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3.6 out of 5 stars.
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River Island Employee Reviews

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United Kingdom1,754 reviews

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3.5Work-life balance

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Fun but good for flexible hours

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The team made it fun. The day went quickly when you were on tills and helping customers. Some sections were more boring and have to be good at standing for hours. Could do 4 hour shifts so good if you’re at uni or have a family. Really high levels of absence so could be hard work especially on weekends. Good opportunities for overtime if you wanted it though A lot of weekend work and hours over Xmas holidays
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Best job I’ve had!

I really love working at RI, the staff are so friendly. You do get the occasional difficult customer but that comes with the job sadly. Overall I’m proud to be apart of RI and hopefully there’s many years to come of my employment with them.


Uniform Alowance


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Insights into River Island

Based on 362 survey responses
What people like
  • Ability to meet personal goals
  • Inclusive work environment
  • Feeling of personal appreciation
Areas for improvement
  • Sense of belonging
  • General feeling of work happiness
  • Energising work tasks

Good uniform perks and discount

It was ok,Good uniform perks and discount, only issue was being paid, wiyh money missing every month for 4 years. Some rude managers that felt they were above you
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Typical profit oriented cooperation, I’m not recommended.

What is the best part of working at the company?Just don’t work for then. Only profit it is matter What is the most stressful part about working at the company?Ridiculous hours to work. They think it is nothing more important like the profit What is the work environment and culture like at the company?The menagerie all the time change as they not pay enough money. They all the time employ new staff, rather pay well to own contracted What is a typical day like for you at the company?Boring, nothing new. Everyday the same
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Unfriendly atmosphere

Management were quite rude and unfriendly. The job requires a lot of heavy lifting etc if you are working on deliveries. There was not sufficient time to complete deliveries, or sufficient training for the role. The staff discount is great however I wasn’t given access.


Being able to pick uniform.


Rude management.
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Fun at times but some favouritism

Met some good people here.Quiet on days so a bit boring then super busy when left in the fitting room by myself whilst a sale is on.Some cliques formed with supervisors/managers
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like it a lot its good and theres lots of perks like good pay, staff discount, and uniform allowance. Everyone gets along and the work load isnt too stressful
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Ok place to work

Busy and fast paced. Team all supported each other. Was very ‘clicky’ and some people got away with doing less than others Shifts could change with no notice which was frustrating




Long hours
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Produtive, supportive and fun place to work with

This company is probably one the best companies I have ever worked with as I realised after leaving. I had been very fortunate enough to have worked with the best teams and best mentors I could have asked for in my life. Sadly I had to leave as I felt disatisfied with what I was doing due to personal reasons. I was going through a lot of things and I couldn’t deal with the pressures of the job and how you get treated by costumers and because of that fact it just didn’t seem worth it for me to be working there. Managers there definitely deserve to be paid more to what they have to deal with daily.However, I don’t ever regret working here as it had taught me a lot throught out the years which had been very beneficial to me.


Good Team, Great Benefits, Good Mentors


Pressure, Customers disrespect you
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Not a nice environment

Everyone who works there is rude and think they are better than everybody else. They act stuck up and expect you to work all the time. All you do all day is stand around with nothing to do if you are a sales advisor. The managers tell you to tidy the floor and that’s all there is for you to do, if there is something out of place then it takes thirty seconds to put back. But if they see you stood with nothing to do they have a go at you as if it is your fault. If you do one little thing wrong, they are rude about it even if it’s not your fault.


Decent pay


Everyone is rude
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Ok place to work.

Good place to work with good staff although the hours at christmas are difficult when you are expected to be in each day and finishing at 11/12pm and back in the next day at 7/8. Other than that good place to work and they do give great discount to staff and also uniform allowance which is always helpful.
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Productive work place

The work place was very productive and easy going unless you’re doing deliveries. It does have elements of being too strict and that is down to the management at hand.
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Working here for almost 1 year now and they become your family great people job is fast paced and there is never a dull moment. Management are very helpful always coming and going with eveyone to suit everyone’s needs , basic minimum wage however tons of overtime which makes up for that
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Care about their staff

River Island is a great company to work for and they really care about their staff providing money for food in the lunch cupboards etc. Great pay too!
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Supportive managers and really helped me develop as a person too. I would recommend. It was fun learning things from managers. But they didn’t give me a reference which was weird. So it was hard for me to work at my new job because of this.


Good management
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not bad

It was a good learning experience but very limited room for growth. I would recommend graduates looking for experience in hopes to get a more permanent and stable job.
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Toxic atmosphere

Staff spend their time talking about each other, no help from higher up, nobody cares when it affects your mental health. Don’t apply to work in such a toxic atmosphere
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Nice environment, lovely staff. Good benefits: 40 percent discount and a clothing allowance every three months. Can be fast paced when the store is busy.
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Great employees, shocking management

Worked for 2 and a half years. All employees are lovely and incredibly hardworking, and the benefits of receiving uniform are decent too. However, I would not recommend working here due to the cliquey nature and overall poor quality of management. Non management will be expected to do a lot of the work that management can't be bothered doing. In short, they're shocking, subpar and in serious need of an overhaul.


Uniform benefits


Awful management
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Okay for weekend work

Okay for work while at school but for full time work it isn’t contracted and no support from managers also if you need a reference the manager will not help you
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fair hours + pay

fun and friendly colleagues and managers. suitable and set hours per week so you don’t need to wait for a schedule to be released. fair pay for over 18’s. unsure about under 18’s
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Overall rating

Based on 1,947 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.2 out of 5 stars for Management
3.4 out of 5 stars for Culture

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