Happiness score is 65 out of 100
3.6 out of 5 stars.
Get weekly updates, new jobs, and reviews

Primark Careers and Employment

About the company

  • CEO
    Paul Marchant
  • Founded
  • Company size
    more than 10,000
  • Revenue
    £1bn to £5bn
  • Industry
    Retail & Wholesale
Learn more


Salary estimated from 288 employees, users, and past and present job advertisements on Indeed.

Popular Roles

Team Leader
£29,000 per year
Customer Service Representative
£12,284 per year
£24,842 per year


Retail Sales Associate
£11,213 per year
£24,842 per year
£24,041 per year


Team Leader
£29,000 per year
£14,626 per year
£22,267 per year

Customer Service

Customer Service Representative
£12,284 per year
Customer Assistant
£8.45 per hour
Explore more salaries

Rating overview

Rating is calculated based on 7.7K reviews and is evolving.


Explore reviews by category

Work-life balance


Retail Assistant in Basingstoke, Hampshire
on 21 February 2021
Good for a part time job
It's good for a student who is just looking for extra money, but they give out short hours and you constantly have to schedule overtime for more money.
Sales Assistant in London
on 24 February 2021
Never working there again
Management are terrible. I worked in Oxford street branch and East Ham branch & management are not understanding at all and demand so much more to be done that even possible. They are so unfair to staff and have no consideration towards anyone, after your shift is over if work is not complete they will make you stay behind to ensure work is done. You get minimum wage whilst working there and there are no benefits, if you are required to stay back you do not get paid for this unless it’s scheduled over time. They will flood you with overtime and don’t care about your personal life. It is very hard to have that right balance while working for primark.
Sales Assistant in Lakeside Shopping Centre, Essex
on 19 February 2021
Fun and exciting place to work.
Very fun and exciting place to work. Only thing that I wasnt to keen on was how they literally drop you in at the deep end I mean I had experience in retail and customer service but certain things I didnt know what to do had to ask alot which I didn't like having to do. Overall experience loved it there would of preferred Carryin on working there but my contract was only temporary.
Sales operative in Blackpool, Lancashire
on 19 February 2021
It’s never enough
No matter how hard you work. It’s never enough. Yet the idle workers get left to their own devices. Work hard get grief work less just glad you showed up
Retail Assistant in Grimsby
on 15 February 2021
Fun workplace
Definitely the best first job anybody could wish for, only reason I left was to fo to University. All the management and staff are lovely to be around. Overall an absolute pleasure and would go back in a heartbeat.
See all reviews

What would you say about your employer?

Help fellow jobseekers by sharing your unique experience.

Questions and answers

People have asked 335 questions about working at Primark. See the answers, explore popular topics and discover unique insights from Primark employees.

See questions about:

See all Q&A

Interview insights

Insights from 1.3K Indeed users who have interviewed with Primark within the last 5 years.

Favourable experience
Interview is easy
Process takes about a week

Interview questions

I interviewed for the new store in Miton Keynes for a Retail Assistant position- I'm not sure if it being a new store opening made the interviewing process any different to how it's usually carried out. I was interviewed 1:1 by a supervisor from a different Primark store. In the room there was around 5 other people being interviewed at the same time as me by other people (I imagine they're having to recruit SO many people as it's a huge store). All the interviewers were reading the questions of a small booklet and my interviewer pick and chose which questions to ask me based on my experience and educational background. To start, she asked about my availability- I'd applied for a full time role (40 hours) and was told these hours take place Mon-Fri between 07:00-19:00. She then asked if I had any pre-booked holidays/days I wouldn't be able to work. She then told me about the salary (under 25s get the national minimum wage that applies to 21+, so £7.38 atm but going up to £7.70 next month and if you're over 25 you get the national living wage, so £7.83 but going up to £8.21 next month)- this is great if you're a 17 year old student because instead of £4.20 an hour you're put on £7.38 an hour! I was then asked the following: How would you describe yourself in 3 words? Why do you want to work for Primark? What attracted you to the role? Do you have experience of working in a fast-paced environment? Give an example of a time where you worked well in a team? How did you ensure that you worked well within this team? Give an example of a time where you went above and beyond to provide excellent customer service? Give an example of a time where you received positive feedback for your standard of work? Do you think your university studies will benefit you in this role? Give an example of a time where you have had to explain a complex procedure to a colleague or customer? How do you want your name to appear in your staff lanyard? She then proceeded to tell me all about the induction day- the next stage following the interview (if I am successful): a four hour session that will involve finalising contract, receiving uniform & lanyard, learning all about Primark and their procedures etc. After this there will then be a day in the new store spent training on the tills etc (I imagine you do this in your induction usually but the new store isn't yet finished) Very relaxed interview that will go well if you prepare for all the typical "give me an example of a time where you..." questions and just empathise how much you want to work in a fast-paced environment. Like I said earlier, she pick and chose which questions she asked me based on my experience. I'm guessing that if you don't have much/any experience you'd be asked more of the "what would you do if a customer wanted to try on an item but there was a large queue at the changing rooms?" scenario type questions so I definitely wouldn't worry at all if you don't have any work experience so can't necessarily give examples of working in a fast paced environment etc (although you can always use having to meet strict deadlines, working in groups for group presentations etc at school/college/uni)

Shared on 4 March 2019

Tell me about Primark? Why do you want to work here?

Shared on 22 January 2019

All the same things you was asked when you do the online Application. Why do you want to work at primark? What would you do if someone wanted the last top that’s on a manikin in the shop window? What do you think you can add to the company you working here?

Shared on 21 September 2018
Explore interviews
  1. Primark