RBS Employee Reviews
United Kingdom1,748 reviews
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I loved helping solve customers complaints and educating them around their banking. I was empowered to do do my job effectively most if the time. To get on you have to stick up for yourself and to have to put in the hours. Depending on manager if can be easer for some.
Office politics and some senior managers toxic
The department I worked in progressed people who were in the job for 5 minutes, not because of their ability, but because they were young and liked to go to the same nightclub as the managers. Knowledge, capability and time served meant nothing. It's no wonder the staff turnover was so high.
Inexperienced and incapable managers
worst career move I could make - I regretted every single day. I hope with Alison rose things will change in the future. Some good people but they overshadowed by politics and bad management!!!
They pay well - probably to attract people as limited people want to work for the organization
Bad management, No career progression, Too political, Constant Restructuring (every few months), unreliable management.
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Majority of managers are awful, don’t care about the staff. Make the rules up as they go along to suit themselves. Most have no idea what they are doing and lazy. You’ll be doing their jobs for them then get moaned at for not hitting targets even though you’ve been distracted.
Good place to work. But beware of two faced backstabbing spiteful colleagues. if your face fits and you work hard you have the chance of promotion. Enjoyable job if you like to work in an increasingly challenging sales environment
Free uniform, RBS Select Benefits
Dog eat Dog culture
Good progression can be made within the Bank and the pay is also good. Management also motivate you to do well. The only bad thing is that it is a very competitive environment so it depends on whether that works for you as an individual.
good pay and progression
Competitive and fast paced
Each day was very different. The working hours were very flexible and no weekends which was good. I happened to work with a great small team, always happy to help and make you feel welcome especially at the very beginning. Wouldn't have left the job if not for the branch closing down.
balance work and life
• Partner with key stakeholders to ensure alignment with quality objectives, and calibration of evaluative scoring of calls• Uses relevant quality tools to gather data and analyze trends or patterns affecting quality• Collaborates with call quality team members to identify and streamline processes and implement process standardsthat enhance service delivery and the customer experience.• Maintains high delivery standards in performing his duties, ensuring accuracy and on time delivery• Stays updated on all required skills for the job, especially domain knowledge, competition benchmarking and latest news on the financial sector.
Working culture in a fast pace in a changing environment. A very diverse working company. Management style is around growth and development with ownership. Hardest part of he job is the uncertainty of the future of banking. most enjoyable part of the job is developing people and watching them grow.
Good working environment with development opportunities
fast changing environment for bankng