Practice Plus Group Employee Reviews

Job involved lots of high pressure medication administration with very much secondary attention paid to health care of the inmates. Lack of officers can make work difficult. Some management have no regard to the pressures on the wings and are only interested in targets, but the more junior managers are often good people.

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Nice place to work at

HR Operations Manager (Former Employee) - Reading, Berkshire - 16 September 2023

PPG is a busy and fast workplace with a lot of structure layers as expected due to the size. Good benefits, good communication , strong leadership and overall cultural inclusion.

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Insights into Practice Plus Group

Based on 85 survey responses

Areas for improvement

Sense of belonging
General feeling of work happiness
Energising work tasks

Interesting, productive and friendly

Registered Nurse (Former Employee) - Devizes - 7 September 2023

Really enjoyed the work interaction with patients, staff and work colleagues. Long shifts ,half hour lunch, finishing later than shift and then needing to stock up and clean before the next day.Sometimes it was taken for granted that you would stay ,would have been nice to be asked if you were able to stay longer.Loved my job there, bit more relaxed than in NHS hospital.

Pros

Free parking

Cons

Long busy day

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Pay needs to be better

Health Advisor (Former Employee) - Suffolk - 14 August 2023

Training was ok but needs to be improved. Pay was low for what the job is. Relaxed break room for breaks, vending machines, free drinks. Was able to take breaks when you wanted

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Where do I begin

Health Advisor (Former Employee) - Ipswich, Suffolk - 6 August 2023

Very stressful and fast paced. Pay is sometimes miscalculated. Management are overbearing and not the nicest. Pay should be more for the amount of work you have to do. Breaks are minimum and get spend on just going to the toilet. Clinicians are lovely and helpful but supervisors not so much

Pros

Free pizza

Cons

Short breaks

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Productive and fun workplace

Administrator (Current Employee) - Barlborough, Derbyshire - 2 August 2023

A fantastic place to work, great support from managers and a lovely work atmosphere. Lots of benefits and are always trying to find ways of improvement. Would highly recommend!

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Left after 8 weeks

NHS 111 Clinical advisor (Former Employee) - Plymouth - 28 July 2023

The training is incredibly mentally taxing. When you finally finish hitting all the exams and the audits your again thrown in to an expectation of hitting audits which are subjective to the auditors thoughts. Taught in training one way and expected to work in another. I don't agree with staff with a non medical background no coaching training , listening and auditing calls new staff calls, or even working the support line. There is a lack luster approach to professionalism in that office.Ive never worked in an enivroment so toxic, everyone knows everything there's no privacy/ confidentiality,Out of a group of 6 none stayed. Continuing high turnover rate, staff excuse this by saying that people don't know the job, I disagree. As someone from a medical background with triage experience was disappointed to see how calls are handled, staff continually repeat themselves to satisfy their audits, I did not see a patient centered model , it's task centered. Expecting clinical advisors to do the full health advisor training under staff who have no medical background was degrading. Constantly told to forget My medical training , and just pretend I know nothing. Every thing I did was wrong, i didnt feel respected or listened to , even when I left the owness was on me not being resilient enough and needing more telephone experience. It was a far cry from the supportive trainers I had in the beginning of the role..In additional to all this pay is often an issue for all staff, payslips don't arrive in advance, and often staff chase for the correct pay resulting in an additional -

Pros

None

Cons

Leadership/ management

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Fab job for some one needing pastime hours to work around the family

Coordinator assistant (Former Employee) - Nuneaton - 15 July 2023

What is the best part of working at the company?I enjoyed my time at practice plus. I only gave it up due to wanting more permanent roll.as it was on bank contract. What is the most stressful part about working at the company?If the call backs are done in time especially on Bank Holiday weekends. What is the work environment and culture like at the company?Really nice work environment. Staff are friendly and try and gelpmeach other out. What is a typical day like for you at the company?Week day evenings are pretty chilled. Saturdays and Sundays can be a little stressful but everyone pulls together

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Left after 4 weeks

111 Health Advisor (Former Employee) - Plymouth - 13 July 2023

This was the worst job decision I made.4 weeks of training and very little of that training prepares you for the monotonous robotic questions you ask callers.Ops often give you the wrong advice - why would you want to ask someone if they were still trapped at the scene 4 days after they had an injury?!You're told your call should not take more than 10 minutes, that's ok if you're dealing with toothache, but not great when you have an elderly person who is scared, hasn't spoken to anyone all day and is adamant they do not want to go to hospital.Toilet breaks are monitored. There is no dress code allowing some people to look like they've come straight from the beach.Most of the team leaders are ok but felt they were stats driven, which to a degree removes the quality.If I could turn back time with the knowledge I have now I would never have applied.

