River Island
Happiness score is 58 out of 100
3.6 out of 5 stars.
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River Island Pay & benefits reviews

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3.6Work-life balance
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Hard work

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The culture of River Island is supposed to be very family oriented, but the amount of work expected of you and the long hours do not reflect that! Very little reward or recognition for what you do.

Pros

Staff uniform.

Cons

Long hours, salary.
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Great workplace

The company are great to work for. They care about you as a person and you don’t just feel like an object they control.Amazing benefits including a good discount on their product as well as store incentives.

Pros

High discounts

Cons

None
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Very long and tiring

Recommend working here if you are a student, maybe 16+ and just want something to do. Can be very tiring especially if your standing at the front 4hrs+. Sometimes the managers forget about you and your stuck doing the same thing for hours which is exhausting and quite boring.

Pros

Free clothes

Cons

Standing for long hours doing the same job
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A lovely company but will depend on store

For the most part I do look back at RI with fond memories, however my particular store had a high level of management turnover which impacted drastically. There were definitely favourites, this has changed now from what I have heard however when I worked there it had a culture of management letting certain people get away with everything and others with nothing which can really impact on morale. Sometimes it felt like floor staff were punished for the high stress piled onto management. Looking more positively, there were plenty of overtime opportunities and progression could be achieved with hard work. The brief at the start of each shift was a fabulous idea, however I would have liked more one-to-one's as sometimes staff could be criticised in front of other members of staff or customers on the shop floor which is unprofessional. Rewards wise, there was 'Employee of the Month' and encouragement to praise fellow staff for hard work however this was not always completed due to the levels of managerial staff turnover mentioned above. I myself had wonderful thorough training, however by the time temps were taken on this had changed and I found they were on the tills with no training and it was left up to Sales Assistants to help them. This then led to resentment from certain staff and a bad atmosphere. The way they were treated by management and fellow staff was appalling at times. The pay was great, and although it could be sometimes dull during the week as this was a quiet store, you could usually keep yourself busy. Could be rude customers as with any job; RI has a very - 
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Good place to work

River Island is a great company to work for if you have good management. Salary is not too bad and great perks. They have a big turn over of employee’s.Discount for clothes.

Pros

Discount

Cons

Management
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Floor Manager - Poor Work/Life Balance, Good Benefits, Low Salaries

Although I enjoyed most aspects of my role, the constant stress and pressure of trying to turn around a failing store with no support or empathy from higher management (area managers and higher) became too much very quickly. Salary was very poor compared to monthly earnings of full time sales advisors and supervisors (on average £50 a month difference between floor manager and full time cashiers). A lot stores in desperate need of refits but for some reason the goal was to open as many as 4 stores in 1 city rather than focusing on improving existing stores. Head office and CEO almost oblivious to issues in store and did nothing to motivate staff. 50% discount and regular uniform allowance was a great benefit but not worth the stress this role caused. Holidays were difficult to plan in due to high amount of staff and very little option to choose from, especially when it came to sales and Christmas time. No time spent at home during the Christmas period and almost no thanks for it. Overall a huge drain on your personal life. The money is absolutely not worth the stress and doesn’t match up with the role expectations.

Pros

Discount, Uniform Allowance, Great Colleagues

Cons

Salary, Constantly Changing Expectations, Oblivious Higher Management
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Great company but not environment

Some of the people who work there are nice and great people, team normally consisted of young people so was easily to get along with them. However management wasn't very good, lack of support to some employees and was always chatting at the of front store to the other management. Would often leave the some of the younger employees to do most of the work even with a low pay grade.

Pros

nice people

Cons

low pay for the amount of work
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Work life balance

The work life balance is promoted a lot but in reality it isn't really actioned. Hours are long and holidays denied regularly due to sales etc. Also 1 day off at christmas (xmas day).

Pros

Money is higher than the minimum wage

Cons

Management
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Great company

It’s a great company to work for. I have worked for river island for over 12 years. You receive a great discount and annual holiday allowance. The new CEO of the company is a down to earth person who looks after his staff
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Decent job

The job was very decent for the salary offered. Depending on the season can be more or less busy. That means the pressure may change but overall the role as an assistant is achievable.
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Productive and lovely colleagues

All the time you find things to do you cant go wrong. As long as all jobs are complete and you are on target then you will have a positive time at river island. I enjoyed working there as the staff were lovely which makes a day easier. You get out what you put in.

Pros

Fair breaks - lovely staff - good wage.

Cons

Not many hours available other than at Christmas.
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Good

Good place to work Nice staff and work ain’t too hard U inform allowance isn’t great but other than that everything was okay. Only reason I left was not being offered enough hours
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Good

Great employer. Always looking for ways to improve the business and work life balance. Excellent staff discount and free uniform 4 times a year. Good salaries, pays under 18s higher than national minimum
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Great place to work

Highly recommended job. It’s a great place to work. Great benefits within and outside the store . Fun environment. Nice clothes and items. Friendly co-workers
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Buena

Es una muy buena empresa , buen ambiente y mucho dinero se gana
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Was okay

A typical day tended to be quiet mostly. Staff were lovely to work with and the management were fair and supportive. The pay wasn’t the best and it was hard getting overtime to be able to make enough

Pros

Good discounts

Cons

Pay and hard to get overtime
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Good place to work

I was only there for 4 months, but it was the best job I had. Management were nice and helpful, I actually felt happy working there, pay was good for an hourly rate. Only left because I needed a full time job. I'd deffo suggest working there

Pros

Pay, discount, culture

Cons

May only have small hour contracts
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River island

Brand is great but not enough praises and not a very positive atmosphere. Needs to work on motivational skills and treating everyone fairly especially when it comes to pay. You do have good days and bad days but overall not a bad place to work at.
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Overall good company

River Island look after their staff with good benefits. Great new bonus schemes. Progression is good and training courses available for all areas of the business.
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Not a bad place

Been working with RI for several years , overall not a bad place to work in. Very strict company policies which are outdated. Not a good work-life balance. Now with regards to pay and benefits it depends who you are as people in the same role can have very, very different salaries.👎👎👎 No accountability within the organisation, the ball is just passed around until there’s nobody else to catch it.
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Stressful But Well Managed

Stressful and unsocial work hours, dull and monotonous, but has a professional leadership team and employee support. Payment was decent and always on schedule.
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Overall rating

3.6

Based on 1,646 reviews
5
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4
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3
382
2
135
1
144

Ratings by category

3.6Work/Life Balance
3.3Salary/Benefits
3.4Job security/advancement
3.3Management
3.5Culture

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