Pret A Manger
Work wellbeing score is 64 out of 100
3.2 out of 5 stars.
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Pret A Manger Employee Reviews in London

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3.0Work-life balance

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Hard work place good team

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If you’re lucky you can have a good management otherwise it’ll be a nightmare. I’m been working here almost 2 years, now we don’t have manager so everything is a bit messy they expect from you to do a lots of things even more than in your job description. If you want to work outside of the center of the city is all right. In the center is too much pressure on. Mistery shopper bonus is a nightmare as well something you’re working to hard and then someone fxxup the serving and you lose money.
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No recognition – only demands

The company doesn't provide anything of value. Lowest pay they can get away with. Unpaid overtime on regular basis. Draining management. Making promises but don't deliver. Team members subject to abuse by the pretentious elite in management.


Supportive staff, good team


Poorly managed company in its whole approach
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Insights into Pret A Manger

Based on 465 survey responses
What people like
  • Feeling of personal appreciation
  • Supportive environment
  • Fair pay for job
Areas for improvement
  • General feeling of work happiness
  • Energising work tasks
  • Sense of belonging


I don’t suggest to anyone.Stressful, incapable management.I change 5 managers in 2 years, like a team leader they pretend you work like a manager for a low pay. They don’t care about the team but only about the business and push the people until their limit.
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Overall the company is pretty bad in terms of staff turnover, working environment, salary. It's run pretty poorly by stressed managers with no people skills. The food isn't special either.
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fun or stressful, very dependant on your team.

Hard work, every day but not a bad place to work at all. Free food every day, flexible shifts, depending the shop you work in you might need to work during weekends.


fair salary


long hours, short staffed
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You have to work for hardly any money

I can't pay my bills. Working hard for nothing. Strict and getting bullied every day for nothing. They push subscription like we are forced to be salesman.




Everything about the job sucks. Negative energy.
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I had many days I cried on way home. Pret is a cruel place to work at. Relentless pace and poor pay. I never have feel so tired and sad at work. No time to enjoy day off.


Money, time, rota, managment, tiring, depressing
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Nothing more to say. Treated poorly, have to abide to ops manager and pressure from higher ups to reach target. Threatened to reach targets for weekly bonuses. Emotionally and physically draining. Too much gossip and immature people. Good thing is the food and even that you get bored of.
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Part time

I've been working part-time at Pret A Manger for 4 years, and I wanted to share my thoughts on the experience. Working part-time suits me well, as it strikes a balance between my job and personal life. However, I've observed that the full-time positions in Pret can be quite stressful. if you're assigned to the kitchen, you'll need to start quite early, around 4-5 AM, to be prepared for a 5-6 AM shift. The pace in the kitchen is relentless, and it requires continuous effort throughout the day. If your position is Leader.. forget to leave your shift on time. You will work for 30m-1 hrs more for free as you can't leave the kitchen dirty and the manager can't use more hours. One aspect I've noticed is that the work environment varies greatly based on the manager in charge. A good manager can create a supportive and positive atmosphere, while a less effective one might lead to challenges. On the bright side, there are some great benefits offered to employees, which makes the job more appealing.It's important to acknowledge that the experience can vary depending on the specific position, manager, and shop location. For individuals who are up for a challenge and are comfortable with a fast-paced environment, Pret A Manger can provide valuable work experience.
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Decent pay

My experience is that I found the work to be quite tedious and continuous. Coffee orders do not stop typically. Pret does provide flexible scheduling with a decent barista pay.
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Poor feedback

Profit driven company with no room for growth. Expectations are beyond unreal and dehumanizing. KPI is a joke. Management just about survive by getting by with .........[snitches get stitches]
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Not the best place to work

The shop was disaster it was in-between 2 other pret shops that stocked the full range so customers would end up going there. The manager was extremely and patronising and I lost my cool with her a few times. Other shops may be better it all comes down to management as my work colleagues were all very nice.


Free food.


Bad management
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Good place to work

Its a good place to work if you want to earn money only but its a lot stressful. Dealing with every kind of customers and customers knowingly target pret to get free foods and all. Above that you have your targets from the top aswell.
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without your team..the job is a no go

as a super fast paced environment, personally if my team were to not cooperate and be as friendly as they are, the job would become so gruelling and definitely not worth it. however..the pay is great!
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I felt stuck to work at Pret but was lucky to move away and start fresh. Pret was by far my worst experience in the hospitality sector. They are very demanding but give nothing back. My hours where always missing and too much stress to keep checking the right pay. Everyting is dirty as no time to clean. High staff turn over and understandably so.


Improving English and meeting some people (not all)


Absolutely recommend to look for another job. Pret a Manger is not the work place fr anyone.
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Avoid at all costs

Pret is very hard work for very little money. Everybody is micromanage apart from management and there favorites. HR can never be reached. They dont care at all. Look for a job where you know the company. Pret lie to much.


Nothing at all there.


Badly paid, bully culture, micromanaged, hostile workplace, everything sucks.
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Focus moving away from the people, it’s all about the numbers; People does not matter

The focus of the company is all about cutting cost. Contracted hours for the Managers is non existent. There is very minimal support to get the job done. Targets very unrealistic bigger the shop you move into harder the target becomes.
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productive and fun place to work

good place to work enjoyed a lot and learned lots of things along the way. if you like to work in retail I recommed it. But you need to prerare for different type of schedule
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Muy bien

Trabajas muy estresado pero aprendes mucho sobre todo y aveces te dan bonus de una libra si se pasa el mistery shopper muy bien bien trabajo en equipo también
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work here only if you're desperate

What is the best part of working at the company?maybe the free food that they give youWhat is the most stressful part about working at the company?everything is stressful, you gotta rush all day long from the beginning to the end of the shift, so whatever are your tasks, be ready to sweat throughout it, unless you're a managerWhat is the work environment and culture like at the company?depend od the store some are really friendl,y some others are like like a battlefield
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Lately the company gotten worse. Impossible targets, over the top demands and no work life balance. Just work, work and work and don't complain! If you want any kind of life outside your job then skip this company.
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Overall rating

Based on 1,675 reviews

Ratings by category

3.0 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
2.9 out of 5 stars for Management
3.2 out of 5 stars for Culture

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