Radius Payment Solutions Employee Reviews

Ok job but pay is rubbish and no progression available. Tend to do the same thing day in day out which can get boring quite quickly. Also no parking available

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Great training, bad management and culture.

Outbound Call Agent (Former Employee) - Crewe, Cheshire - 12 November 2023

I left the company a while back, but hated every minute of the place. The company wasn’t bad to work for at first when they were based at the previous offices, but the moment they moved into two new purpose built buildings, targets were raised and they became more ruthless. Targets are ridiculous especially when everyone calls the same companies. The company overcharge customers for fuel; they text customers of their discounted fuel price but in fact charge them more. When I mentioned this to my line managers, their response was “Did you enjoy the lavish Christmas party?”. Avoid the company like the plague for both working and as a potential customer.

Pros

Work life balance.

Cons

Bad management and wage.

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Jobs at Radius Payment Solutions

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Poor

Credit Analyst (Former Employee) - Crewe - 19 October 2023

High attrition rate, no formal training (recently they did start), work life balance isn't really a thing- I have been expected to work on days I had booked off. Career progression can often be slow they normally hire externally rather than train someone up internally. Poor pay. Management if not constantly changing are normally full of individuals who are incapable of doing their job probably because they weren't trained. Disciplinary and grievances are not taken seriously.

Pros

Free breakfast and sanitary products to end period poverty

Cons

Long hours, poor management and poor pay

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Do not work here

N/A (Former Employee) - Crewe, Cheshire - 19 September 2023

Rubbish work environment, no flexibility, no work life balance, rubbish and toxic environment! They overload you with work and refuse to employ new staff because it saves them money, leaving everything to pile on top of the existing staff members!

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It was an experience one that would do not relish repeating

Credit Director (Former Employee) - Crewe - 17 July 2023

What is the best part of working at the company?Lacking people and systems investment. Leadership exhibit traits of misogyny. The owner greeted all the women at the International Women's Days ..."as welcome all you dogs." Spks volumes .What is the most stressful part about working at the company?Leadership, been working longer than 10yrs and lack vision and corporate strategy.What is the work environment and culture like at the company?Good but no working from home or dressed down days...again stuck in the 80'sWhat is a typical day like for you at the company?Team leadership and meetings

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Insights into Radius Payment Solutions

Based on 40 survey responses

What people like

Ability to meet personal goals

Areas for improvement

Sense of belonging
General feeling of work happiness
Clear sense of purpose

Good at first then reality kicks in

Sales Assistant (Former Employee) - Horsforth, West Yorkshire - 17 July 2023

Seems like a good job, decent pay, decent people at first but after working there you realise the whole team nearly are really young and immature. Lots of drama in the office and most managers don’t care about you.

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Great place to work for

Outbound sales adviser and account manager (Current Employee) - Belfast - 15 June 2023

Great place to work for, a lot of support from management. Great work life balance also, good commission if you put the work in. Very supportive also if a personal issue was to ever arise.

Pros

Management

Cons

Pay could be better

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Over promised under delivered, poor people management and poor management

Digital Performance Manager (CRO) (Former Employee) - Crewe - 1 June 2023

What is the best part of working at the company?Job perks were not bad. Subsided food and staff events. What is the most stressful part about working at the company?Unrealistic pressure for KPIs delivery. Overly high demand with no justification What is the work environment and culture like at the company?Clicky culture. For a company that claims to champion diversity there are so many underhanded people in management who don’t care about the needs of the team below them

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Great place to work - shame it was only temporary

Interim Management Accountant (Former Employee) - Crewe - 4 May 2023

I worked here as a temp contractor a few years (pre-pandemic) ago and overall enjoyed my time there - people are great and they had big plans at at the time for growth, so I'm sure anyone joining now will have great opportunity to grow.If I could have stayed I would have but no permanent roles were available back then so I had to move to my next contract - would recommend them to any potential job seekers

Pros

Friendly working environment, nice offices, good perks

Cons

Role was only a temp contract, but otherwise, nothing major, but its a very full on attitude to work, so be prepared to dig in and you'll be well rewarded

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Worst job ever

Employee (Former Employee) - Crewe, Cheshire - 31 March 2023

READ THE REVIEWS!Honestly avoid like the plague 😳 The money is rubbish and if you don’t hit targets or cross sale management are so quick to pick out what you do wrong and be little you about it.Yes you get training but if you struggle management are straight in your case with any little wrong doing.Very boring job and the atmosphere is very cliquish it’s uncomfortable.Glad I’ve left now

Pros

None

Cons

Everything

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No structure

Sales Executive (Former Employee) - Derry, County Londonderry - 28 February 2023

Everyone is outbound calling the same companies so most of your day is spent listening to rude or abusive calls! No structure in place as to who should be targeting what sectors of the market. Management don’t care how the sales are got so long as they are meeting target.

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Awful company

Customer Service (Current Employee) - Crewe, Cheshire - 20 February 2023

The worst company to work for. Constantly looking for things you do wrong to single you out, very micromanaging. A couple of the MD’s are lovely, just a shame about the other managers and Human Resources director / department. Heard bad things before I joined. Should have listened. Actively looking for another job since starting.

