Phoenix Security
3.3 out of 5 stars.
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Phoenix Security Employee Reviews for Door Supervisor

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Like any company that doesn’t off your a set number or hours a week. No contracted hours a week were ever available and the only regular work I got from them was a door position which had minimal hours when security is my profession.
Pros
Small hours means extra pocket money
Cons
Casual/zero hour contracts
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I have worked for Phoenix security for nearly 7 years. As a female door supervisor I am treated equally and have support from my fellow colleagues. The company is a good company to work for and always pay on time and the right amount.If you work hard and are dedicated to your role, there is always plenty of hours.
Pros
Free meals on certain venues
Cons
Long hours
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Phoenix offered lots of work but at a bad salary for what the job demanded. They tend to take anyone in shirt to work for them, never felt confident in some of my colleague’s ability to handle themselves...I often did jobs on short notice, travelled long distances, and proved myself in the job, only for upper management to promote their inexperienced friends into head/top positions and do a terrible job of running things. Regional management didn’t do a better job either.Not a great company to work for. Payslips often delayed, very low salary and often had to work with some dodgy characters
Pros
Lots of work available
Cons
Long hours, little faith in abilities of some colleagues and management (badly screened), low pay for job risks
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Having worked for them for 14-15 years I have found them to be a fairly decent company .Pay is always accurate and on time and they will get you as much work as they can.
Pros
Pay is ok, reliable payments, steady work
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Good area manager Do as required for the venue and no problems with pay. HR department always quick response regarding any issues or problems. If doing the job right then only get a manager visit when needed.
Pros
Good area manager
Cons
none
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The work environment is ok, the salary is no good, but we have to work in order to pay bill , but at the same time you get experience that is really important to fulfil you expectation.
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Been working only three weeks for Phoenix. Wages keep making excuses about my if so they don’t pay you your money. I left as I realised what a bunch of clowns are in charged. Would not recommended to anyone looking for long term DS job. I went to Professional security great firm, no problem with wages always in my account on Monday.
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if you want to be moved from club to club or be a taxi marshal then go for it stay away from this company they dont have the clubs they once had in middlesbrough if you want this type of work go for a company called profesinal security
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Been working only few shifts for Phoenix back in 2016. Area manager was a joke... Keep telling you lies to not pay you your money... I left as soon as realized what a bunch of clowns are in charge of my area. Not recommended to anyone looking for long term DS job.
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it was a good part time job , if you show commitment and thirst to learn you will get good shifts and secure and good location i the long run looking back they took a chance on me and i am grateful .
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Use personal radios id checks dress codes which vary from club to club check fire exits are clear check toilets staff safety keeping check on how many are in the club for fire regulations meeting people conflict management
Pros
doing something i like to do
Cons
transport home
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As a new member of door staff at Phoenix Security, I don't have a great wealth of experience to draw from but from what I have seen so far the is that the other door staff are very friendly, the management lead by example
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Phoenix are one of the best companies to work for. They hire brilliant staff that work well as a team and lone working, great venues and the management are brilliant. Extra shifts are always available if you want extra work.
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Paying wages always wrong, had to keep casing it up with payroll. They promised to sort it out, but still got it wrong. Confusing payslips so you never know which shifts they've paid you. They basically stole money away from staff.
Pros
Some good non-management staff
Cons
Payroll Hopeless, Management giving out false information to get you to work, having to pay towards own insurance
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I worked for phoenix security for a couple of months and can honestly say in all that time i never recieved a wage slip, never recieved a copy of my contract and the wages were different every week despite doing the same number of hours - i was dismissed without being given a reason - i simply stopped recieving rotas - unprofessionaly sent via whatsapp
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Brilliant help relaxed most easiest job to do if you have the right temperament for the job as you have to stay calm in certain situations and you also have to work as a team and work together
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Area managers don’t have the first clue as to what they are doing and you will never be at the same door for long as they love to change things all the time.
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Great company to work for and start with a good staff member helping you out and always had my back covered in any venue I worked in and I always had my colleague back in return
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a great company to work for the staff are really friendly and will help you any way they can, must be prepared to work long hours, the rate of pay is great
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Good hours available compared to other companies. Pay always on time. Opportunities to gain head doorman positions in short time if you're good. Management not always as smooth as you'd like.
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be prepared to only rely on yourself and dont forget to ask the managers not to forget and pay since they have the tendency to forget. also no need for walkie or earpiece
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