Police Mutual
2.4 out of 5 stars.
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Police Mutual Careers and Employment

About the company

  • Founded
  • Headquarters
    Lichfield, United Kingdom
  • Link
    Police Mutual website
Learn more

Rating overview

Rating is calculated based on 16 reviews and is evolving.



Insurance Advisor in Liverpool, Merseyside
on 7 November 2019
Your colleagues keep you sane
False information about the job role was given at the interview, it's just a call centre. Your colleagues and team managers are wonderful, however bosses higher up clearly look down at you. No opportunity for progression, limited praise and bonus schemes for a heavily sales influenced role. No certainty about the company, lots of redundancies which came as a shock as there was no information communicated. Multiple changes in management which didn't offer much confidence of stability. The location and facilities are great. Working hours are 9-5 Monday - Friday so great work and social life balance.
Member Service Agent in Lichfield, Staffordshire
on 6 March 2022
Awful, part of Royal London don’t pay same salary as their exist staff and don’t replace leavers so stressful workplace
No job progression awful salary and poor management. No increase for working from home and have to travel to office at least twice a week so unable to offset cost against travel expenses. Poor leadership who do not listen. Staff leaving and not replaced
Insurance Advisor in Liverpool
on 17 November 2021
If you have ambition, stay away
Small company mentality engrained in the management. They don't like the idea of progress and you will be persecuted if you suggest it. Steer well clear if you want to be anything other than a phone monkey.
Account handler in Liverpool
on 7 June 2021
Lovely people, not an insurance company
Amongst many many issues PM would shut their ears if flaws in processes where pointed out. Refused to listen to ideas of staff and loved to make sure you felt like an idiot for ever asking for help. Really REALLY weird click amongst all the managers. It’s like something off of a Netflix series honestly, it’s that bad. If you dared to approach you would just get a hand up and told ‘I’m busy see someone else’ which is absolutely horrendous behaviour. Can’t be bothered to write everything that’s wrong but this place is rotten to its very foundations and it’s evident in the strange behaviour of the management.
General Insurance Advisor in Liverpool City Centre, Merseyside
on 9 May 2021
Fast paced but friendly
I did like working with Police Mutual, it’s just a pity the role did not suit me. All staff are friendly and supportive. Management do their best to help where they can. The customers are mostly lovely people.

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Questions and answers

People have asked 8 questions about working at Police Mutual. See the answers, explore popular topics and discover unique insights from Police Mutual employees.

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Interview insights

Insights from 12 Indeed users who have interviewed with Police Mutual within the last 5 years.

Unfavourable experience
Interview is easy
Process takes about a week

Interview questions

Competency based questions

Shared on 9 May 2021
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