Rowlands Pharmacy Employee Reviews

The organisation seemed to have lost their way. It used to be customer care driven but before I left it was more “customers will have to get used to..” mentality. Staffing cuts and more pressure but then, that’s all community pharmacies!

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Toxic work environment

Customer Service Assistant (Former Employee) - Merseyside - 25 September 2023

All I will say is, very unorganised work environment in the shop I worked in. The only good thing was handing my notice in and leavingAvoid this company.

Pros

Non

Cons

Constantly challenging

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Insights into Rowlands Pharmacy

Based on 107 survey responses

Areas for improvement

Sense of belonging
General feeling of work happiness
Fair pay for job

Salary is better than most

Pharmacist (Former Employee) - Manchester, Greater Manchester - 18 September 2023

Rowlands it was dependent on area managers which varied alot pay rises can be good if you fight hard for it. There were no bonuses at the time overall staffing is bad like any community pharmacy. What I didn't like was how your future is determined by dispensers where you worked the area manager team tend to listen to them despite you being genuine.

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Very stressful, minimum wage

Dispensing Assistant (Current Employee) - Swindon, Wiltshire - 16 September 2023

Genuinely loved the job at first, but when sickness plays a big part in becoming behind it turned into a super stressful environment I couldn't deal with anymore. No help from HR, when we did have help it was short hours because other places were prioritised over the branch I worked in, even though we were further behind. Pretty much minimum wage, pay doesn't make the stress viable.

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Good place to work

Delivery Driver (Current Employee) - Kettlethorpe wakefield - 14 September 2023

Friendly and cooperative staff to work with. Delivery van provided and stress free workplace. I enjoyed delivering the prescriptions to customers who were always friendly. The workload was manageable.

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good workplace

Pharmacy Dispenser (Former Employee) - Paisley, Renfrewshire - 6 September 2023

a bit understaffed but staff are nice, customers can make or break your day but that is with any job, i did enjoy working there and would return in the future

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Official response from Rowlands Pharmacy

12 September 2023

Thank you for your kind review, we are pleased you enjoyed working with us -keep us in mind should you decide to find a new role.

Not that pleasant

Pharmacy Technician (Current Employee) - North West - 25 August 2023

What is the best part of working at the company?Don't have to work on bank holidays What is the most stressful part about working at the company?Too many services now being offered, puts pressure on the staffWhat is a typical day like for you at the company?Very busy, lots of prescriptions and lots of customers

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Official response from Rowlands Pharmacy

12 September 2023

Thank you for taking the time to leave a review . We appreciate it is busy in our branches as we provide services vital to the patients in our localities, keeping them as well as they can be and ensuring they receive their medication in a timely manner.

No proper training, no team work

Trainee Healthcare Partner (Former Employee) - Liverpool - 23 August 2023

Busy all day which makes the day go quick, I had lots of on line training all though I had no training or very little to complete my working day at my best Manager very nice and supportive all though I feel there was more than 1 managerI am a team player and would support any of my colleagues this was something others struggle with.I enjoyed the shop work due to being a peoples person, I go above and beyond to support each and every Individual , knowing I have supported and helped with someone wellbeing makes me feel proud.

Pros

Discount @ 20%

Cons

Long Hours

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Official response from Rowlands Pharmacy

12 September 2023

Thank you for taking the time to leave a review. We value all feedback to help us improve.

Exhausting & unappreciated

Healthcare Partner (Current Employee) - Aughton - 7 August 2023

This company is only interested in the budgets they care very little about the staff And heavy workload they have to endure day in and day out it’s draining

Pros

None

Cons

Can’t even have a cup of tea in peace

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Official response from Rowlands Pharmacy

23 August 2023

We are really sorry to hear this is how you feel, please can you discuss with the Pharmacy Manager or HR team.

Miserable culture

Pharmacist (Former Employee) - Manchester, Greater Manchester - 3 August 2023

Dispensers decide your fate if they don't like you, even if it involves telling lies to upper management. Miserable staff and miserable customers, old fashioned ways of working

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Official response from Rowlands Pharmacy

23 August 2023

We are really sorry to hear this is how you are feeling , please speak to either your Senior Manager or HR BP.

Jobs at Rowlands Pharmacy

See more jobs

Delivery Driver - Vehicle Provided

Salisbury

2 days ago

Pharmacy Dispenser - Trainee Considered

Bognor Regis

1 day ago

Transformational Lead

Scotland

18 days ago

Own Brand Merchandiser - Supply/Licencing

Borough of Halton

5 days ago

Pharmacy Dispenser Trainee Considered

Wrexham

4 days ago

Low pay and undervalued

Pharmacy Assistant (Former Employee) - West Yorkshire - 25 July 2023

For the responsibility you are Given the pay does not reflect this. Staff not being replaced and more pressure put on staff. The staff morale is low . A typical day is very busy with deadlines, the customers dont want to wait long, but most are very friendly

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Official response from Rowlands Pharmacy

12 September 2023

We are sorry to hear you felt under pressure in your post. We aim to support patients in all our local communities , which for the patient or their relative can be really stressful when waiting for medications.

