Pret A Manger Employee Reviews in London

If you’re lucky you can have a good management otherwise it’ll be a nightmare. I’m been working here almost 2 years, now we don’t have manager so everything is a bit messy they expect from you to do a lots of things even more than in your job description. If you want to work outside of the center of the city is all right. In the center is too much pressure on. Mistery shopper bonus is a nightmare as well something you’re working to hard and then someone fxxup the serving and you lose money.

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No recognition – only demands

Team Member (Former Employee) - London, Greater London - 28 September 2023

The company doesn't provide anything of value. Lowest pay they can get away with. Unpaid overtime on regular basis. Draining management. Making promises but don't deliver. Team members subject to abuse by the pretentious elite in management.

Pros

Supportive staff, good team

Cons

Poorly managed company in its whole approach

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Insights into Pret A Manger

Based on 465 survey responses

What people like

Feeling of personal appreciation
Supportive environment
Fair pay for job

Areas for improvement

General feeling of work happiness
Energising work tasks
Sense of belonging

Horrible

Team Leader (Current Employee) - City of London, Greater London - 27 September 2023

I don’t suggest to anyone.Stressful, incapable management.I change 5 managers in 2 years, like a team leader they pretend you work like a manager for a low pay. They don’t care about the team but only about the business and push the people until their limit.

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Poor

Team Member/Cashier (Former Employee) - London, UK - 14 September 2023

Overall the company is pretty bad in terms of staff turnover, working environment, salary. It's run pretty poorly by stressed managers with no people skills. The food isn't special either.

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fun or stressful, very dependant on your team.

Kitchen Leader (Former Employee) - London - 12 September 2023

Hard work, every day but not a bad place to work at all. Free food every day, flexible shifts, depending the shop you work in you might need to work during weekends.

Pros

fair salary

Cons

long hours, short staffed

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You have to work for hardly any money

Team Member/Cashier (Former Employee) - London, United Kingdom - 7 September 2023

I can't pay my bills. Working hard for nothing. Strict and getting bullied every day for nothing. They push subscription like we are forced to be salesman.

Pros

Nothing

Cons

Everything about the job sucks. Negative energy.

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Inhuman

Front of House Team Member (Former Employee) - London South East, Greater London - 28 August 2023

I had many days I cried on way home. Pret is a cruel place to work at. Relentless pace and poor pay. I never have feel so tired and sad at work. No time to enjoy day off.

Cons

Money, time, rota, managment, tiring, depressing

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Slavery

Team Leader (Former Employee) - London, Greater London - 23 August 2023

Nothing more to say. Treated poorly, have to abide to ops manager and pressure from higher ups to reach target. Threatened to reach targets for weekly bonuses. Emotionally and physically draining. Too much gossip and immature people. Good thing is the food and even that you get bored of.

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Part time

Trainer (Current Employee) - London, Greater London - 22 August 2023

I've been working part-time at Pret A Manger for 4 years, and I wanted to share my thoughts on the experience. Working part-time suits me well, as it strikes a balance between my job and personal life. However, I've observed that the full-time positions in Pret can be quite stressful. if you're assigned to the kitchen, you'll need to start quite early, around 4-5 AM, to be prepared for a 5-6 AM shift. The pace in the kitchen is relentless, and it requires continuous effort throughout the day. If your position is Leader.. forget to leave your shift on time. You will work for 30m-1 hrs more for free as you can't leave the kitchen dirty and the manager can't use more hours. One aspect I've noticed is that the work environment varies greatly based on the manager in charge. A good manager can create a supportive and positive atmosphere, while a less effective one might lead to challenges. On the bright side, there are some great benefits offered to employees, which makes the job more appealing.It's important to acknowledge that the experience can vary depending on the specific position, manager, and shop location. For individuals who are up for a challenge and are comfortable with a fast-paced environment, Pret A Manger can provide valuable work experience.

