Resolvecall
Happiness score is 51 out of 100
3.0 out of 5 stars.
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Resolvecall Employee Reviews

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United Kingdom71 reviews

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3.0Work-life balance

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They are the lowest paying in this sector I have found even with the 4% pay rise they have given The only company I have I found don’t pay a car allowance just fuel card with other companies you get you business mileage plus car allowance The contract is totally one sided the targets you are given in some cases are ridiculous the team leaders live giving you support by emailing a group performance chart so everyone can see if your having a bad day they want 105% as a minimum but do expect you to push 110% there is a reason this company is constantly advertising for field staff and it’s not due to growth so if your looking to be paid the lowest in the sector no allowance for your car oh and if your car is off the road for a long period of time they push for you to resign that way they can hold any commission you’ve earned all in all really enjoyed my time there (NOT)
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Official response from Resolvecall

4 April 2022
Thank you for taking the time to leave a review. I am sorry to hear that your employment here at Resolvecall Ltd didn't match your expectations and would like an opportunity to investigate this further. Could you call me on 0141 243 4851 to discuss. Your feedback will help us to continually improve.Thomas LaidlawRecruitment and Training Manager

Great company

Great company to work for and great people. Great opportunities within the company. Worked for a few dca's and resolvecall is by far the best company.
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Insights into Resolvecall

Based on 18 survey responses
Areas for improvement
  • Energising work tasks
  • Support from manager
  • Feeling of personal appreciation

Circus

Managers are jokes, incompetent is a compliment, they only care about collections, favouritism is apparent, no help with difficult situations on calls
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Official response from Resolvecall

4 April 2022
Thank you for taking the time to leave a review. I am sorry to hear that your employment here at Resolvecall Ltd didn't match your expectations and would like an opportunity to investigate this further. Could you call me on 0141 243 4851 to discuss. Your feedback will help us to continually improve.Thomas LaidlawRecruitment and Training Manager

You need to be cold hearted for this job

Very good company to work for if you enjoy driving on the road and having company pay for fuel.jobs varie from 40 jobs to like 60 jobs a day. Some days you could be traveling all over the place, I covered all of leeds and the time provided for jobs can be ridiculous. Head office have never worked on the field and act like they have a solution for everything but know nothing and they can be really annoying to talk too when asking for help.Commission is really good easy to get if you do everything right.

Pros

Own boss

Cons

Long hours loads of damage to car
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A jobs a job

Spent a few months in the role. Training is in-depth with a lot to learn. The people in training and the manager was nice. Bonus was okay but hard work to make extra. Left alone to get on with my day. Was doing about 60 miles a day and fuel is paid but you get nothing for repairs. 4 days a week was good although can be tired at shift end. Not a bad job but moved on due to basic pay.

Pros

People, 4-day week, Outside work

Cons

Long days, Basic Salary
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Toxic environment

An environment led by the stick rather than the carrot. Departments vying for power and managers and staff constantly looking over their shoulders, they would rather get rid of you than support and develop your weaknesses.
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Official response from Resolvecall

28 March 2022
Thank you for taking the time to leave a review. I am sorry to hear that your employment here at Resolvecall Ltd didn't match your expectations and would like an opportunity to investigate this further. Could you call me on 0141 243 4851 to discuss. Your feedback will help us to continually improve.Thomas LaidlawRecruitment and Training Manager

No,

Only there a short time but learnt very quickly that this company wasn't for me. Everything in interview and training went out window soon as you started out on the road. I have many years experience as an enforcement agent and being told by someone that probably never knocked a door to collect debt that I was doing things wrong. No allowance for were and tear on vehicle just a fuel card. Took them almost 3 mths to pay me when I finished.

Pros

No

Cons

Out and about
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Official response from Resolvecall

28 March 2022
Thank you for taking the time to leave a review. I am sorry to hear that your employment here at Resolvecall Ltd didn't match your expectations and would like an opportunity to investigate this further. Could you call me on 0141 243 4851 to discuss. Your feedback will help us to continually improve.Thomas LaidlawRecruitment and Training Manager

Very poor company to work for stay away

I worked at this company for2.5 yrs you will drive 50000 plus miles a Yr which will wreck your car as you can be sent anywear farmland off road etc if you break down no body cares if your in a dangerous position nobody cares impossible to hit targets so money barely above minimum wage does not cover wear and tear of car not a viable job bad management there just care about them self's the money they make on some contracts is astronomical could be in the thousands for one call your luck if you get a couple of pounds per job
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Official response from Resolvecall

16 March 2022
Thank you for taking the time to leave a review. I am sorry to hear that your employment here at Resolvecall Ltd didn't match your expectations and would like an opportunity to investigate this further. Could you call me on 0141 243 4851 to discuss. Your feedback will help us to continually improve.Thomas LaidlawRecruitment and Training Manager

Work-life balance ok, the rest: Tragic

I have just finished short of 2 years with Resolvecall. The role itself is decent and the hours are ok, the company sadly is not and the money is laughable.The commission structure has been changed so that whether you are good at what you do or not; you’ll be earning pennies. Your living wage is solely down to luck.I am now fully aware that they are not employing people on their attributes or merit but rather their vehicle. You only have to look at the turn over of staff and (apologies but) the state of the majority of their agents- zero pride in appearance or their work.What the job has become is a joke. You are encouraged to post letters, not to engage and resolve ..but should you choose to do so- the outcomes (resulting in bonuses) are against you anyway- for example, if speaking with a third party on a mortgage visit- this is deemed an automatic unsuccessful outcome.These scenarios go on and on and what they do is dilute your positive/ successful outcomes thus lowering your wage which is already so much lower than any competitor.You are mileage to Resolvecall- a company donkey (all of this without even mentioning that you get no car allowance just a fuel card to cover their business miles).I was lucky enough to become great friends with other agents as well as an audit & training officer- all of whom have since left as well. The treatment they suffered was even worse than my own.Unless you are already very well off and you have a decent vehicle that you do not care about, do not bother.