Stressful place to work

Trainee Dispenser (Former Employee) - Conwy, Conwy - 8 July 2023

The most stressful place to work staff are racist i will never recommend this to anyone.Disorganised and customer always complaining theres a lot of things to get changed for the best.

Pros

Nothing

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Very stressful company to work for

Accuracy Checking Pharmacy Technician (Former Employee) - Wrexham - 29 June 2023

Managers treated much better than the staff that actually do the work . Lots of pressure to meet figures and targets, but no rewards.No encouragement to progress, if your face doesn’t fit with management your treated badly.

Pros

None

Cons

No bonuses for actually meeting targets

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Workplace is a good environment

Trainee Pharmacy Assistant (Former Employee) - Bournemouth - 18 June 2023

Can be a nice environment and very encouraging to succeed to new roles with the right training and guidance for all Provided training for further education

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Achievable aspect of job

Pharmacy Manager (Current Employee) - Salisbury, Wiltshire - 18 June 2023

What is the best part of working at the company?The training and development of your skills What is the most stressful part about working at the company?Ensuring times a met within strict boundaries What is the work environment and culture like at the company?Manageable with staff and patientsWhat is a typical day like for you at the company?Busy as a manager and dispenser in one job role

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Minimum wage minimum staff

Pharmacy Dispenser (Former Employee) - Scotland - 31 May 2023

Even if you’re lucky enough to work with decent colleagues, the minimum wage, minimal training and the high amount of stress makes this a pretty miserable company to work for.Don’t expect any support from anyone at head office. Continuous abuse from entitled and rude customers/patients is also hard to manage when you barely have time to do the basic tasks that keep the place running. It’s not unusual to feel horrid after a long days work, especially when you’re made to feel so responsible for every task you can’t get finished - we’re talking not being able to supply life saving medication and the weight that holds, whether it’s because you’re too busy getting screamed at by patients or having to carry incompetent colleagues who get away with being useless or having supply issues that can’t be resolved for weeks, sometimes months. You may get some enjoyment from pharmacy life if you genuinely enjoy interacting with people and are not affected by difficult situations.

Pros

work colleagues

Cons

No support, minimum wage, abusive patients, lack of training, stress

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Poor management from regional to store level

Pharmacist (Former Employee) - Cambridgeshire - 31 May 2023

If anyone is thinking strongly about working for Rowlands Pharmacy then I would first recommend they work a few shifts or locum at the branch first before they take on employment. At least then you'll get to know the staff you're working with, how supportive the manager is, and if there are any discrepancies or complaints that management need to deal with beforehand. Just be sure you don't get lumbered with any serious matters to resolve because you won't get any support from management, and they'll throw you under a bus just to protect themselves. My time with Rowlands only lasted three weeks, during this time I was also put on a performance improvement plan, for amongst other things, not getting to work early enough. I would have gladly done this if expectations were clearly laid out, but I didn't undergo any induction process, or health and safety briefing during my short time in employment with Rowlands.

Pros

pharmacy closes for lunch, and closed at the weekend.

Cons

Poor management at store and regional level, expectations not clearly set out

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Sad to say

Pharmacist (Former Employee) - North Wales - 30 May 2023

Toxic environment .Poor management. Letting loyal and hard working people go. No appreciation. It was a different company when I joined it - now it's going down the hill :(

Pros

none

Cons

stresfull, no confidentiality, gossiping

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Understaffed and overworked

Dispenser (Former Employee) - Wrexham, Wrexham - 25 May 2023

A very busy stressful environment.Have worked with lovely branch colleagues. Staffing levels cut to the bone and upper management continue to add to an already unrealistic workload. Online training good but expect to complete in your own time as there is not enough time in your workday to work through it. Poor pay for the responsibilities and stress of the role.

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Ok at first then awful

Pharmacy Dispenser (Former Employee) - Salisbury, Wiltshire - 24 May 2023

I enjoyed the work and learning new skills in the dispensing of medicine etc. But the manageress was difficult to get along with she had no patience and understanding and made everyone miserable. She has no people skills and is rude to colleagues and customers. Many people have left the branch but she is still there. It seems Rowlands aren't bothered about whistleblowing and complaints.

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Soul destroying

Pharmacy Dispenser (Current Employee) - North Wales - 9 May 2023

Such a stressful role, minimum training, unsupportive management, toxic culture. I wouldn’t recommend anyone works for Rowlands Pharmacy. You could work as hard as possible and there would never be a thankyou.

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