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Decent pay

Barista (Current Employee) - London, Greater London - 18 August 2023

My experience is that I found the work to be quite tedious and continuous. Coffee orders do not stop typically. Pret does provide flexible scheduling with a decent barista pay.

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Jobs at Pret A Manger

in London

See more jobs

Barista - Central London

London

30+ days ago

Barista - North West London

London

30+ days ago

Barista - Mornington Crescent - Part Time

London

1 day ago

Barista - South East London

London

30+ days ago

Team Member - North West London

London

30+ days ago

Poor feedback

Team Leader/Supervisor (Former Employee) - London, England - 12 August 2023

Profit driven company with no room for growth. Expectations are beyond unreal and dehumanizing. KPI is a joke. Management just about survive by getting by with .........[snitches get stitches]

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Not the best place to work

Customer service assistant (Former Employee) - London wall - 9 August 2023

The shop was disaster it was in-between 2 other pret shops that stocked the full range so customers would end up going there. The manager was extremely and patronising and I lost my cool with her a few times. Other shops may be better it all comes down to management as my work colleagues were all very nice.

Pros

Free food.

Cons

Bad management

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Good place to work

Assistant Manager (Former Employee) - London, Greater London - 6 August 2023

Its a good place to work if you want to earn money only but its a lot stressful. Dealing with every kind of customers and customers knowingly target pret to get free foods and all. Above that you have your targets from the top aswell.

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without your team..the job is a no go

Barista (Current Employee) - London, Greater London - 4 August 2023

as a super fast paced environment, personally if my team were to not cooperate and be as friendly as they are, the job would become so gruelling and definitely not worth it. however..the pay is great!

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Na!

Kitchen Assistant (Former Employee) - London, UK - 4 August 2023

I felt stuck to work at Pret but was lucky to move away and start fresh. Pret was by far my worst experience in the hospitality sector. They are very demanding but give nothing back. My hours where always missing and too much stress to keep checking the right pay. Everyting is dirty as no time to clean. High staff turn over and understandably so.

Pros

Improving English and meeting some people (not all)

Cons

Absolutely recommend to look for another job. Pret a Manger is not the work place fr anyone.

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Avoid at all costs

team member coffee maker (Former Employee) - London - 4 August 2023

Pret is very hard work for very little money. Everybody is micromanage apart from management and there favorites. HR can never be reached. They dont care at all. Look for a job where you know the company. Pret lie to much.

Pros

Nothing at all there.

Cons

Badly paid, bully culture, micromanaged, hostile workplace, everything sucks.

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Focus moving away from the people, it’s all about the numbers; People does not matter

General Manager (Current Employee) - London, Greater London - 4 August 2023

The focus of the company is all about cutting cost. Contracted hours for the Managers is non existent. There is very minimal support to get the job done. Targets very unrealistic bigger the shop you move into harder the target becomes.

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productive and fun place to work

Manager (Former Employee) - London, Greater London - 28 July 2023

good place to work enjoyed a lot and learned lots of things along the way. if you like to work in retail I recommed it. But you need to prerare for different type of schedule

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Muy bien

Preparador de pedidos (Former Employee) - Londres - 24 July 2023

Trabajas muy estresado pero aprendes mucho sobre todo y aveces te dan bonus de una libra si se pasa el mistery shopper muy bien bien trabajo en equipo también

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work here only if you're desperate

New to Pret Team Leader (Former Employee) - London - 17 July 2023

What is the best part of working at the company?maybe the free food that they give youWhat is the most stressful part about working at the company?everything is stressful, you gotta rush all day long from the beginning to the end of the shift, so whatever are your tasks, be ready to sweat throughout it, unless you're a managerWhat is the work environment and culture like at the company?depend od the store some are really friendl,y some others are like like a battlefield

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No

Assistant Manager (Current Employee) - London, Greater London - 16 July 2023

Lately the company gotten worse. Impossible targets, over the top demands and no work life balance. Just work, work and work and don't complain! If you want any kind of life outside your job then skip this company.

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