Pros

Four day week.

Cons

Everything else.
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Official response from Resolvecall

5 January 2022
Thank you for taking the time to leave a review. I am sorry to hear that your employment here at Resolvecall Ltd didn't match your expectations and would like an opportunity to investigate this further. Could you call me on 0141 243 4851 to discuss. Your feedback will help us to continually improve.Thomas LaidlawRecruitment and Training Manager

People are nice

Wouldn’t recommend, things change and if something is wrong, always seems to the telephone teams fault, this department seems to take the blame. Make me think twice about working with this type of company again.

Cons

Working 6 days out of 7 every other week
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Official response from Resolvecall

5 January 2022
Thank you for taking the time to leave a review. I am sorry to hear that your employment here at Resolvecall Ltd didn't match your expectations and would like an opportunity to investigate this further. Your feedback will help us to continually improve. Could you call me on 0141 243 4851 to discuss.Thomas LaidlawRecruitment and Training Manager

Average work but working with Good people

The job itself can be very stressful but the people at Resolvecall can make it enjoyable. Enjoyed working with them all throughout my 3.5 years there.

Pros

Relationship with team, Relationship with other departments, ability to further develop your own skills/test them

Cons

constant large workloads can be stressful when you are the only one available to process them, small team handling large workloads, progression within the company isn't really there, sometimes carrying out duties that aren't exactly "IT Duties", target deadlines can be sudden and unrealistic
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Good workplace, solid progression and career options

Currently work on the telephone team, good place to work, everyone really friendly and always happy to chip in with any knowledge gaps and advice. Can be hectic at times when there's a rush of calls but every workplace is. Salaries are average for the industry at best
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Definitely Avoid

Management is alright and that's about it for pro's using your own car which even if you park down the road some people still watched me and commented when I got into my car, not everyone but the majority of people are abusive but then again part and parcel of the job, targets start off okay but have fun trying to cram 30 jobs a day in but have to drive hours to get to your first job sometimes, I can't recommend working here, the salary is not worth it especially for what you are subjected too. Glad I left.

Pros

None

Cons

What I explained.
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Debt Collections

Visiting customers in there own home regarding mounting arrears, plus actioning court warrants. You would need to complete at least 20 visits per day. Hardest part of the job is actioning court warrant and disconnections.

Pros

Freedom to work on your own

Cons

Long hours alot of travelling
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Doorstep debt collection

Worked here for several months , not the worst company but far from the best in this field. Salary very basic with the promise of bonus to top it up which is needed as starting salary around 19 k. To achieve this you need to be hitting targets which at times I felt unrealistic and unachievable if you worked a ten hour day which quite often you where encouraged to. Management seemed a bit up their own backside , not all of them to be fair. Overall glad I left I wouldn’t go back.

Pros

No weekend work

Cons

Unrealistic targets.
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Very Welcoming and left to get on with it

Recently joined Resolvecall after my last credit management company who I was with for 14 years collapsed. I instantly felt very welcome at Resolvecall. I was supported through training and out on the job the first few weeks. Once I was confident you are pretty much left to it which I prefer. There is contact with your manager when you need it but I like being left to get on with my day! Really enjoying my time here so far and looking forward to the future.

Pros

Left to get on with it. Achievable targets. Great support network
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Productive yet fun.

Very good place to work, management all approachable and helpful. Targets more than achievable. Customers can be difficult but the training sets you up for that. Salary is decent and potential for bonus and wage increase after a certain amount of time.

Pros

Good management.

Cons

Difficult customers.
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Been here 18 months and Resolvecall have been great!

I have been with the company for 18 months and they have been fantastic support in what has been a challenging year personally. Management have been so approachable and have gone out their way to ensure that my different health needs have been met. Not only have they been a great support but i have been given opportunities to try different types of work and been given some additional responsibilities. this has been the best contact centre i have worked in so far with all of the different incentives and games going to to keep everyone going and motivated!

Pros

faxable, friendly
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Fast paced but a fun, good place of work

I enjoy coming to work here, and even though I have worked in IT for 20 years I still learn something most days. The job can be fast paced in IT, but it is also a great place to work. The team I work with are great, and our managers are always keen to get everybody involved and learn more skills and update current ones.

Pros

Good salaries, good team and great work ethics

Cons

Can be fast paced and not to everyone's tastes
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Fun, good management, lots of business and work to keep me occupied

A year and a half into employment here as a Field Agent. Training was great and was given lots of attention and follow up training over the course of my probation.Management are great, always lots of games and incentives to keep us entertained.Mainly left to my own devices to manage my own workload which is great as i hate being micro managed.Really enjoy working on my own and being focused on my targets so i can make more commission on visits

Pros

Good commission and bonus, fuel card covering all fuel

Cons

Lower basic wage but commsion amd bonus always bumps up my pay significantly.
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Friendly enjoyable working environment

There is a great sense of collaborative working at Resolvecall. Everyone goes out of their way to help if you have a question or need help. I have a great support network and have had a great experience from recruitment, training and ongoing support. I have learned a lot about the industry and enjoy the challenge of helping customers.

Pros

Great Incentives, Collaborative fun working environment
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Overall rating

Based on 76 reviews

Ratings by category

3.0 out of 5 stars for Work/Life Balance
2.9 out of 5 stars for Salary/Benefits
2.8 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.0 out of 5 stars for Culture

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