Purplebricks UK Employee Reviews

Nothing. Just nothing was done by management to support and we’re incredibly insistent on micro managing everything without actually caring about how the employees feel.

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Interesting job

Customer Service Advisor (Former Employee) - Remote - 15 August 2023

I enjoyed working for Purplebricks,had a good Manager and job wasn't stressful.The job was remote also and opportunities to work in different areas and the shifts were good.

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Insights into Purplebricks UK

Based on 56 survey responses

What people like

Time and location flexibility

Areas for improvement

Sense of belonging
General feeling of work happiness
Fair pay for job

Terrible company- avoid

Local Property Expert (Former Employee) - Dorset - 1 August 2023

Terrible hours, expected to be on call 7-days a week. Pull commission for the slightest issue. I wore myself and my car out. I’ve now gone back into regular estate agency. People give me a sideways look if I mention PB.

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Flexible, relaxed place to work

Local Property Advisor (Current Employee) - Kent - 20 July 2023

What is the best part of working at the company?Remote working, flexibility No office commute, Teams calls and regular communication from management What is the most stressful part about working at the company?The diary is not suitable for estate agents The system does not recognise a Saturday as a working day, so booking annual leave can be long windedInadequate cover when on annual leave, staff to cover large areasDifficult SAP concur system to claim back mileageCommission is determined by conversion rate of others. No Commission from selling a property. What is the work environment and culture like at the company?Good, there’s no office to work in, any clash of personalities can be diluted by remote working What is a typical day like for you at the company?Pre callsDiary management Conducting viewingsNegotiations Marketing calls

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I appreciated the good times

Local Property Expert (Former Employee) - Yorkshire - 12 July 2023

I appreciated the good times, now the bad times are here and very uncertain on what the future looks like. Would recommend for new people who want to move into estate agency, maybe not for people used to the high street

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Early days were great, not so much now

Area Sales Manager (Former Employee) - London, Greater London - 6 June 2023

Back in the "golden days" it was the best place to work- sadly a woefully incapably leadership team have ruined it. High redundancies, poor business model and chaotic processes make this a company you would be mad to join.

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Fantastic company and management as well as fantastic work life balance

Local Property Agent (Current Employee) - Wrexham, Wrexham - 23 May 2023

The work life at purple bricks is brilliant as you work around your own diary while still having a set salary every month. Personally for my role I believe I deserved higher pay for the effort I put in but it’s not the worst. Lower management are brilliant my area director is brilliant as well as my colleagues in the area and are very supportive and helpful. Sadly recent events have made me feel very insecure in my role

Pros

Create your own diary, good management, work life balance

Cons

Job security, pay

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Great team

Local Property Agent (Former Employee) - Plymouth, Devon - 16 May 2023

Really liked the team i worked with and had a really nice area director but the commission is awful for the amount of work expected. They also expect you to pressure every single viewer into mortgage appointments, surveys etc

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Worst company I have ever worked for

Letting Agent (Former Employee) - Wfh - 7 May 2023

They treat their staff appallingly, and pay badly for what they expect you to do. After they let me go for the most ridiculous reason, and humiliated me to boot, I found a job that was 2k more than the top commission they were offering. Speaks volumes. Tried to get out of paying my salary, until I got my trade union involved. Toxic working environment, and impossible targets. Avoid.

Pros

Nothing

Cons

Everything.

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Repetitive

Business Development Agent (Current Employee) - Solihull, West Midlands - 18 April 2023

It’s okay. The days are the same. The calls are the same. You’re treated like a sales team but the salary does not match. Things get changed constantly and you never know if you do a good job or not

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Opportunities are there

Manager (Current Employee) - Remote - 22 March 2023

Great work life balance, Improvement and succession is encouraged , treated like a human - not as a number Work hard and the rewards are there - you get out of it what you put in to it !

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Fun

Customer Service Advisor (Former Employee) - Sheffield, South Yorkshire - 21 March 2023

I loved working here however there Is a lot of pressure put on you to get the complaints closed working from home is not ideal when you are new to an industry and I found ot difficult to pick up the job but yhe trainer was fab

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Excellent to work for

Local Property Expert (Current Employee) - Falkirk, Falkirk - 7 March 2023

Purplebricks allows for a good work life balance and good commission earned when busy/doing well. Can manage your own diary and work from home, great company to work for

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Horrendous

Mortgage Advisor (Current Employee) - Remote - 6 March 2023

This company is hands down the worst I have ever worked for. My colleagues in the mortgage team were brilliant and my direct management was great but the lack of knowledge from the CEO and senior leadership is scandalous. Without a doubt it will go under so don’t waste your time and stay away.

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Alright

Local Property Partner (covering (Current Employee) - Derbyshire - 3 March 2023

Was alright but not great, unmanageable amount of properties to look after, you look after the same a normal estate agent would with 3 people working in there!!!

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Nationwide company where upper management don’t get it

Pre Tenancy Administrator (Current Employee) - Remote - 22 February 2023

Overall a seemingly okay place to work for. They have a wellbeing wellness hour on a Wednesday so are ticking the right boxes. However, the work load is at times unmanageable and as a remote worker doing extra hours is too tempting to keep up. Unfortunately, upper management do not see that the model is not quite working and don’t listen enough to the feedback from the employees. Such a shame.

Pros

Work from the comfort of your home

Cons

Too tempting to work over your hours

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Awful!

Valuer (Former Employee) - East Midlands - 15 February 2023

I cannot begin to explain how awful working for this company was. Working 24/7 was never enough and nothing was ever good enough!! Avoid avoid avoid!!

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Lovely people, pay could be better

Customer Service Advisor (Former Employee) - Solihull, West Midlands - 7 February 2023

Had a great few years at PB but progression was hard and all they cared about were the number of calls you could answer and not the quality of the customer service.

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Mange own time and diary loads of flexibility

Local Property Partner (Former Employee) - Norfolk - 30 January 2023

Although you can manage your own diary and time, the hours can be very long due to constant calls from customers and unable to meet their expectations with lack of other support. Essentially you are expected to manage a large portfolio of people alone and still expected to meet targets. Very number driven, management don't have a lot of compassion for their colleagues or customers.

Pros

Manage own time and Diary, Pay and commission very good

Cons

No support unable to meet customer demand, postcode areas far and unrealistic logistically

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Run poorly

Estate Agent (Current Employee) - Sheffield - 9 December 2022

The company is ran terribly. Management don’t know what they’re doing and are willing to throw you under bus to save their self. They don’t help at all

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Great people, tough work/life balance.

Local Property Expert (Former Employee) - Manchester, Greater Manchester - 22 November 2022

Colleagues and management are amazing. Great company to work for and you can cater around your lifestyle. However with no branch etc, it’s really hard to switch off and manage the balance.

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