Happiness score is 53 out of 100
3.9 out of 5 stars.
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RBS Careers and Employment

Work happiness

Scores based on about 45 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they are achieving most of their goals at work?
Do people feel their work has a clear sense of purpose?

About the company

  • Founded
  • Company size
    more than 10,000
  • Revenue
    more than £7B (GBP)
  • Industry
  • Link
    RBS website
Learn more


Browse jobs by category

Customer Service

76 jobs


Salary estimated from 3.1K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 3.7K reviews and is evolving.



Business Analyst in Manchester City Centre, Greater Manchester
on 1 March 2022
Great place to work for.
Great people and great atmosphere very good flexible working hours. In house canteen not the best but it will do good career progression. Close by transport to get to and from.
Data Processor/Customer Adviser in Edinburgh, City of Edinburgh
on 18 May 2022
Friendly business oriantated, not too stressful good workload professional staff.
RBS is a great company to work with, who care about there staff and offer a good work and personal life balance they also have home working available in many of there roles. Good competent helpfull staff who always make you feel included and part of the team.
Cleaner in Edinburgh, City of Edinburgh
on 30 April 2022
X nothing to write
X nothing to write in here but rbs can be very stress ful and hard place to work No benefitsTalk about doing good things but don’t think about staff - so many off sick
Fraud Analyst in Edinburgh
on 21 February 2022
Fast pace work environment with strict break usage and back to back calls.
Extensive training which is beneficial however you end up just getting chucked into taking calls straight after and have to just figure a lot out. The job is bare able if you are lucky to have one of very few good managers. Many of the managers lack managerial knowledge and don’t understand the correct work procedures. Calls are for the most part back to back with a strict target of call times on only 15 minutes of break time. If you go over any you are scrutinised. A lot of unrealistic expectations to work like a robot which I believe is not putting the customer first or providing them with a good experience. They often change the process of work every few months or sometimes weeks, leaving you very confused as you are told to do something one week, then the next week told it’s the wrong process and you have a fail. The worst part is if you are working from home you experience an unbelievable amount of technical issues and expected to fix it with no tech knowledge. Again you end up scrutinised for not meeting targets for tech issues that are out with your control. In my case I asked to return to office to rectify my technical issues, at which point my manager had dismissed me with no warning or valid reason.
Joiner in Hilton
on 15 February 2022
Great experience
Friendly diverse working environment. Very busy at times with lots to do which makes the day goes faster. Never short on materials so can get on with work without asking for help

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Questions and answers

People have asked 52 questions about working at RBS. See the answers, explore popular topics and discover unique insights from RBS employees.

See questions about:

  • Interviews
  • Working Hours
  • Hiring Process
  • Working Culture
  • Benefits
  • Working Environment
  • CEO
  • Dress Code
  • Job Opportunities
  • Salaries
  • Work from Home
  • Background Check
  • Company Future
  • Office Locations
  • Part Time Jobs

Interview insights

Insights from 504 Indeed users who have interviewed with RBS within the last 5 years.

Average experience
Interview is average
Process takes about a week

Interview questions

Once you apply for the job if you are successful they send a link for a video interview that you need to complete in 5 days. Before you reach the video interview there are competency questions and numerical questions , if you are successful in answering those questions you move on to the video interview.

Shared on 28 September 2020

Tell me about a time you were a part of a team which didn’t work well together. Tell me about a time when you made a lasting impression. Tell me about a time when you had to make a decision from a number of options. Tell me about a time when you went above and beyond to deliver to a customer. What are the advantages of macros?

Shared on 9 August 2017

How would you help a colleague in a team

Shared on 29 July 2017

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