RICS Employee Reviews
United Kingdom8 reviews
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From working as a customer serviced advisor taking inbound telephone calls from members of the RICS and also members of the public, assisting them with their query’s and supporting them to my best ability. Tasks I would undertake on a daily basis: -Answering inbound telephone calls -Responding to emails from customers -Providing invoice/receipts to customers -Taking payment for the members subscription -Updating details on the customer’s account
Daily tasks involved call handling inbound and out bound calls, dealing with customer inquiries. Calling logging and meeting individual and team targets. Achieving KPI's for phone activity. I was able to learn a great deal from this role. Skills ranged from learning how to deal with a number of queries at once due to busy and demanding working environment. Also learnt how to prioritise my workload which has been a very useful tool. Working in a team of 25 colleagues was a real enjoyable experience as I had opportunities to work with large groups of people or individually. The hardest part of the job was dealing with my first irate customer. This was an experience that through me at first however, with the support of my colleagues and team leader this was dealt with and resolved as per company guidelines. The most enjoyable part of the job would be the fact that I could deal with irate customers all day as I developed a personal understanding of how to express empathy and control the situation - this was a rather rewarding and proud achievement.
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