Pros

Overtime rates are good

Cons

Stats driven, poor training

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Poor Company Avoid At All Costs

GP (Former Employee) - Midlands - 4 July 2023

Most awful company I have worked for. They treat their staff like dogs unless your part of the management clique. Management have no morals and behave like dogs on heat. The company is an utter disgrace-they win contracts but can’t honour what they say they’re going to do and it’s the patient that suffers. They expect you to work miracles and don’t care about your home or family life. I will never work for them again . Despicable company.

Pros

None

Cons

Everything

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Good place to work

Housekeeping (Current Employee) - Plymouth, Devon - 2 July 2023

A pretty good place to work. A lovely environment on the ward with patients, my colleagues & the ward staff are lovely too.The building is in a good location & I’ve been happy to work here the past few years.

Pros

Flexible hours, good team of people

Cons

None

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Toxic

Health Care Assistant (Former Employee) - United Kingdom - 21 June 2023

Worst place i have ever worked, I can't begin to describe the stress and uncaring nature of management. Not all but some are awful, they have a face fits policy.

Pros

The medical teak are nice and deserve medals for what they put up with.

Cons

Where do I even begin

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Badly run company.

Driver (Former Employee) - Devon - 31 May 2023

Seriously disorganised company who all they care about is money.They run a unsafe service especially the Out of Hours with hardly any staff to cover the requirements.

Pros

None

Cons

None

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ok

health advisor (Former Employee) - Exeter, Devon - 14 May 2023

the job is fine but never paid correctly or on time. nice people and training is good, management are mostly useless apart from one. overall fine but never paid correctly

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Toxic place to work

Staff rotas (Former Employee) - Exeter, Devon - 14 May 2023

Awful place to work. I’ve worked in several different establishments before coming to PPG, and have never experienced the level of unprofessionalism that I did here. Managers have favourites. You’re ok if your face fits. But if it doesn’t, you’re treated as an outcast and things are deliberately done to make life difficult for you. I was a witness to this many times when certain clinicians wanted to book shifts, but they were declined as the manager didn’t like them, but someone else whom the manager liked was accepted. Awful micromanagement. You’re not trusted to get on with the work you’re set. Given unrealistic deadlines and mixed messages as to what priority certain tasks should take, then publicly humiliated in front of workmates if you make any errors. My mental health suffered a huge set back whilst working for PPG.

Pros

Some genuinely nice people

Cons

Cliquey environment with managers, public humiliation when make a mistake, no encouragement, toxic managers who create toxic environments

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Not a happy place to work

Pharmacy (Former Employee) - Buckinghamshire - 13 May 2023

I started working in prisons after spending time in community roles. The job gave me a good grounding in a prison environment and I have learned how to work with many different people! Made some good friends however sadly I cannot recommend the company due to the poor management and culture of bullying. I saw and experienced this including by managers. Issues were not resolved and certain staff broke rules constantly but got away with it. It became a highly toxic place to work. Staff went off sick or left. The work ethic was poor with a cliquey environment. There were some staff who cared, but others including managers were entirely dismissive of both staff and prisoners.Training was about ticking boxes and there was pressure within the team which frequently resulted in unprofessional behaviour. I enjoyed providing a good service and was resilient, but many had no pride in their work. I now work at a different site within prisons and don't dread going to work.

Pros

Some great team members

Cons

Bullying was rife

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Overworked and stressful job

call staff (Former Employee) - Exeter, Devon - 12 May 2023

Too many targets to meet without the staff to meet these targets. Chaotic, over managed, understaffed, profit searching and lacks the qualities required to motivate their staff.

Pros

colleagues are nice when there some

Cons

too many to list

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awful place to work with awful management

advisor (Former Employee) - Southall, Greater London - 2 May 2023

save yourself the job application and don't bother working for an establishment that enables a toxic work environment with a clique-y and cult like management. They all group together and gossip about their staff and you will get little to no assistance in the role. Alongside confusing and misleading training. None of them truly know what theyre doing and in such a critical role that needs hyper vigilant and professional people you're instead left with an unprofessional and high school like environment full of gossip and child like conversations. Be prepared to also have management form against you, never been in such a cold and hostile environment with certain senior members unable to even hide their dislike for you. It's truly mind blowing.

Pros

none

Cons

everything

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Challenging but Rewarding

Senior Assistant Practitioner (Former Employee) - Shaftesbury - 27 April 2023

Prison Healthcare isn't for the light hearted and is incredibly challenging. Practice Plus Group were always so supportive, with an understanding of the complex patient group.Pleasure to work for.

Pros

Free Tea and Coffee

Cons

Hours can be long

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Strict not very nice supervisors

Health Advisor (Former Employee) - Ipswich, Suffolk - 26 April 2023

Supervisors are extremely strict. If you’re even 30 seconds late from your break they make sure you hear about it. Whenever you’d need help from them they would sound condescending.

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Decent Job for students and call centre enthusiasts

Health Advisor (Current Employee) - London, Greater London - 24 April 2023

Decent Job for students and call centre enthusiasts. Expect micro management and favouritism from the management. Pros - overtime rates and shift flexibility

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