Restaurant Associates Employee Reviews
United Kingdom24 reviews
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Really bad experience working for this company, They treat you like dirt I found out The hard way I was discriminated against because of the colour of my skin was bullied and abused underpaid To the point where I had a nervous breakdown, cry like a baby in the corner of the kitchen .Not good for your mental health
I worked in a High Profile contract in the heart of Manchester. my time with RA was fulfilling and also exciting. developing a fine dining menu and service for clients and ensuring food produced was to a very high standard. I found RA to be both supportive and also open to ideas given whilst working on the contrast. As an established manager i did not find any difficulties working for RA, i enjoyed forming a tram and building strong relationships with the clients on site.
A great place to work with great management structure in place. A day at work was never the same with a wide variety of actions in place. I learned a great deal at Restaurant associates from a leader point of view, new processes and about myself. Due to the size of Restaurant Associates?compass it showed me certain buying power larger companies have. Most enjoyable part of the job was working with clients that understand the catering industry. So often we are an afterthought but here this was not the case. Hardest part of the job was getting answers from Compass. Some of the processes are so long winded it would take a long time for anything to get done/be approved.
My responsibilities include leading, motivating, developing and directing the team to maximise efficiency in customer service. Creating an environment where constant improvement is actively encouraged and recognised. Ensuring all staff are trained to deliver a customer focused service. Ensuring all staff are performance managed to quality set objectives. Completing weekly stock takes and payroll. Overseeing the ordering of all food and consumables. Ensuring all health and Safety and Food and safety legislation is adhered to. Completing Staff Rosters. Completing monthly reports and providing regular updates to the client.
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Serve customers and actively promote catering sales Assist in the delivery of hospitality across the site, including set up, stewarding and break down. Respond to complaints; listen to feedback from our visitors and it is use their comments to positively influence and develop the organisation
Considered by some to be the best and biggest contract caterers in UK and Ireland. I beg to differ as the products they want us to sell are of lesser quality than other contract catering companies.
Free bottle of water every day
Pressured working environment
Working in the British Airways Excutive Lounge is a nice place to work in with a variety of things to do. Replenishing stock, clearing tables and keeping a good standard of cleanliness. Management and staff very friendly.
Free food and beverages
This was my first job in the UK, and has helped to develop my English as well as my customer service skills. The most enjoyable part of my job is meeting new people. The hardest would be the fact that I am mainly indoors and I miss driving.
Sometimes working late at night
Generally, everyday was a good day at work.I had many positive experiences and leart a lot about costumer service and also taught.In my opinion, there was one too many managers and sometimes, once in a blue moon, I got confused about some issues.most of my collegues were positive, good workers and good company; I made lots of friends. The hardest part of the job was when it was not very busy, time drags and there was only so much cleaning to do.The best part was the interaction with the costumers,the conversation and the laughs.
finishing always before 5p.m. and not working weekends.
Paper work, formalities and draconian rules.