Resolvecall
2.6 out of 5 stars.
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Resolvecall Pay & benefits reviews

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Worked here for around 6 months, the pay is okay but what drew me in were the bonuses. It is fairly worked out however the amount of work given to individuals is not even, meaning when you do 40+ jobs and get a ÂŁ200 bonus and a colleague does 25 jobs and get a ÂŁ600 which seems unfair. Some managers are lovely and caring whilst others only care about numbers
Pros
Fuel card.
Cons
Stress, unfair bonus/workload, unachievable targets
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It’s OK in honesty but the pay does not reflect fairly on the work you do. Example: you will ate d a property where the utilities bill is in arrears. You attend the property and introduce yourself and the reason you are attending the property. Chances are you will then be threatened, spat at, pushed and all this with no backup other than a phone call to Glasgow. You may call the police for assistance, be warned the police will not attend so you are basically on your own. Your pay is basic rate, just above the national wave but you can earn commission but that could be deducted if you fail your basics. Management are amenable but you will not change their mind. You will use your own car, they pay the fuel that it. You’ll pay business insurance, tyres, service etc and trust me you will do a lot of miles. Your car may also be attached by those you visit that take offence at you being there. It is work but it is a lot of work and it is not the best pay.
Pros
I can think of none
Cons
Car mileage, car cost, threats to you and poor pay.
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Everything sounded really promising, the training was quite good although didn't totally prepare me for all aspects of the job. 1st few days in the field were ok, but then they start wanting more and more calls out of you and they hound you to get them done. Often the calls are an hour away from home and plenty of driving in between. They don't pay overtime and expect you to work longer hours free in order to get the calls in. We had 5 people on our training week, there is only one still with the company and he isn't happy. Not a good staff retention rate, I wonder why that is?The good side is they do train you and it will set you up to get a job with another company with more reasonable expectations.
Pros
Good Training
Cons
Totally unreasonable call expectations.
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training doesnt tell you half of what goes on in the field. doesnt explain that the bonuses or the commission is pretty much out of reach unless you do double the hours of work, which then means worked out hourly you would be worse off than minimum wage. the amount of mileage put on the car out weighs any money saved. targets are unrealistic and again unless you are willing to work most hours of the day while only being paid your normal day hours you will not hit any commission
Pros
no pros
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As per my summary I worked here for a year and a bit and left due to illness. The managers here in my own opinion will help with what ever you ask of them, the targets are tough but when met bonuses were good A downside is the use and wear and tear to our own car which is something I tolerated as I enjoyed the job there is lots of travel depending where you are it’s a good job with decent hours
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Really worst company I ever experienced, if I could give a rating below 1 I would. if your car broken down they expect you to fix it the same day they dont provide you any type of cover for your car just expect you to be on the road the next day, also the commission is the worst you hardly earn anything not worth your time and effort
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consistently move goal posts for bonuses 34k in miles on the car in a year remove your bonus if you want top bonus you’ll be working 12 hour days not bothered about positive outcomes
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Lot of cons Really takes it out on the car. Had a car accident while working and all they cared about was if I was going to be working straight away.
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Worked here for 2 months. Racked up nearly 5000 miles on my car. Some manager are ok where others clearly need better staff training. Pay isn't great.
Pros
Nothing
Cons
Everything
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Use your own car, for not much more than minimum wage. Pay for own business insurance, tax, MOT, and no money for wear and tear, travelling up to 1000 miles a week. Car breaks down, no wages, you pay for repair and classed as sickness. Do not even think about joining this company. Face 2 face provide company car and better commission!!
Pros
none
Cons
everything
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Cover wide area could do with a higher wages managers are helpfull no two days are the same if I need a shift change no problem as long as you give some notice
Pros
Some perks from perkbox and in house company bonus schemes
Cons
Wear and tear on car doing high mileage
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Great place to work. Good environment, management, hours, pay, breaks, friendly staff, flexible when needed, overtime available, constant feedback and good atmosphere.
Pros
Perkbox and overtime available
Cons
Saturday work included
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1 star
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1 star
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If you are a good divoted worker whom can self motivate, with strong customer facing skills and don’t buckle under presser this is a good job for you, just make sure you can afford to put away money a month for the upkeep of your car, because if you don’t have a car you can’t work.
Pros
Achievable bonuses
Cons
Use own car for a lot of miles
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1 star
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1 star
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1 star
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The job is mainly driving from property to property completing visits with customers who get reconnected to a call centre. Targets and commission are based on the number of jobs, the success and the quality. The company was very supportive of me, they were flexible and the team leaders were really helpful, I couldn't of asked for more. The training was good but I learnt a lot from the trainers who joined me on the job. You need to enjoy travelling and working on your own to enjoy this job. The salary is okay but it is boosted by commission which can be earned. The most difficult thing for me was the traffic in London.
Pros
Team Leaders, Commission
Cons
Communication
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1 star
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Nice management Good hours to work Commission is easy to make. fuel card always nice to have. receive your stationary on time. understanding company to employees
Pros
Commision
Cons
Alot Visits in a day
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