RAC Employee Reviews

A Very flexible Job were you can Choose your Own working days and hours to suite your lifestyle.A great commission structure Poor marketing Uniform and tablet and stand ,banners and sales materials provided

Pros

Flexible working times and days to suite

Cons

Poor marketing and training support from company

Was this review helpful?

Cons outweigh the Pros

Resourcing Advisor (Former Employee) - RAC - 14 September 2023

Working at RAC has been a challenging and often disheartening experience, primarily due to a combination of demanding stakeholders and the uncomfortable work environment. While the company may offer attractive incentives and benefits on the surface, the daily grind here often feels like an uphill battle.Stakeholder Pressures:One of the primary reasons why RAC is a difficult place to work is the relentless pressure exerted by stakeholders. Whether it's shareholders, upper management, or even clients, the unceasing demand for recruitment needs, faster production, and immediate results has created an atmosphere of perpetual stress. Employees find themselves constantly on edge, racing against the clock to meet unrealistic deadlines and targets set by stakeholders who seem detached from the realities of day-to-day operations. This does not help when we are hugely understaffed and money is being spent on unnecessary facilities and departments instead of in house staff and support.This incessant pressure has several detrimental effects on employees' well-being. It leads to burnout, anxiety, and a high turnover rate, as individuals struggle to maintain a healthy work-life balance. The constant scrutiny and expectation of immediate results make for an environment that is more conducive to stress and anxiety than personal and professional growth.Uncomfortable Work Conditions:Another glaring issue at RAC is the uncomfortable work environment. The building itself seems designed to add to the stress of the employees. The workspace is cramped, poorly lit, and the ventilation is inadequate. -

Pros

Hybrid working, on site car park

Cons

Toxic Managers, Stakeholders, Unappealing Building

Was this review helpful?

Insights into RAC

Based on 90 survey responses

Areas for improvement

Sense of belonging
General feeling of work happiness
Trust in colleagues

Don’t accept the offer if you need a Long time job

Customer Service Advisor (Former Employee) - Manchester - 2 September 2023

Recruitment staff are incompetent, hired too many people and told the job could terminate anytime they choose. Training is based on 30% of what you actually do in the job. Then you’re thrown on phones and told you have to keep time under 4 minutes. They want you to treat every customer like a robot, even old people who are in distress are left for hours with no help. People called in to cancel their membership every day due to how badly they were treated and were told to just rush them off the phone. Members would phone in crying and managers would laugh at them and tell them to cancel their membership. Lazy managers who never wanted to help, they too just rush staff off the phone with no solutions leaving you to handle upset members. And you’re told everyday to keep a ridiculous kpi but also told they can end the job anytime.

Pros

None

Cons

No breaks between calls and poor work ethic environment

Was this review helpful?

Always Short Staffed

Administrator (Former Employee) - RAC - 27 August 2023

Pros: Friendly colleagues, good benefits, different styles of working and contractual sick pay.Cons: short staffed, pay isn't great most of the low wage workers dependent on bonuses, transparency with pay (competitive salary in job adverts just means you're probably on a different wage to your colleague), need to treatment front line workers better, toxic culture.

Pros

Company Benefits/ Sick Pay

Cons

Stressful/short staffed/ Salary

Was this review helpful?

Awful workplace

Customer Service Representative (Former Employee) - Bristol - 28 July 2023

They hire a lot of people and start selecting their favourite one. You can be doing the great job and they will dismiss you because your face don't fit or you're quite. Received no help when I had difficult calls. Very awful company imagine have a new kid and being motivated to work but they dismiss u because you're face don't fit. Don't get close to this company if people depend on ur financially because they don't care about you!!!!!

Pros

Free coffee

Cons

Bad management. Favouritism

Was this review helpful?

Rate your recent company

Share your experience to help others

Don’t waste your time or talent in this bureaucratic nightmare

Manager (Current Employee) - Bristol - 27 July 2023

What is the best part of working at the company?Hybrid working and some of the staffWhat is the most stressful part about working at the company?Too many pointless meetings and everyone getting involved in every project so no actual work done. Poor customer focus all about getting the most profit for private equity owners. Poor managementWhat is the work environment and culture like at the company?Poor work environment cramped tiny rows of desks and smelly dirt toilets. Culture of meetings after pointless meetings and little actual work being done. Takes ages to achieve anything as too many layers of people involved all trying not to actually do any work. What is a typical day like for you at the company?Tedious and dull. Rush to leave at 5

Was this review helpful?

Working there was fine

Renewals Advisor (Former Employee) - Manchester - 19 July 2023

I didn’t have any issue at RAC, I would say that management is fine. Although work life can become a little mundane and the support for new workers not great as I had an injury and work couldn’t put me on a proper payroll only what the government provide as I wasn’t a full 3 months in yet at the time so job security not good whatsoever.

Was this review helpful?

Totally disgusting company to work for,avoid

Service patrol (Former Employee) - Field Based - 8 July 2023

Totally no support when needed,bad shift patterns,favouritism with patrols/deployment,get ready to be late home every day,did the job 16yrs and the best thing was leaving!

Pros

Nothing

Cons

Everything

Was this review helpful?

Job Security

SME Senior Sales Advisor (Current Employee) - Manchester - 3 July 2023

Nice place to work. Friendly work colleagues and realistic targets. Good communication from higher management. Would recommend the RAC to anyone looking for an office job.

Pros

Free parking. No Weekends (depending on department)

Cons

None

Was this review helpful?

Shake up and start again

Team Manager (Former Employee) - Walsall, West Midlands - 20 June 2023

They need to shake up everyone and start again. It's really poor when the people who are there to support don't support and take no care for the customer only figures from above.

