Premier Inn
3.4 out of 5 stars.
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Premier Inn Employee Reviews

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Job is easy and simple however you have a clear separation between nights and the rest of the staff that work there. Youre like forgotten employees and always looked at like we do nothing all night. You hear a lot of, leave it for nights so we're left with extra jobs from days because they can't be bothered to do it. Management are rarely to be seen. They're never in early enough to see them before we finish our shift and they're never seen when we start. Never given chances to progress through the company even though multiple times I've expressed what my intentions we're. They'd happily have me cover some DM shifts and cover shef shifts though when they short staffed amd struggling. Glad I left 4 years too long stuck on nights and feeling unappreciated.
Pros
Good diacount on booking rooms through employee offer
Cons
Poor pay for nights
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I suffered with mental health and they didn't make it any easier for me. Manager was only intrested in making me feel bad and putting me down. So many staff were in and out of the kitchen because it was such a bad place to work.
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I worked for premier inn for over 3 years, if you are looking for a bog standard job with no work life balance then choose this company. Pros:- no problems with wages or holiday pay, good staff, pretty secure job if you want it to be. Cons:- poor wage rate, no staff development, promotions only given to those with degrees, clueless management.All in all if its just a job you are looking for then go for it but don't expect to climb the ladder unless you kiss management butt or have a degree, they talk the talk of staff development but that's all it is, if you are good at your job they will just keep you in your position because good staff are hard to come by and this makes them unwilling to let you progress in the company.
Pros
Good staff
Cons
No staff investment or development, clueless management.
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Alot is expected in a short time frame, for example, extra jobs to do in rooms, but same amount of time given (23 mins) You are expected to clean up to the standard, but with consistency, which can become in consistency when you feel rushed or pressured. Then you are criticised when a full check is done. The percentage scores on the board are degrading and only add to the stress. You are just a number at this company and management only care when they are picking out faults with your hard work. I went from "your rooms are brilliant today" to "your scores need to be higher". Alot of discrimination takes place in that certain people will get a shorter room allocation sheet and others are left with more, not dealt out fairly at all, then they blame the "computer". Who's puts the data into it in the first place? Overall just an awful place to work, the only good thing is one of the friends I made there and that the pay is good. Theres nothing else to say really. Avoid if you can, unless absolutely desperate for a job.
Pros
None
Cons
Non specific working hours/ different from job advert
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Very poor management who lie about everything. The ad always states that you are garenteed hours but they are reducing hours all of the time. Management lack in communication and have an non existence data protection or confidentiality policy. Would not advise to work here.
Pros
Non
Cons
Everything
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One of my favourite jobs, I was assistant ops manager and loved every minute of it, including the Karen's! Manager not on site an awful lot so responsible for everything. Can be long hours, but overall company looked after us
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Having worked for Premier Inn for over 8 years, I was sadly made redundant because of COVID. ProsYou will meet the best peopleThe majority of guests are lovely Every day is different Training is covered properlyConsShiftwork typically 7am to 3pm, 3pm to 11pm and 11pm to 7amManagement - is not what you know its who you knowIf someone calls sick you are expected to find cover if you cannot find cover you have to stay and do the shift yourself until someone else turns up as the hotel needs to be fully manned
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Well run and very organised place of work. The work was hard but rewarding due to the help and praise you got.from a job well done. The management was very helpful and friendly
Pros
People who worked there was friendly
Cons
Traveling distance
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Working for Premier Inn you feel part of a big family with a big respect among team member. Work is hard but you can feel satisfied after your shifts.
Pros
Friendly team/supportive management
Cons
Fast and hard sometimes
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typical day, start early given time limit for start of day always over learned alot management was fairtimes scales they gave for tasks the atmosphere was enjoyable
Pros
free breakfast
Cons
management
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Working with premier inn is the best choice I made. The staff and team are so friendly we are like one big family who support each other. The pay is really good. With premier inn you can move up the ladder and do online training for different departments.
Pros
Pay
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It was fun working at Premier Inn Slough friendly staff and a lovely place to work good atmosphere an amazing restaurant to dine in. The most enjoying moment there was the shift as the staff is very friendly
Pros
No free meals
Cons
9 hrs
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good place, good people, but too few hours for me, I'm looking for a job with more hours and paid better And the desire to learn new things and advance in what I do
Pros
No
Cons
No
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I enjoyed my time at this hotel and my hours were contracted although finishing time on rota was never correct finishing time and would always go several hours over. My manager was desperate for workers that they became dishonest before i started saying my contract hours were 30 and found this not to be true after i had already started so not very trustworthy that you'd expect in a manager. I wanted to meet to discuss this concern but was never given this opportunity. They have a very unrealistic goal when it comes to housekeeping of rooms we were all given sheets of paper with a minimum of 10 rooms each to do in 5 hours, bearing in mind it had unsuits showers and super king size beds that all requires time to purfect and when given 16 rooms to complete in 5 hours or at times under this time frame it just cannot be done and every worker along with myself struggled each day with these expectations.
Pros
Breaks for too short. (No pros) within 10 mins
Cons
Under pressure/stress to meet requirements
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I wouldn’t mind working there again, it’s keeps you energised and the manager always keeps you on your feet so you get the most out of your day and is really helpful in anything department your working in.
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No appreciation no thankful fullness for any kind of hard work you put in no Recognition it was a total shambolic place to work for I really don’t know where to begin it was a total knightmate place to work for I gave them 5 years off my hard work and all I got was nothing good to say for that company
Pros
Free lunch
Cons
No respect
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After working for several years for them in all the job roles they have, because if you get employed as a receptionist, do not think you will do just that, you will work at the bar, in the kitchen in housekeeping and so on, after working and never called in sick, after dedicated all my attention and focus in the job, after achieving the targets and worked hard and trained the staff, helped when short of staff, doing shifts of 12,14 hours, doing a late shift going into a night shift, what I have learned after all the dedication is that hard work gets you nowhere. If your manager has a favourite, or you are not english, or you are more experienced then your manager, they will make sure you are out of the company with any means, even though are miscivious and unfair means.Disgusting and disappointing
Pros
work life balance
Cons
dealing with threats, swears and dangerous behaviour
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Lovely place to work and a lovely bunch of ladies to work with and nice finishing times if you have children to pick up from school and not to far to travel to
Pros
Nice management and nice ladies to work with.
Cons
If hotel was quiet you had no work.
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Never will work there again , horrible management an staff, horrible working environment, horrible customers cold dont provide food for staff or drinks
Pros
No pros
Cons
Cheap company, no real discounts or benefits
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This is the worst job i have ever had, the only thing i enjoyed was my team & guest interaction. I was one of the AHMs made redundant. After being forced to work during the COVID19 pandemic & i was told if i worked my job would be secure. Yet 6 months later i'm 1 of 6000 people made redundant. I put my family at risk by going out when the government told us to stay home. There is no work life balance or tranning support. Expected to know what your doing from the off!!No help or support from top management & i think they the rigged my application so they could have who they wanted in. I worked stupid hows & if someone phones in sick your expected to stay on so an 8hr shift can turn into 16hrs. The objectives & targets are unfair & unreasonable. Maybe its a blessing in disguise that iv been made redundant. As it was a boring job even more so when on your own!Like i said before worst job i have ever had!!
Pros
None
Cons
Everything! No work life balance, long hours poor management!!
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Managers were unprofessional and have favourites even if there are other people who clearly are hard working individuals so much wrong with this company
Pros
Good work house keepers
Cons
Managers are un fair
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