RAC Employee Reviews
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this was the worst place i ever had the pleasure of working at, was promised so much at the interview 1 BIG LIE, high turnover of staff, had a lovely trainer who was there one day and gone the next, even though we are to give good customer service, just one question how in 4 mins, if your calls are for ever going over that time you are bought in front of your manager, and told if you dont speed up we will let you go, as i have said worst place ever avoid, i would rather have Covid then work here.
Pros
good work mate
Cons
everything else
there was a culture of swearing on the floor from management down!, very uncomfortable as it was a contact centre so I was aware that callers can hear back ground noise.
Always looking to promote new ideas and to listen to its people.Tough times at the minute and RAC has been great at making working from home work for people where possible.
Pros
Membership, flex benefits
Cons
Can't think of any at the minute
Every day at the RAC brings new challenges and a fun outlook as the day begins really helps. Some calls can be hard as customers can get understandably irritated when recoveries are taking a little longer than expected. But the training received is excellent and prepares you fully for these types of incidents. In all this is a very rewarding company to work for with great benefits to accompany it.
Pros
Great pay and relaxed work atmosphere.
Cons
Travel during Manchester United matches.
Company are shocking to work for. All etc are out to get each other, managers stalk your social media and the moment you post anything they don’t like they will have you in the office basically asking you to quit your job or stop posting on social media. Absolute joke it doesn’t even need to be about work but yet they still feel the need to control your life.
This job is not for everyone, if you want the opportunity to speak to lots of different people for long hours, resell a 'premium' brand to them and try and earn some commission then good luck to you. However the RAC might have changed a lot since I worked there. I found the goalposts were moved a lot when it came to paying my commission, and you need a lot of physical and mental stamina to do everything required of you.
Pros
Free fruit, canteen with nice food.
Cons
Random shift pattern with poor work/life balance, little on-site parking, poor motivation, 'Us Vs Them' culture across departments.
I've been made to feel so welcome which is difficult when joining any business during COVID. RAC has implemented new measures and adapted itself to work around problems in order to make everyone feel comfortable and confident in their roles.
Pros
WFH and Free Carpark
Cons
Non so far
They treat their staff appallingly. Announce their enormous profits whilst reducing salaries by 20% because they can. They don’t care about their employees. Only their business needs and making as much money as they possibly can at their employees cost. Micro management taken to the extreme. Questions asked if you’re away from your desk for over 5 minutes eg if you need to go to the bathroom. Seldom enough holiday hours available if you need time off.
Pros
Free parking and you get to keep your job if you turn up
Cons
Short breaks, micro management no chance of career progression unless your face fits
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Loyalty means absolutely nothing. Worked for company nearly 20 yrs until they forced me into redeployment. Managers all think there something special. You will never get anywhere unless your a brown nose! Minimal training given and just left to it. No support from management. Very clicky environment, if your face fits u will be ok otherwise not!! Constant pressure from managers, constantly watching every move. Do not even waste your time with this company all you are is a number!
Pros
Pay is good
Cons
Management
If you haven’t worked there for 10 years plus they don’t care about you also racist comments are acceptable as far as management and Hr are concerned.Plenty of evening shifts and hardly any holiday gets approved.
Pros
Lots of people can make some good friends once you filter through the racist ones decent pay
Cons
Racist people shift work fighting for holiday
Where to begin... Abuse from customers always, often due to the ridiculous wait times caused by poor communication between departments. The training was brief for what the computer system was to learn and it showed, those put on the floor with little grasp were quickly picked off and fired within days or weeks. Shift times not consistant. Call time aims not always possible but your to blame.
Pros
Good canteen, free coffee and treats for avoiding call outs
Cons
Good if you have little empathy or care and try to get your call times ridiculously low, managers ignore staff, abuse from customers, contimually changing policies making it difficult to give consistant information to customers, mental health issues
Very poor culture one manager has telescopic pole to hit you with becouse of cv19 thinks that's ok always have overtime due to short staffing.
No support from management OK for customers having long wait times, don't breakdown after 6pm will be waiting from 2 hours to all night had some people waiting over 12 hours
Pros
parking, overtime
Cons
stress form customers and management
It was the worse decision of my career to join the RAC. The role wasn't as advertised/interviewed and struggled with management/role expectations. Only certain management styles allowed and if you didn't fit then you are thought of very negatively.
There was no sense of support or training to develop and consistently doubting myself, so certainly not a good environment for your mental health.
There some really pleasant people working there and I wish anyone luck joining the company but i certainly wouldn't recommend it.
Pros
Salary
Cons
Management, long hours, no clear objectives, lack of development & support
Busy Workplace, Very Welcoming, Work Hard, Keep Yourself To Yourself, A Very Friendly Place To Work, Being Flexible In Your Role Is The Key, Communication Is Important in All Roles,
Pros
Free Parking, Subject To Availability, Get There Early!
Cons
Poor Communication Across The Board
This is a very maternalistic business where employees are not allowed to think for themselves. Very harsh targets and unrealistic expectations along with a very high staff turnover. Training on systems does not fully prepare you for use of live systems and procedures.
Pros
Good pay
Cons
High targets, terrible management
Advancement at RAC is only if your face fits, if you're pals with management. Your skills, contributions and abilities are not taken into account. Just looking across departments you can see areas of the business where incompetency is ignored and even promoted. Where it is discovered a new "unadvertised" role will suddenly be created and the problem shuffled away.
Unrealistic expectations about work/life balance are also a problem, with little support or recognition for out of hours work. It's a 24 hour business but it's clear they don't want to pay for it.
For some roles though the pay is above average, especially in call centre/customer service areas.
Pros
Friendly people, dynamic work environment, good rewards and benefits
Cons
Lack of progression, unrealistic expecations
Sell sell sell my manager was more bothered with battery sales then Customer satisfaction also always under pressure on sales targets. Working out in the rain been wet 12 hours a day to round it up a bad company to work for
Working with slow and old technology, no real leadership. During 6 months I had 1 - one to one meeting with my manager. As soon as COVID 19 occurred I was advised I would be let go as they felt I would not pass my probation - with no warning or guidelines on how I could improve on the factors that brought them to this decision.