Response Employee Reviews
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It wasn’t to bad I started by just cleaning and making teas then got involved in working on cars and vans and I liked it a lot but it was basic things like topping oil and washer fluid but slowly started to take part in the mechanical side ( taking parts off and replacing them with new ones)
good place to work as an advisor and as a floor walker but they dont promotemany managers to permanent roles usually leave you seconded for a year or two then your back doing what is was you were doing before being a manger
well paid compared to other call centres
poor progression for managers to permanent roles
I used to work here and after 15 years of working for support organisations I can confirm that this place is horrible. They are a mental health organisation yet don’t seem to care one little bit about the mental health of the people who work for them.
From the moment you logged in until you left there was barely any time to catch your breath, especially if you were good at your job. Management were on your case if you took too long on a call or you went to the toilet.
You will meet a variety of people
Poor pay for a lot of work
I don't have a typical day I work directly with the CEO on a variety of projects that are new along with other internal initiatives. My day may involve meetings with commissioners and other senior staff in the NHS, facilitating project board meetings for the organisation for ongoing projects. I also line manage several people. I spend a lot of time developing systems and processes particularly for new projects.I may also find myself scoping new business for the CEO , writing tender applications , meeting with trust and foundations who we have applied to for funding.
I struggled here as i was faced with some of the sickest people on the planet. The trouble i had was reconciling myself with the fact i could only make these people as comfortable as possible and that changing them and making them better is rarely possible
This was a coaching role, with one to one coaching with advisors off the back of calls, scheduled coaching time off with groups of advisors and up-skill groups of advisors. So a good knowledge base of the service was required and New briefs from the Client were also rolled out by the Customer Excellence team ensuring that the entire department was covered excellent time management skills were developed.
I've been unemployed for qhire a while. I really want a job asap. I love working and meeting new people. I'm very assiduous and conscientious person who strive to do the best. I love challenges and working under pressure
It's a contact centre, and there isn't really a whole lot to say beyond that if you have ever worked in one before. The people were amazing, the job was okay, and the management support to do your job left a lot to be desired. The only thing that seems different about Response (or Kura as they became known later) is there seemed to be an earnest desire from the management to do right by employees, customers, and clients even if they failed at it.
Great Colleagues, Location is brilliant
Lack of support from Managment
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