RBS
Happiness score is 54 out of 100
3.9 out of 5 stars.
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RBS Pay & benefits reviews

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United Kingdom1,787 reviews

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3.9Work-life balance
3.6Pay & benefits

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bankcentrerolescotlandbankingtargetprogressionorganisation

Good learning and advancement opertunities but very tough sales targets and not good coaching

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Very hard to achieve sales targets, work life balance is good very hard to progress in your career little support from management unless hitting all sales target career progresion is good if you do it all by yourself the company has gone digital and management dont care they only care about targets, good pension and health benefits however coaching and observations weekly are poor as the management team coaching have never done the job itself micromanagement at its worst

Pros

Good team health and wellbeing benefits are good, paid sick leave

Cons

Terrible sales target, bad coaching, poir management lack of support for career progression poor salary, daily sales preasure
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Dead end & stress

Management don't care unless it affects the business. additional training is only useful in this business/role gives you the feeling of being stuck.Always finding more work for you even if you raise the issue that you're feeling stressed or cant fit it into your day.Staff always leaving, when I started there was 250+ employee's in the team, went down to 150 from people quitting (they had on average 2-3 groups of new starters each year.Because of this the amount of calls/chats you took felt very bombarding and no room to breathThey pay slightly better than some tech support helpdesks but the work feels almost double.The customers are internal but also highly stressed so often will speak down to you when following processes.only 2 ways to progress 1- manager which you have 150 other members going for2- 24x7 team where you do get paid more but work 12 hour shifts 7am-7pm or 7pm-7am.You often feel forgotten about and every slight thing you do is wrong (threats of dismissal for minor issues)
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X nothing to write

X nothing to write in here but rbs can be very stress ful and hard place to work No benefitsTalk about doing good things but don’t think about staff - so many off sick
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Great place to work for.

Great people and great atmosphere very good flexible working hours. In house canteen not the best but it will do good career progression. Close by transport to get to and from.
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Good learning and advancement opertunities but very tough sales targets and not good coaching

Very hard to achieve sales targets, work life balance is good very hard to progress in your career little support from management unless hitting all sales target career progresion is good but you need to do it all by yourself the company has gone digital and management dont care they only care about targets, good pension and health benefits however coaching and observations weekly are poor as the management team coaching have never done the job itself micromanagement at its worst

Pros

Good team health and wellbeing benefits are good, paid sick leave

Cons

Terrible sales target, bad coaching, poir management lack of support for career progression poor salary, daily sales preasure
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Undervalued and underpaid

The managers are far more concerned about getting their own bonus than fair pay. Expected to work out with work hours however no overtime pay Remote premier bankers make far less than in branch however have the same targets and far more customers to handle
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Fast paced, stressful calls, difficult customers

out of all banks i have worked for natwest/rbs has to be the best one, not to say there arent difficult moments in the role but the organisation itself is decent

Cons

long hours sometimes angry customers
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Good if you know what you're in for

Average call centre job, like any other company you are a number. If you're lucky and have a good manager its a good experience but if you've got a horrible one you either want to work your way out or leave. If they mess up your pay, you're the one who is punished, not your manager, no matter how many times they mess it up. The health benefits and flextime are good if you know what to ask for.

Pros

Adaptive to your needs somewhat, holidays are first come first served, good offices

Cons

Hours change, office bullying, favouritism, fake support
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Wouldnt recommend

Wouldn't recomend Best description - animalistic capitalismHight stress, constant micro management Very small amount of benefitsA lot of people on antidepressants - due to anti stuff policies.Minimal work progression

Pros

Located in quete area

Cons

Profit before people
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Great pay, supportive environment

Good paid training and all of the staff and managers were wonderful. Stressful job at times due to its nature but the incentives good enough to compensate. The only thing I would improve personally is the hours and how long it takes to get shifts permanently changed.

