Had to leave this company because I begged for more training which was denied. Only wanted another couple of hours shadowing an experienced advisor. Really sorry to leave, but I felt I wasn’t giving the best service to the customers because of inadequate training.

Pros

Nice people and benefits

Cons

Inadequate training

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Extremely Fast Paced

Customer Service Advisor (Current Employee) - Home Based - 12 March 2022

I thought right from the interview, through the training & 1st week in the creche... we constantly got support and understanding from trainers and management. A great place to work.

Pros

The day goes by quickly

Cons

The days are very busy

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Insights into Premium Credit Limited

Based on 3 survey responses

What people like

Overall satisfaction
Supportive environment
Time and location flexibility

Areas for improvement

General feeling of work happiness
Trust in colleagues

Nice people to work with

Customer Service Adviser (Former Employee) - Home Based - 16 February 2022

Nice people to work with, some room for progression. Your manager will determine how you feel about the role, some managers are more relaxed, most of them are not. Pay is not great but I've seen worse.

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Looks appealing to the eyes

Housekeeping (Former Employee) - London, Greater London - 17 August 2021

This is a company to watch out for, very little support and a constant negatively with your work that’s met by a ridiculous start and finish time that you are supposedly meant to finish the rooms in. The work feels worthless and unappreciated for, leaving with a feeling which isn’t positive after your shift with no constructive feedback and support and what you learn is what you are told is wrong despite not being shown the correct ways with the very poor training and even then once you get yourself going they will find ways to put you down and make you feel on edge to do more work and on a schedule that isn’t for you but there needs to pressure you in on days which you should be off.

Pros

Easy to get

Cons

Management

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Very professional work place

School Fee Plan Administrator (Former Employee) - Ashtead - 21 May 2021

A good experience working for Premium Credit.They look after their staff, the working atmosphere is good. Professional company with high standards. Diversity and inclusive

Pros

Lots of benefits and perks

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It was Ok

Customer Service Advisor (Former Employee) - London, Greater London - 30 October 2019

Staff was friendly and helpful, however the job was very stressful as their was so many inbound calls to answer and you had so long to complete the calls. I felt we were rushing the customers off of the phone.

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Good place to work as a contractor

Senior CRM Developer (Former Employee) - Remote - 7 September 2019

The most challenging part of the project was the ever-changing requirements as even after finishing the work they changed their mind and we needed to start again.

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Wonderful Colleagues, Bad management

Data Analyst (Former Employee) - Leatherhead, Surrey - 23 August 2019

A lot of shifting work into other departments when it's clearly their specialty. A lot of messy data to work with. Unreliable and poor quality of data to be used.

Pros

Flexible hours, start reasonably early finish reasonably early

Cons

Management needs work

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don`t bother

Senior IT Support Analyst (Former Employee) - Epsom, Surrey - 18 June 2019

fabricated job description useless staff banking functions part of job role existing staff complacent and only concerned about job retention high turn over of staff some leaving the same day as starting

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Productive and Fun Place

Credit Controller/ Loan Administrator (Former Employee) - Epsom, UK - 20 August 2018

Great place to work at with great team members. The employees are valued and taken as Assets not slaves. Good chances for growth as they prefer internal people for job promotions and role change which definetly helps people to learn new things and grow in their career paths.

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Jobs at Premium Credit Limited

See more jobs

Customer Service Advisor

Leatherhead

24 days ago

Sales Support Administrator

Leatherhead

5 days ago

Account Manager (Sales)

Leatherhead

10 days ago

Financial Crime Analyst

Leatherhead

19 days ago

Operations Support Administrator – fixed-term contract

Surrey

21 days ago

Good

Business Analyst (Contractor) (Current Employee) - London - 13 April 2018

It is Good environment, Premium Credit Limited is the No.1 insurance premium finance company in the UK and Ireland providing the finance to pay for insurance premiums, professional services and annual school fees. The company support 2.2 million customers and 2,700 insurance intermediaries providing advances of £3.9 billion and processing more than 29 million direct debits

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work place

Call Centre Advisor (Former Employee) - Epsom - 12 February 2018

is a hard paced and focused role. you will always get someone with a story and I enjoyed talking to people from all over the country. it was a stressful job but the team always made it a fun place to be

Pros

great team to work with

Cons

long hours

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Hard work and stressful but good social life if you want it

Call Centre Advisor (Former Employee) - Epsom - 15 January 2018

Very, very stressful always got targets to reach and goal posts always changing. The social life is really good, if you want it. Management in the call centre will always try and make the days better by doing different things to brighten the day. doesn't always work, but at least they try. The work is extremely stressful and having to deal with very rude customers and brokers doesn't make life easier

Pros

money is good

Cons

not always parking spaces as now out in the sticks

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a failrly new Company with prospects

Credit Controller (Former Employee) - Epsom, Surrey - 10 October 2017

Credit Control for this Company was new to its operations and internal procedures were not cohesive at times. Management was not in line with the ethos of credit control which meant creative initiative was required to move things forward which proved to be labour intensive. However, the challenge is what I enjoyed and eventually the position became sustainable in its own right.

Pros

full automony to develop the job role

Cons

lack of support

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Stressful, high pressure environment with little recognition for above and beyond effort.

IT Environments Manager (Former Employee) - Leatherhead - 25 August 2017

Nice new building and environment. Some excellent people in place that make miracles happen. Recent change of ownership and changes of senior management. Stressful, high pressure environment with little respite or recognition.

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Warm and Welcoming

Administration Assistant (Current Employee) - London, Greater London - 10 May 2017

joining this company i felt warm and welcomed, and i enjoy the day to day to as it keeps me busy and like to get on with my pile of work however, when my contract comes up to end they never tell if they would like me back till 1-2 weeks till the end which by then i am already applying for jobs.

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good

Technical Architect (Former Employee) - Epsom UK - 17 April 2017

good.It was great to be part of PCL .The work culutue is good over there.I had enjoyed being part of PCL team. I had worked on a few very good and challenging projects over there

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Poorly Managed Unrealistic & not supportive

Contact Centre Advisor (Former Employee) - Leatherhead, Surrey - 28 March 2017

Poor place to work with no support including unrealistic targets when I met them it still wasn't enough deposited me being one of the best performers on the team

Pros

Subsided Cnateen

Cons

No Support

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Good job

Customer Service Agent (Former Employee) - Epsom, Surrey - 27 February 2017

Very quick calls but very busy. Great people. Good opportunity for a young person for first job in call centre. Money is not great but the job is enjoyable and they have plenty of out of work activity

Pros

skills

Cons

money

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Busy Finanance Company

Accounts Supervisor (Former Employee) - cheltenham or surrounding areas - 27 October 2016

Excellent environment and a very competent company with great people time constraints with tasks and a lot of interaction with other departments is key

Pros

On the job training and support out of work

Cons

Very busy, stressful

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A difficult place to work

officer (Current Employee) - epsom - 19 October 2015

Not the best employer, a feeling of under appreciation rules. Staff are overworked and under heard. Senior management are either unaware or do not care about the troubles lower staff are facing at work.