RBS
Happiness score is 52 out of 100
3.9 out of 5 stars.
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RBS Employee Reviews

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Location
United Kingdom1,789 reviews

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3.9Work-life balance

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Good workplace

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Good company to work for, worked at camberley coin centre and the job required a lot of manual handling which you have to get used to. Targets are involved
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Fair experience

Employees get treated very unfairly. Different rules for different people. You are pretty much a slaves and no re cognition for the employees. I’ve work there for 7years

Pros

Nothing
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Insights into RBS

Based on 58 survey responses
Areas for improvement
  • Sense of belonging
  • General feeling of work happiness
  • Energising work tasks

Monotonous

No progression monotonous job no confidentiality among management guidelines are always changing. Favouritism favouritism!! Lost all trust and motivation high staff turnover
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Awful

Do the exact same call 11 hours a day, 2 weeks of training yet you will constantly feel stranded, espically during a weekend or after 6pm which is when most of the managers leave.
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not bad company

plenty of side moves or progression. monday to friday no working weekends.good locationmanagement are only interested in helping themselves and not approachable the people are stuck in ways.
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Good learning and advancement opertunities but very tough sales targets and not good coaching

Very hard to achieve sales targets, work life balance is good very hard to progress in your career little support from management unless hitting all sales target career progresion is good if you do it all by yourself the company has gone digital and management dont care they only care about targets, good pension and health benefits however coaching and observations weekly are poor as the management team coaching have never done the job itself micromanagement at its worst

Pros

Good team health and wellbeing benefits are good, paid sick leave

Cons

Terrible sales target, bad coaching, poir management lack of support for career progression poor salary, daily sales preasure
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Dead end & stress

Management don't care unless it affects the business. additional training is only useful in this business/role gives you the feeling of being stuck.Always finding more work for you even if you raise the issue that you're feeling stressed or cant fit it into your day.Staff always leaving, when I started there was 250+ employee's in the team, went down to 150 from people quitting (they had on average 2-3 groups of new starters each year.Because of this the amount of calls/chats you took felt very bombarding and no room to breathThey pay slightly better than some tech support helpdesks but the work feels almost double.The customers are internal but also highly stressed so often will speak down to you when following processes.only 2 ways to progress 1- manager which you have 150 other members going for2- 24x7 team where you do get paid more but work 12 hour shifts 7am-7pm or 7pm-7am.You often feel forgotten about and every slight thing you do is wrong (threats of dismissal for minor issues)
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Good place to work.

I spent a long time here and I really enjoyed it and had lots of great times. I would never rule out going back. There are many many great people here and they are very helpful.

Pros

Work from home and great people.

Cons

Limited chance of promotions. Shrinking business not growing.
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Friendly business oriantated, not too stressful good workload professional staff.

RBS is a great company to work with, who care about there staff and offer a good work and personal life balance they also have home working available in many of there roles. Good competent helpfull staff who always make you feel included and part of the team.
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X nothing to write

X nothing to write in here but rbs can be very stress ful and hard place to work No benefitsTalk about doing good things but don’t think about staff - so many off sick
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Great place to work for.

Great people and great atmosphere very good flexible working hours. In house canteen not the best but it will do good career progression. Close by transport to get to and from.
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Fast pace work environment with strict break usage and back to back calls.

Extensive training which is beneficial however you end up just getting chucked into taking calls straight after and have to just figure a lot out. The job is bare able if you are lucky to have one of very few good managers. Many of the managers lack managerial knowledge and don’t understand the correct work procedures. Calls are for the most part back to back with a strict target of call times on only 15 minutes of break time. If you go over any you are scrutinised. A lot of unrealistic expectations to work like a robot which I believe is not putting the customer first or providing them with a good experience. They often change the process of work every few months or sometimes weeks, leaving you very confused as you are told to do something one week, then the next week told it’s the wrong process and you have a fail. The worst part is if you are working from home you experience an unbelievable amount of technical issues and expected to fix it with no tech knowledge. Again you end up scrutinised for not meeting targets for tech issues that are out with your control. In my case I asked to return to office to rectify my technical issues, at which point my manager had dismissed me with no warning or valid reason.

Pros

-Good pay -good experience for your cv

Cons

bad work environment, not enough break time, unrealistic work expectations, some management lack managerial skills, large amount of technical issues, aren’t supportive with underlying health conditions or mental health, often higher and fire/large staff turnover, shift hours can be expect to work evenings or night shift.
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Great experience

Friendly diverse working environment. Very busy at times with lots to do which makes the day goes faster. Never short on materials so can get on with work without asking for help

Pros

Fresh air and fiendly

Cons

Gets cold in winter
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Hard work at times but great fun

The people make this company, work could go through some difficult periods at times but great support from team(s) and great fun, I loved working there.

Pros

Parking onsite. Tesco and shops onsite. Great people

Cons

Financial industry constantly hit by redundancies, you never knew where the axe was going to fall
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Good learning and advancement opertunities but very tough sales targets and not good coaching

Very hard to achieve sales targets, work life balance is good very hard to progress in your career little support from management unless hitting all sales target career progresion is good but you need to do it all by yourself the company has gone digital and management dont care they only care about targets, good pension and health benefits however coaching and observations weekly are poor as the management team coaching have never done the job itself micromanagement at its worst

Pros

Good team health and wellbeing benefits are good, paid sick leave

Cons

Terrible sales target, bad coaching, poir management lack of support for career progression poor salary, daily sales preasure
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Great place to work

Can’t recommend enough, top company, well managed and friendly place to work.Management are very hands on and appreciate your hard work with regular feedback at half yearly and annual appraisals

Pros

Flexible working hours

Cons

Tight deadlines, fast paced
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Undervalued and underpaid

The managers are far more concerned about getting their own bonus than fair pay. Expected to work out with work hours however no overtime pay Remote premier bankers make far less than in branch however have the same targets and far more customers to handle
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Fast paced, stressful calls, difficult customers

out of all banks i have worked for natwest/rbs has to be the best one, not to say there arent difficult moments in the role but the organisation itself is decent

Cons

long hours sometimes angry customers
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Poor Training and Management

Training to deal with bank customers in the customer service role was minimal at best. After a short training you became part of a team, with minimal support from the manager.
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Still very proud to be Royal Blue

Working at RBS gave us all the best customer service training, development opportunities and amazing environment for both the team and our customers.If only the pay was better I would happily return in a heartbeat.

Pros

Culture

Cons

Level of pay vs responsibility
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Business banking

Awful place to work my manager was horrible and I would never recommend this place to work not even to my worst enemy! Avoid at all costs, Never again

Pros

Canteen provided nice food

Cons

Awful management
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Overall rating

Based on 3,664 reviews

Ratings by category

3.9 out of 5 stars for Work/Life Balance
3.6 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.5 out of 5 stars for Management
3.7 out of 5 stars for Culture

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