Pros

Great pay, good work environment, hour lunch breaks

Cons

Sometimes stressful, long shift change process
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Falsely advertised

Applied for a job in customer service. After a few weeks into our 6 week induction period we got told there was no jobs in customer service so we had to go on sales. Which is not the position we applied for, anyway we got told not to worry because there are no targets and it’s not a high pressure environment. I was treated awful.After induction and spending a few weeks on the job it became very apparent that this was a lie and they say you don’t have targets you have ‘contributions’ which are the same thing.This being said the management would always be listening into you telling you’re doing wrong most of the time , very harsh and soul crushing. It is a very pressured environment, leaving you with only 15 minuets of leu time you could use a do you go to the toilet. Every time I went over my time and needed to use the toilet I had to ask like I was back at school, and they were funny about it. Using the toilet is a basic human right. They were quick to tell you you’re not good enough at your job but very bad at sorting out the problem and motivating you.The weekly targets were sent out to the whole team which is embarrassing if you’ve not met them and managers call you out in front of everyone about it.The way they treat people are in-humane I got threatened about loosing my job several times when I was underperforming. Really bad job security, horrible attitudes from staff. Managers used to let me know if I was looking tired In a roundabout way to say sort yourself out coz you look awful.Please don’t work here the turnover of staff they have is ridiculous and you - 

Pros

A mediocre salary

Cons

No commission, no support, nasty comments, all round bad vibe
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Great Place to work

Fantastic place to work only left due to personal reasons! The management is great really do treat you like family and look after you. The salary is brilliant and so was the progression.

Pros

People, salary and progression
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Hard work fast paced and fun

I worked in an amazing team, debt recovery is not easy but we supported each other. Flexible hours. Sometimes overtime was offered but not forced. Staggered hours also available.

Pros

Close to home. Mon to Fri.

Cons

Nowhere to park
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Empowered to help customers

I loved helping solve customers complaints and educating them around their banking. I was empowered to do do my job effectively most if the time. To get on you have to stick up for yourself and to have to put in the hours. Depending on manager if can be easer for some.

Pros

Good benefits

Cons

Office politics and some senior managers toxic
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Busy but fun workplace

Fast paced but fun and upbeat place to work.very competitive and target driven but all targets are achievable. Good salary plus bonus. Good if you like working with the general public

Pros

Free uniform

Cons

Stress of working with money
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Be Prepared to work hard

Good place to work. But beware of two faced backstabbing spiteful colleagues. if your face fits and you work hard you have the chance of promotion. Enjoyable job if you like to work in an increasingly challenging sales environment

Pros

Free uniform, RBS Select Benefits

Cons

Dog eat Dog culture
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Good place

Good progression can be made within the Bank and the pay is also good. Management also motivate you to do well. The only bad thing is that it is a very competitive environment so it depends on whether that works for you as an individual.

Pros

good pay and progression

Cons

Competitive and fast paced
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Be careful of the level you go in at

If you come into the company on the lowest rung you will have the most pressure on you. You are an expendable slug. You will be paid alright, depending on where you work. If you're in branch then you'll be the most done over for pay, and chances are if you go to the call centre in Manchester you'll not be paid as well as temporary staff elsewhere. Most of the first point of contact work will be one of 3 things - genuinely lovely customers who will be super quick or want to have a bit of a chat (which a bad manager will probably flag you up for). Morons who don't understand about borrowing money from a bank/wanting to raise a complaint for something they're probably lying about. Cleaning up a mess a webchat agent in India has caused. There's obviously a wide range of customers, but these tend to be the big 3. Shift patterns can be awful, but tend to be fixed for a week (e.g. one week you will do 9-5, the next 8-4, the next 12-8). However, this can change any time, they're meant to give you 2 weeks notice but frequently would not, and you would receive no notification of the change. Reductions in the team organising shift patterns led to a lot of slapdash work. You will be trained to handle complaints, however will be expected to do it to a much higher standard than the actual complaints team, who will provide precious little information should you have to look into anything, and probably just bung £50 in someone's account without confirming anything with them and just hoping that and a letter will fix it. Your management can vary, you'll either have the ultra-strict - 

Pros

Pay can be great, some decent insurance benefits

Cons

Awful management on every level, concerning push towards lending
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A company that looks after it's employees

There is opportunity to work flexibly. Good benefits package The bank has looked after it's workforce very well as part of Covid-19. There is a real emphasis on improving the bank's culture with focus on environmental and social purpose - not just bottom line profit.
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Productive Challenging

good amount of work available to keep you busy flexible working hours parking if you are early starter lot of meetings video conference makes you perfect

Pros

Free Vending Machine for Coffee/Tea

Cons

No face to Face Meeting, always on video, so no social meetings with your colleagues
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Great place to work for

Working at RBS was better than alot of other companies. Professional and they care about there staff more. Alot of benefits for staff and training is good.
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Overall rating

Based on 3,661 reviews

Ratings by category

3.9 out of 5 stars for Work/Life Balance
3.6 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.5 out of 5 stars for Management
3.7 out of 5 stars for Culture

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