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Hard work, but very fulfilling

Administrator (Current Employee) - Belfast, County Antrim - 8 September 2022

Great people to work with and encouraging management team keeping everyone updated and given the right tools for your job.regular company meetings with all the staff on department performances. Company also runs regular get togethers at local restaurants to thank everyone for their continued service and hard work. Recommended

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Official response from Radius Payment Solutions

12 September 2022

Thank you for the lovely review. It's great to hear that you are encouraged by the management team and feel valued as a member of the Radius family. We hope you have a long and happy career with Radius.

Good for progression

Trainee Management Accountant (Current Employee) - Crewe - 1 June 2022

First impression of the company is that there is a lot of younger people and these young people have opportunities to progress through the company and be trained to whatever level they desire. The work culture is friendly. Initial pay is low but I am hoping this will improve in years to come and also in response to the cost of living crisis.

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Official response from Radius Payment Solutions

10 June 2022

Thank you for your review. It's lovely to hear that you can see there is opportunities for progression within Radius. We have annual reviews to review employees pay and this is something that you will be able to discuss with your line manager. We wish you a long and happy career with us here at Radius.

Could be great, but currently far from it.

Credit Manager (Former Employee) - Crewe, Cheshire - 19 May 2022

Pros:- Good work life balance- Opportunities to progress- Very modern building with free gymCons:- Nowhere to park & can’t work from home- Disjointed strategies and approaches to work- Lack of/poor management- Strange, quiet and tense atmosphere around the building- Little to no appreciation of hard working and loyal staff, which drips down from the very top.- Largely uninspiring, mundane work - High staff turnover

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Official response from Radius Payment Solutions

20 May 2022

Thank you for your review. It's great to hear that you felt there was a good work life balance here at Radius. It is disappointing to hear though that you did not find the role inspiring. We hope you managed to speak to your manager about the areas that you felt needed to improve while you were here. We wish you all the best for the future in your new role.

Not a nice place to work

Credit Officer (Former Employee) - Crewe, Cheshire - 3 May 2022

No morale, no flexibility . Not a nice environment … not willing to offer work life balance even after a pandemic! Harsh towards customers charging huge fees

Pros

There is none

Cons

Expect the world from you with little return

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Official response from Radius Payment Solutions

20 May 2022

Thank you for your review. We are sorry to hear that you did not enjoy your time at Radius. We do hope you felt you could discuss your concerns with your manager while you were here. We wish you all the best for the future in your new role.

Great atmosphere and rewarding if you work for it.

N/A (Former Employee) - Crewe - 22 April 2022

good hours and friendly staff. pay can be competitive and if you work hard enough and show the right effort you will be rewarded. training provided if needed and support.

Pros

good work hours

Cons

work load can sometimes be too much

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Official response from Radius Payment Solutions

20 May 2022

Thank you for your review. It's great to hear that you found the staff friendly and the role rewarding. We hope you felt you were able to discuss with your manager in the times where the work got on top of you. We hope you are enjoying your new role and all the best for the future.

Peaks & Troughs

Business Development Manager (Current Employee) - Belfast, County Antrim - 5 April 2022

Great social aspect in the right department, very much a baby company with a big bank account. Lacking a few key processes to run as one well oiled machine and some people are stealing a living whilst others are grafting for half the amount.

Pros

Social aspect and colleague's Not overly pressured environment

Cons

Penny yet to drop but when it does this well be a well oiled machine.

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Official response from Radius Payment Solutions

22 April 2022

Thank you for your review. We're glad that you enjoy working with your colleagues and the social side. If you feel comfortable discussing any changes with your manager that you feel would make a difference then they would be happy to take this on board.

An excellent place to work.

Operations Manager (Current Employee) - Belfast City Centre, County Antrim - 23 March 2022

Radius is a fast changing organisation with lots of opportunities to develop and progress my career. Fantastic office facilities in the best location in Belfast.There's an excellent vid around the office and everyone integrates well within each department. I highly recommend Radius as a great place to work.

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Official response from Radius Payment Solutions

28 March 2022

Thank you for your review. It is so lovely to hear that you are enjoying your time at Radius and we are sure that you will have a long and successful career with us.

Fast paced

Trainee Accountant (Current Employee) - Crewe, Cheshire - 13 March 2022

Fast paced good training advancement opportunities however can be stressful, work from office no flexibility offered favouritism, less work life balance

Pros

Nice office, good training

Cons

Stressful

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Official response from Radius Payment Solutions

28 March 2022

Thank you for your review. It is great to hear that you found the training was a positive experience. We are sorry that at times you feel the role can be stressful. Please make sure to discuss with your manager any areas where you feel support is needed. We wish you a successful career here with us at Radius.

Entry Level

Key Account Manager (Former Employee) - Crewe - 10 March 2022

Basic entry level environment. heavily based on the phone with high importance based on productivity, with this comes pressures to do monotonous work with little to no benefit to your goals. Get in, get the experience you need and look for something else.

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Official response from Radius Payment Solutions

28 March 2022

Thank you for your review, we appreciate your feedback and we hope that you were able to discuss the areas you found pressures in with your manager when you were with us. We wish you all the best for the future.