Premier Inn
Work wellbeing score is 64 out of 100
3.3 out of 5 stars.
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Premier Inn Employee Reviews

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United Kingdom2,274 reviews

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3.0Work-life balance

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expected too much

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manager expected me to clean too many rooms in too little time, also was very patronising. reason why i quit to be honest. all my colleagues agreed too.
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No good points ., awful management attitude if your face doesn't fit then you won't stand a chance. Your receptionist but made to do housekeeping duties... AVOID




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Insights into Premier Inn

Based on 1,054 survey responses
What people like
  • Fair pay for job
  • Clear sense of purpose
Areas for improvement
  • Sense of belonging
  • Support from manager
  • General feeling of work happiness


Get employed on a 20 hour contract most your do is 10 to 15 hours a weekGot to be a favourite with management to be able to get anywhere good pay though
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Not for full timers

If you're looking for a nightshift job this place is great, if you're full time though I would avoid, working 5 days straight is a killer and doing it for 4 years really took it out of me also work life balance was awful I haven't fully seen my friends or family properly since I worked there, the people that work on reception are the best you could ever hope for in a job, so loving and caring and really down to earth people, the management are just awful, from the Premier Inn side and beefeater side just not nice all around and don't care about you or your wellbeing. All in all I loved the job for the people I worked with.
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Okay if you have decent management

The job is okay if you have a good hotel manager. Sickness is a regular Occurrence in our hotel, it’s ran on skeleton staff. Not good at retaining staff either. It’s a good step into hospitality management if you are fully flexible with hours, and have no commitments. Ie children. House keeping is great if you have children as it fits between school hours.
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productive and fun workplace

i worked at this job for almost a year and loved it i would like to get back into it and have applied for a few different places the atmosphere at Southend Airport was amazing all the other staff were always helpful. Loved working there
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Felt good and happy last year and then terrible place to work now.

I joined the team as 25 hours a week contract housekeeper in 2022. I was feeling happy to join the team in 2022. The team leader and line manger and other management members were so supportive for the team and the hotel was so busy. I had average up to 10 rooms everytime. However in this year the company try to save cost money. All housekeeper should finish on time and clock out immediately.With new rules to cut labor costs, company began pushing housekeepers to finish on time. But you don't know what room to clean until you open the door. No matter how dirty and messy the room is, they always told all housekeepers to finish it in time and we don't even have time to drink water. The company is always conscious of customer reactions, so we always have to do deep cleaning. Can you clean every corner from making double size bed in an average of 20 minutes cleaning per room? To return the room used by the family quad to single occupancy, it is necessary to return the two additional beds. It's the off season, so the average is about 3 hours of work a day. Although it depends on the location, I feel that the time spent traveling from home to the hotel, preparing for work, etc. is wasted for only 3 hours a day. Work preparation is unpaid. If you don't finish on time, you will be called the next day and have to explain why you didn't finish on time. It is a workplace like forced labour where even if you work seriously and properly, you will be warned. If it continues, it will drive you mentally. And there are times when even a poor job is forgiven or warned depends - 


Paid holiday


Physical work, no break under 5 hours, unpaid break
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I love the staff but for the work you do there you should definitely be on more money an hour

What is the best part of working at the company?Flexible hoursEasy to transfer to other branches and brands What is the most stressful part about working at the company?Fast pacedRubbish moneyWorking every bankholiday, weekend and Christmas dayWhat is the work environment and culture like at the company?Work environment can be very stressful at times and you definitely need thick skinWhat is a typical day like for you at the company?Fast paced need to be able to multi task and not take things personally. It is a very stressful place to work
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Can be great when it's a good shift but can be be horrendous on a bad one

Some shifts are peaceful and exactly what you would imagine doing as a receptionist.Then you get the nightmare shifts when you deal with fire alarms, evacuation, guest complaints, making beds for late bookings, dealing with everything on the spot when it happens
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Very seasonal

Very little work in winter, hard to get in your contracted hours. Often very busy and rushed in summer. 9-10 am start with variable finish time. Good job for a student.
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Terrible place

There is a constant shortage of cleaners, so you will be squeezed out of all the juices. If you, like me, do not know the language well, no one will tell you about your benefits, that you have the right to rest. But they will demand from you in full. You will do your own work, as well as someone else's, because there is no one to work. I absolutely do not recommend.




Overwork, managers who don't care
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Worst olace

This is literally the absolute worst place I have ever worked. They hire anyone and everyone, you will spend half your shift running about helping slower people and reception will promise u they’ll help but u never ever see them. Certain people got special treatment for jobs they didn’t even do. ABSOLUTE SHAMBLES! It’s not worth it at all.
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Productive, great team, flexible shifts

Each shift is the same routine which I love. The team is super lovely and understanding, holiday is usually always signed off and they don’t get annoyed with sick days. It is easy to pick up on extra shifts also for money. I look forward when going into work.
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Too stressful and not worth it

My experience at premier inn was they expect too much out of you. Expect rooms cleaned in not enough time, extra given daily tasks or taking linen to linen cupboards is not included in your time. Even when you have to hand carry piles up flights of stairs (no lifts) No gratitude or thanks for the hard work. No care for mental health when you express how you are feeling, just want to know if you leaving so they can replace you. When you have personal issues for being off they aren’t empathetic. Just a shut up and get on with it job.


Hours fits around school time


Stressful and very physical
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Management yang bagus,tidak berbelit belit,tidak ada birokrasi

Sangat baik,dalam menjalankan tugas team Management,Pengawas( Senat ),selalu memberikan masukan yang positif.Bagaimana cara menjadi the winning team tanpa harus orang tersakiti.


Biaya sekolah untuk anak gratis


Perintah, Tugas ...Tetap di bawah Kerajaan dan Senat
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Not much money for lots of responsibility

Busy, always something to do, but when you have tasks to complete and the company is short-staffing every shift, it's incredibly difficult to get through the workload.Trusted to take responsibility for a full hotel, the team and the guests, but for not much more than minimum wage.Standards of training were good, but not so much now.The next rung up the corporate ladder is attainable but you'd need to be a sociopath to do it effectively, so there's no real incentive to progress
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Average work place, best work for introverts

Organisation is off most days, people are nice, terrible time limit per room as some rooms are too large and complicated for a specific time frame to clean. Pay is average .


Flexible with days off


Limited Room time frame
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Lovely place to work, friendly team, challenging, good worker benefits, lovely guests, able to take pride in what I do, development and progression available
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Yeah I was enjoying it but I was just wondering why the food was so expensive and not so much as the price of the meal itself and the food was not that good
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Great place

Top place, loved working here. Staff is amazing and lovely. Special rewards and treats on your birthday too. Highly recommend to anyone interested in retail work.
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An educational insight into the hotel industry.

What is the best part of working at the company?Everyone helps each other if there is a problem.What is the most stressful part about working at the company?If the reception area gets a sudden influx of guests.What is the work environment and culture like at the company?A, mix of personalities, cultures, all striving to provide the best service possible for the guests stay.What is a typical day like for you at the company?Ordered, busy and at times very demanding.
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Overall rating

Based on 2,386 reviews

Ratings by category

3.0 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job security/advancement
2.9 out of 5 stars for Management
3.1 out of 5 stars for Culture

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