Was this review helpful?

Jobs at RAC

See more jobs

Customer Renewals Advisor

Customer Solution Specialist - CSC Core

Walsall

5 days ago

Renewals and Retentions Team Manager

Bristol

2 days ago

Customer Renewals Advisor - Part Time

Bristol

16 days ago

Amazing Service

NFU Mutual Incident Manager (Current Employee) - Walsall, West Midlands - 16 June 2023

Love working here as I always learn new things or meet people plus I enjoy working which is usually rare for me also the benifits I gain from here are amazing

Pros

OrangFlex Free lunches and friendly company

Cons

non

Was this review helpful?

fast paced and exciting

Renewals & Rentention (Current Employee) - Bradley Stoke, Gloucestershire - 15 June 2023

if you like somewhere where the pace is fast and things change all the time - people are great to work with and lots of investment has gone into the culture and environment. love it .

Pros

bonus scheme is great

Cons

hard work

Was this review helpful?

The people

HR Manager (Current Employee) - Bescot - 14 June 2023

The management team are so helpful and approachable. It is fast paced but its the people that help you. The hardest part is understanding the culture of the RAC, but once you learn the culture and how each department works then you won't want to leave.

Pros

Flexibility

Cons

None

Was this review helpful?

Great Company

Payroll Manager (Current Employee) - Bescot - 12 June 2023

I started with RAC 6 months ago - yes it it Fast Paced and lots to learn, that said the team is great.I am very proud to be an employee of the RAC and love being part of the orange family.

Pros

Free Breakdown Recovery and success points

Cons

Long Hours, email heavy

Was this review helpful?

Great place to work

Resourcing Advisor (Current Employee) - Walsall - 12 June 2023

A very rewarding yet challenging business. Can be stressful due to the fast paced nature of the business.Excellent facilities in and around the business including free on-site parking, canteen facility and wellbeing areas. A very people orientated business focused on developing and growing internal talent.

Pros

Free parking, Career Progression, on-site canteen, Colleague Wellbeing programme, Annual perks and benefits

Cons

Stressful, fast paced

Was this review helpful?

not fun

Dispatcher (Former Employee) - Walsall - 27 April 2023

managers are very unfair they will leave u on probation for over 6 months they will expect you to work to permanent staff standards even if ur getting paid less a big culture clash, managers do not listen to your ideas neither do they think your opinion matters

Pros

flexible shifts

Cons

unfair treatment

Was this review helpful?

Shambles

Special interventions Customer Manager (Former Employee) - Walsall - 19 April 2023

High Stress work, Customer intentionally left at the side of the road for extended periods. Escalations process ineffective. Staff are thrown in at the deep end with minimal briefs or training.Work systems are EXTREMELY dated and slow, the office at Bescot site is cobbled together from old monitors. Some team leaders are trying their best to handle the chaos and my person team leader was fantastic and caring but the work is soul crushing. I left the job to work elsewhere but was offered to comeback in a different department, I accepted to have a video meeting/interview for the new role but the interviewer did not show up, I was left waiting for 50 minutes before I decided to leave the meeting and withdraw my interest. Several friends I made whilst there have left the job and those who who have tried to stay are now off due to mental distress and strain. AVOID RAC at all costs! Its just not worth it.

Pros

A wage and a coffee machine

Cons

impossible to list them all

Was this review helpful?

Ok, but not great…

Patrol (Current Employee) - Midlands - 18 April 2023

I’ll start with the good things: given a van, given tools, 70% of the job is fairly easy and no commute to work. However the job is massively let down by the pay and the fact that management are totally clueless. The basic pay is the same or maybe even less than working in a garage. In a garage you would have easier shifts, more of a social life and a dry & warm workshop to work in rather than the side of a motorway in the rain, so I’m not sure how the pay is so similar. The bosses seem to think that the fact that we can do overtime some how makes up for the average pay we get? The only way to earn good money is to take on overtime, working weekends, holidays, etc. The office seem to be more reluctant to give it out now because they don’t want to spend the money but are happy to leave members sleeping in their cars overnight and provide poor service all round. My advise would be only take the job as a patrol if you don’t mind having a very limited social life and you might as well join the AA because they pay better…..

Pros

Given van & tools, no commute to work, a large percentage of the jobs you will take on are straight forward.

Cons

Poor basic pay, long & unsociable hours, dangerous job, management are clueless

Was this review helpful?

Good place to work

Customer Service Advisor (Former Employee) - Walsall - 15 April 2023

The managers are very supportive and wants you to learnt every step of the process. The job is not that hard all you have to do is don't take it personal to angry customers.I would recommend working for RAC.

Pros

There is always a support and training for you

Cons

Very stressful job

Was this review helpful?

Falling Behind in Pay, Toxic Culture

Roadside Technician (Current Employee) - Yorkshire - 6 April 2023

Pay has fallen behind industry standard and only way to make good money is to work very long hours. The money if not worth working late nights, weekends, bank holidays and putting yourself in constant danger at the roadside. The culture is toxic with management having favourites and people who’s “faces fit” being treated with extra benefits and given extra opportunities. Little to No progression is available so it’s very hard to build or progress in a career which makes the job feel like a dead end.

Pros

Own Van, no commuting, tools provided

Cons

Very Long hours to actually earn decent money, toxic culture, no progression

Was this review helpful?

Pleasant office environment

HR Administrator (Current Employee) - Bescot - 20 March 2023

Easy, smooth and efficient process throughout the recruitment & onboarding stages. Felt welcomed and supported during first 3 weeks so far. Senior management approachable.