Happiness score is 55 out of 100
3.2 out of 5 stars.
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RITUALS COSMETICS Careers and Employment

Work happiness

Scores based on about 24 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel that they are paid fairly for their work?
Do people feel they often learn something at work?

About the company

  • CEO
    Raymond Cloosterman
    approve of Raymond Cloosterman's performance
  • Founded
  • Company size
    5,001 to 10,000
  • Revenue
    £730m to £4bn (GBP)
  • Industry
    Retail & Wholesale
  • Headquarters
    Keizersgracht 683 1017 D...
  • Link
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6 jobs

Rating overview

Rating is calculated based on 405 reviews and is evolving.



Customer Service Assistant (Temporary) in Norwich
on 26 October 2022
Most of the team were lovely, however if looking for a part time job it is quite demanding. I felt incredibly uncomfortable in the uniform as I believe there is a fine line between cultural appreciation and cultural appropriation. Despite the brand profiting off of various Asian cultures it took years before they finally included models from the backgrounds they were profiting off of. Some of the specifications/rules in regards to product layout are ridiculous and very specific to the point it seems nonsensical. The pay is fair, but you will be crucified for standing around even if there is nothing to do/no customers in store. You have to make jobs for yourself, which I have always found to be silly - you have to LOOK busy all the time which can get exhausting fast.Management was great and offers support where needed - though the person who came to train us for the first 2 weeks was absolutely awful, I have never met someone so rude and condescending - if you asked a question you would be met with a huff, an eyeroll, and a snarky comment to make you feel incompetent.For a sales job its definitely one of the nicer ones, but still very demanding nonetheless.I had some amazing colleagues which made the experience worthwhile.
Manager in England
on 2 November 2022
A mess!
- No real training provided just thrown into the deep end and expected to teach yourself. Some things such as systems and policies you cannot teach yourself. I suggest an on boarding process, to which new employees are not shipped across the country to another store to be trained by another employee/s who is overwhelmed/stressed & not educated to train a new starter. To which your just on the shop floor serving guessing what’s what and an occasional computer video, engaging…. - no organisation from HR/Payroll etc etc, leaving disorganised stores due to lack of communication and structure- absolutely overworked and underpaid. The hours you have to put in, in order to try and achieve the never ending tasks&targets (or rectify the errors from payroll/HR) means you work 50-60 hour weeks.- Very short contract with lack of depth, leaving many questions. No real addition perks just the Government minimum legal requirements- The products however are great and that is what first got me hooked (shame it’s only 30% employee discount, just 10% extra than student discount). However I have a different view on the brand now from working with the company. The brand ethos, values & basically what it promotes to the customer is not reflected in the day to day life of working for Rituals.
Manager in United Kingdom
on 28 June 2022
The idea is good…Operations could be better
I really love the idea of the business and the concept. The company in the UK unfortunately is a shambles at the moment with head office putting *plasters* over things to seem better than they are. The UK business needs to promote the values it originates. Great perks, but when you can’t get the basics right this is devalued and worthless. Employ people in senior roles who have an idea what they are doing and put confidence back in front line managers, at the moment we have non..
Sales Advisor in Nottingham
on 27 June 2022
Fun company but bad management
Manager only cares about reaching targets because they get about £500+ bonus to their pay whereas sales advisor, the ones who are on the shopfloor making the sales & customer connections only get extra £50. Management do not care about transferring to closer store to home for summer, they’ll fail your probation because it’s easier for them. The team itself is a fun environment, just management is very selfish by giving overtime without asking, approving holiday for others on one week notice but others require a month notice. Yapping in your ear radio to do certain tasks with customers while they are in the back office sitting or just standing behind tills. Every month there is training and you are gifted free products. 30% staff discount. Not much when students get 20%.
Sales Advisor (Part-Time) in Belfast
on 24 June 2022
Extremely supportive workplace
Extremely fun, rewarding and supportive. The management are very encouraging, they always make sure you’re supported, with as much advice as possible

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Questions and answers

People have asked 26 questions about working at RITUALS COSMETICS. See the answers, explore popular topics and discover unique insights from RITUALS COSMETICS employees.

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Interview insights

Insights from 70 Indeed users who have interviewed with RITUALS COSMETICS within the last 5 years.

Favourable experience
Interview is average
Process takes about a day or two

Interview questions

Tell me about a time you had to be organised. In situations that frustrate you, how have you dealt with them? How will you ensure that customer service is best class service?

Shared on 7 October 2022

Common questions about RITUALS COSMETICS


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