Resolvecall Employee Reviews
United Kingdom45 reviews
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Management is very unskilled, claim to be looking after you when at work but the amount of times you’re on hold to speak to them is unbelievable which then effects your target for the day. If you enjoy telling people they owe money and need to pay during a global pandemic which has caused millions of deaths... oh and losing £300 in the first week which they don’t give back and no time for a lunch break and going for a wee in a bottle as you don’t have time to pull over. This is the job for you.
Poor management and pay
Horrible company to work for, comission is unachievable, management are terrible and if your car breaks down they dock your wages and expect you to have a second car to use immediately. Over 100 miles a day driving. If you value your vehicle and your dignity look elsewhere. They expect you to work between 8am-8pm monday to saturday, so expect to be knocking door late at night and on saturdays.
At field work
Management, comission, working late/ weekends
Everything sounded really promising, the training was quite good although didn't totally prepare me for all aspects of the job. 1st few days in the field were ok, but then they start wanting more and more calls out of you and they hound you to get them done. Often the calls are an hour away from home and plenty of driving in between. They don't pay overtime and expect you to work longer hours free in order to get the calls in. We had 5 people on our training week, there is only one still with the company and he isn't happy. Not a good staff retention rate, I wonder why that is?The good side is they do train you and it will set you up to get a job with another company with more reasonable expectations.
Totally unreasonable call expectations.
Nice enough place to work. Was a field agent and at first found it tricky and confusing as the training is a week of slide shows at head office, but out on field it got easier as time went by. Management seemed friendly and helpful when needed assistance, but hardest part of the job is trying to find a property with a house name in the middle of the countryside. It is pretty relaxed with working but just make sure your work is completed before hometime..
Friendly management, great colleagues, sense of adventure
Quality of training..
Worked here for around 6 months, the pay is okay but what drew me in were the bonuses. It is fairly worked out however the amount of work given to individuals is not even, meaning when you do 40+ jobs and get a £200 bonus and a colleague does 25 jobs and get a £600 which seems unfair. Some managers are lovely and caring whilst others only care about numbers
Stress, unfair bonus/workload, unachievable targets
training doesnt tell you half of what goes on in the field. doesnt explain that the bonuses or the commission is pretty much out of reach unless you do double the hours of work, which then means worked out hourly you would be worse off than minimum wage. the amount of mileage put on the car out weighs any money saved. targets are unrealistic and again unless you are willing to work most hours of the day while only being paid your normal day hours you will not hit any commission
As per my summary I worked here for a year and a bit and left due to illness. The managers here in my own opinion will help with what ever you ask of them, the targets are tough but when met bonuses were good A downside is the use and wear and tear to our own car which is something I tolerated as I enjoyed the job there is lots of travel depending where you are it’s a good job with decent hours
Really worst company I ever experienced, if I could give a rating below 1 I would. if your car broken down they expect you to fix it the same day they dont provide you any type of cover for your car just expect you to be on the road the next day, also the commission is the worst you hardly earn anything not worth your time and effort
The fact there is so many 1 star reviews should be enough for you to keep searching. Lots of DCA companies will employ just about anyone. Avoid this one. The set up on your commissions is rigged so you have to do lots of overtime to achieve the basic. There are jobs you have to do as they have contracts for them to fulfil that take up loads of time and you don't get comission on.
Use your own car, for not much more than minimum wage. Pay for own business insurance, tax, MOT, and no money for wear and tear, travelling up to 1000 miles a week. Car breaks down, no wages, you pay for repair and classed as sickness. Do not even think about joining this company. Face 2 face provide company car and better commission!!
Cover wide area could do with a higher wages managers are helpfull no two days are the same if I need a shift change no problem as long as you give some notice
Some perks from perkbox and in house company bonus schemes
Wear and tear on car doing high mileage
Awful company to work for. I have 10 years in the field for many big companies. This is by far the worst. Management is terrible. Attitude is horrific. Staff vote with feet - hence why there staff turnover is so high. If you value yourself, car & money, go and work somewhere else as this place will ruin you. Bonus is not achieveable maybe £50 a month tops. IT'S ALL A CON. Ask around in the industry about the stephenson family before working here.
Management, long hours. 7 hours driving per day, no breaks. Poor money