Work wellbeing score is 73 out of 100
3.9 out of 5 stars.
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Royal Holloway University of London Management reviews

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United Kingdom74 reviews

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3.9Work-life balance

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Always Changing but supportive

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A good place to work. Quite flexible and they do offer support however management can be better in terms of communication. Overall nice place to work with opportunities to progress.
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not enjoyable

Just a really cold place to work, chaotic and unwelcoming. Marketing team were just not kind or supportive despite good direction. some really odd behaviors
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Insights into Royal Holloway University of London

Based on 11 survey responses
What people like
  • Ability to meet personal goals
  • Feeling of personal appreciation
  • Inclusive work environment

Not a place to work

Management are terribly rude and patronising. They won’t support you at all.They seem lovely to begin with them turn.The cleaners are very two faced and slate you down to the ground when you aren’t around. Your ‘confidential’ and ‘private’ matters discussed between management and you is spread round like gossip.Not understanding of anything I went into the company happy and full of life and had to leave due to becoming depressed and anxious all the time due to the treatment from management Treat you like robots rather than humans.Certain staff members who are close to management get paid more and on the sly.
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Great place to work

Really good work life balance and a rewarding place to work. My manager is really encouraging and the team culture is good. Not the best progression opportunities though.


Good management, good benefits, nice work culture


Not the best progression
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work for minimum

They expect too much for their staff, many times they ask about covering another person and you have to do this on your shift and it's extra job for free, management it's akso bad if you ask manager twice about same item fir sure you'll have two different answers
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International Student Recruitment - Egocentric culture of passive aggression, intimidation and one-upmanship.

Pros - Lovely team of internationally minded colleagues. - Nice Campus environment. - Some members of Senior Management who acknowledge success and hard work. Cons - No autonomy: current notions of team management presume that people are pawns rather than players. Team management revolves around overly pernicious supervision (such as four attendance monitoring spreadsheets), ‘if-then’ rewards for those who do not question rationale or decisions, and other forms of control such as not providing a hospitable environment for feedback, contribution or alternative thinking. - Culture of subliminal bullying: Name dropping of senior figures whilst setting deadlines and tasks, setting of unreasonable deadlines, excessive monitoring, denial of accomplishments, being blamed for mistakes in absentia, stealing credit, 'silent treatment' etc. - Lack of Trust: the language of control and intimidation implies lack of trust without ever giving justification. Such scrutiny does not apply to more senior members, who may travel freely to low ROI markets such as Brazil without evidence of having booked more than one/two days of activity (according to invoices) and no data-based justification, trip report or shared itinerary (all of which are required of those ‘lower down’ the pecking order). - Lack of foresight and inclusion: Key decisions being made without consulting team members who are then expected to bring said decisions to life (pawns rather than players). There is then little to no explanation of the business case for such decisions and its too late for input. The - 
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Dreadful treatment of staff with no reward for hard work

Staff are not well regarded here.I would not recommend anyone to take an admin role at this place. Apart from a beautiful campus there are no benefits


Pretty campus


No reward or recognition, Some people do little and get away with it whereas others are overworked and micro managed.
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Working at band 5 there are no benefits, minimal training generally there is a terrible working culture. there are mixed messages from the leadership team due to poor communication.
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Excellent place to work

It was a pleasure to work at RHUL. Good Team members and Good Management. Learned the new technologies like NetIQ after working here. Worked on the students and Staff systems and also Moodle and
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Fantastic Opportunities at Royal Holloway

It was one of the first jobs I have ever applied for, and this set me up for the future. Learnt about time management, and how to deal under pressure.


Free Lunches, Good Pay, Good experience


Long Hours
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Pay not competetive and low staff morale

Employed on a fixed term contract due to re-structure which led to low staff morale. Lack of consistency with regards to training so limited opportunities for advancement. My manager was very disorganized which led to lots of last minute changes to workload due the change in priorities. Expectation to work additional hours to support other admin teams but difficult to book time off.
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Prefer not to say

Great academic departments, teaching and educational research. Generally poor management at the IT Department. Enthusiastic colleagues in most of the IT teams, but not supported by the management.
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A fantastic job to do around my studies

The Hub was a great place to work around my degree. It offers a flexible contract so I could work around my degree, there were plenty of shifts and there was generous pay for staff. A typical shift involves setting up the dining hall, serving customers and cleaning. The Hub is a focal point for many staff, students and guests so there is pressure to offer a good service. You learn a lot about food hygiene. Management are approachable and easy to work with. The best part of the job is the friendly team I worked with.


Management, Good Team, Good Pay


Similar tasks, Short shifts
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great team

excellent work culture supportive and approachable management excellent pay for the work we were doing flexible hours opportunity to take on more hours
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Awful place to work

not a good working environment. People were unkind, unhelpful and unwilling to compromise. little room for improvement. i would avoid working here if you can.




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Well paid, awful culture

I worked in student recruitment which has seen a huge turnover of staff in the last two years, as has the whole marketing section of the university. Sadly this has continued with over 50% of employees leaving in the past 12 months. This is due to a toxic culture of intimidation and constantly poor decision making at director level. The whole department has been in transition status for the past year and at the time of leaving a permanent director has still not been appointed. Very basic mistakes are made regularly causing the university to get in deeper trouble with its recruitment numbers. Most of these could have been avoided if any effort was made by senior managers to consult the 'hands on' staff who are generally very pleasant and just want to get on with their jobs. The working environment is very poor with over 30 employees crammed into 3 small rooms and the director having a large office space unused. Mental health has been a huge problem in the department, as staff are dealing with high pressure, uncertainty and unhappiness on a daily basis.




Everything else
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There is room for improvement

Stakeholder Management Requirement Engineering problem and incident management average work-life balance micro management average work place culture
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Great place to work if you know what you're in for

Having/had an amazing time with them! Can be tiring and daunting at first but management and support to newbie teachers is very good. Met wonderful people, both fellow teachers and students. Totally recommend. Will do it again next year for sure!


Accommodation sorted, great people, timely payment


Long hours sometimes, last minute changes
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Lost their vision of what an academic institution is meant to do

There is too much pressure to academics to perform every possible admin work (increasing constantly). The high management does not trust their staff to do the work and HAVE to rely on over-regulating every single thing. Trying to run it as a private company but skills and vision are lacking


Nice campus


Short sighted management
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convenient work for students

The company has improves hugely since I began working there in 2014. Management has changed and shifted and this has had an obvious impact on the company. The company are much better organised but have room for improvement. The staff are treated well and shifts are given based around our studies which means our studies are supported and prioritised by the company. The pay is very fair but some jobs within the company should be paid more. It would be more beneficial for staff members to receive actual qualifications to support them in the future. Overall my experience working for this company has been satisfactory and i would recommend a job here to anyone working alongside their studies.


Pay, shift times, flexibility


no real qualifications gained, some management oversights
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Lovely team, and really enjoyable work in a beautiful campus. Plenty of staff willing to offer support when needed. Great management.




odd hours
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Overall rating

Based on 81 reviews

Ratings by category

3.9 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.3 out of 5 stars for Management
3.5 out of 5 stars for Culture

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