Plusnet
Work wellbeing score is 58 out of 100
3.1 out of 5 stars.
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Plusnet Careers and Employment

Work wellbeing

Results based on 87 responses to Indeed's work wellbeing survey.
Work wellbeing score is Low, 58 out of 100

Happiness

How enjoyable people find their day-to-day life at work
Low

Stress-free

How manageable people find their work stress
Below average

Purpose

How meaningful people find their work
Low

Satisfaction

How content people feel with the way things are at work
Low

About the company

  • Founded
    1997
  • Company size
    1,001 to 5,000
  • Revenue
    £75m to £365m (GBP)
  • Industry
    Telecommunications
  • Headquarters
    The Balance, 2 Pinfold S...
  • Link
    Plusnet website

We’ve come a long way from our humble beginnings. In the late 90s we were providing dial up internet to just 200,000 customers. Now, we’re one of the UK’s best loved brands providing great-value broadband and mobile services to customers across the UK. Our customers love our no nonsense approach to customer service and we’ve won countless awards to prove it.

Despite our success across the country, our roots are firmly planted in Yorkshire, with offices in Sheffield and Leeds. Our straight-f...

We’ve come a long way from our humble beginnings. In the late 90s we were providing dial up internet to just 200,000 customers. Now, we’re one of the UK’s best loved brands providing great-value broadband and mobile services to customers across the UK. Our customers love our no nonsense approach to customer service and we’ve won countless awards to prove it.

Despite our success across the country, our roots are firmly planted in Yorkshire, with offices in Sheffield and Leeds. Our straight-forward and informal approach with customers means that our offices have a relaxed and friendly atmosphere too. We’re proud of our culture and it genuinely feels like everyone knows each other.

When you join Plusnet you’ll be working with people who are passionate about our customers. You’ll be welcomed into the team with a smile and given all the training and support to do a brilliant job.

Perks at Plusnet are another way we support our people. From free broadband and phone packages to pension, bonuses and share schemes. There’s also a wide range of discounts available on retail, leisure and entertainment outlets, plus cycle to work schemes and much more.

Oh and did we mention the free lunch? Yes, that’s a free lunch. Every day. There is such a thing.

Learn more

Jobs

Browse jobs by location

Leeds

2 jobs

Salaries

Salary estimated from 262 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 207 reviews and is evolving.

2.65 out of 5 stars.20193.20 out of 5 stars.20202.18 out of 5 stars.20213.11 out of 5 stars.20223.05 out of 5 stars.2023

Reviews

Billing Advisor in Leeds, West Yorkshire
on 19 August 2023
Fun workplace, mostly great colleagues but management is toxic
Training was extremely rocky, our trainer was often off sick meaning there were gaps in our training. Timetable would change on the fly. What attracted me to this job was a flexible shift pattern, they randomly changed this to a Mon-Fri 9-5 which is what I was trying to avoid. I have health issues so relied on having a flexible schedule. Despite being a "disability confident" employer, no accommod...
Customer Solutions/Technical Support/Faults Advisor in Leeds, West Yorkshire
on 30 August 2023
Paid too little, worked too hard
Unless you’re mates with management you have no chance. Fake promises of progression for experienced colleagues only for regular outside hires for management roles, expectations for going above and beyond whilst maintaining unrealistic performance targets and a toxic culture when it comes to illness. Spending time in the hospital only to be told “what the company wants” in your return to work meet...
Customer Solutions Advisor in Leeds, West Yorkshire
on 16 August 2023
pretty good
Is actually a really fun job. Teams are great TLs are supportive. Staff are fun to be around. Easy systems trainings perfect progressive roles. Teams easy to get on with
Technical Advisor in Sheffield
on 1 August 2023
Dont be suduced by a free lunch
Trash management havnt got a clue about the job. Dont be sudeced by the pool table, ping pong table etc.Once you start work properly after your training period you will never see them again. You do get free lunch which sounds ace, but you barely have enough time to eat it. The calls are none stop, from the second you start till the end you will be on the phone.
Sales Team Leader in Sheffield, South Yorkshire
on 30 July 2023
Great place to work
Great place to work, started as an advisor & progressed to a team leader, plenty of opportunities for everyone to further their career. Great location with Free lunch & other perks!

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Questions and answers

People have asked 44 questions about working at Plusnet. See the answers, explore popular topics and discover unique insights from Plusnet employees.

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Interview insights

Insights from 200 Indeed users who have interviewed with Plusnet within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

Ask about empathy and needs analysis

Ask about empathy and needs an...

Shared on 10 May 2023

What customer service experience you have

What customer service experien...

Shared on 4 August 2022

All technical related questions

All technical related question...

Shared on 11 October 2018

Common questions about Plusnet

Working at Plusnet

  • Technical Support Advisor3.6 out of 5 stars.
  • Technical Support2.8 out of 5 stars.
  • Retentions Advisor3.1 out of 5 stars.
  • Team Leader3.4 out of 5 stars.
  • Sales Advisor3.9 out of 5 stars.

Plusnet locations

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