Phoenix Security Employee Reviews for Door Supervisor
Job Title
Door Supervisor93 reviews
Location
United Kingdom93 reviews
Ratings by category
Sort by
Found 93 reviews matching the search
See all 169 reviewsIndeed featured review
The most useful review selected by Indeed
Like any company that doesn’t off your a set number or hours a week. No contracted hours a week were ever available and the only regular work I got from them was a door position which had minimal hours when security is my profession.
Pros
Small hours means extra pocket money
Cons
Casual/zero hour contracts
I have worked for Phoenix security for nearly 7 years. As a female door supervisor I am treated equally and have support from my fellow colleagues. The company is a good company to work for and always pay on time and the right amount.If you work hard and are dedicated to your role, there is always plenty of hours.
Pros
Free meals on certain venues
Cons
Long hours
Phoenix offered lots of work but at a bad salary for what the job demanded. They tend to take anyone in shirt to work for them, never felt confident in some of my colleague’s ability to handle themselves...I often did jobs on short notice, travelled long distances, and proved myself in the job, only for upper management to promote their inexperienced friends into head/top positions and do a terrible job of running things. Regional management didn’t do a better job either.Not a great company to work for. Payslips often delayed, very low salary and often had to work with some dodgy characters
Pros
Lots of work available
Cons
Long hours, little faith in abilities of some colleagues and management (badly screened), low pay for job risks
Having worked for them for 14-15 years I have found them to be a fairly decent company .Pay is always accurate and on time and they will get you as much work as they can.
Pros
Pay is ok, reliable payments, steady work
Good area manager
Do as required for the venue and no problems with pay.
HR department always quick response regarding any issues or problems.
If doing the job right then only get a manager visit when needed.
Pros
Good area manager
Cons
none
Been working only three weeks for Phoenix. Wages keep making excuses about my if so they don’t pay you your money. I left as I realised what a bunch of clowns are in charged. Would not recommended to anyone looking for long term DS job. I went to Professional security great firm, no problem with wages always in my account on Monday.
if you want to be moved from club to club or be a taxi marshal then go for it stay away from this company they dont have the clubs they once had in middlesbrough if you want this type of work go for a company called profesinal security
Been working only few shifts for Phoenix back in 2016. Area manager was a joke... Keep telling you lies to not pay you your money... I left as soon as realized what a bunch of clowns are in charge of my area. Not recommended to anyone looking for long term DS job.
it was a good part time job , if you show commitment and thirst to learn you will get good shifts and secure and good location i the long run looking back they took a chance on me and i am grateful .
Use personal radios
id checks
dress codes which vary from club to club
check fire exits are clear
check toilets
staff safety
keeping check on how many are in the club for fire regulations
meeting people
conflict management
Pros
doing something i like to do
Cons
transport home
As a new member of door staff at Phoenix Security, I don't have a great wealth of experience to draw from but from what I have seen so far the is that the other door staff are very friendly, the management lead by example
Phoenix are one of the best companies to work for. They hire brilliant staff that work well as a team and lone working, great venues and the management are brilliant. Extra shifts are always available if you want extra work.
Paying wages always wrong, had to keep casing it up with payroll. They promised to sort it out, but still got it wrong. Confusing payslips so you never know which shifts they've paid you. They basically stole money away from staff.
Pros
Some good non-management staff
Cons
Payroll Hopeless, Management giving out false information to get you to work, having to pay towards own insurance
I worked for phoenix security for a couple of months and can honestly say in all that time i never recieved a wage slip, never recieved a copy of my contract and the wages were different every week despite doing the same number of hours - i was dismissed without being given a reason - i simply stopped recieving rotas - unprofessionaly sent via whatsapp
Area managers don’t have the first clue as to what they are doing and you will never be at the same door for long as they love to change things all the time.
Great company to work for and start with a good staff member helping you out and always had my back covered in any venue I worked in and I always had my colleague back in return
a great company to work for the staff are really friendly and will help you any way they can, must be prepared to work long hours, the rate of pay is great
- Door Supervisor