Royal London Group Careers and Employment

Wear something loose and compy incase you have to wreastle the interviewer for the winning 3 bouts

Usually go through a recruitment agency first and they sort you out with a date for an assessment day. This includes a group task which was based on talking in groups of 2-4 about which company’s you think provide the best customer service. After you have spoken in the group you present your ideas to the whole group and assessors/interviewers. After that you get taken off separately. Some go straight for an interview. Mine was 2 to 1. However one was just taking notes and the other was asking questions. After that you have a mock email task. You get given the scenario and have to reply to that email as if you were working for them. Takes about 5 mins if that. Then you go and do a role play telephone call with an assessor. It’s slightly uncomfortable if you don’t have experience with telephone calls but not hard. As long as you’re polite and do all the right checks you’ll be fine. I would recommend researching the company and their history. Brushing up on common competency based questions will also help you.

Pay is reviewed once a year Performance twice a year officially but regular one to ones happen

Wear something loose and compy incase you have to wreastle the interviewer for the winning 3 bouts

Usually go through a recruitment agency first and they sort you out with a date for an assessment day. This includes a group task which was based on talking in groups of 2-4 about which company’s you think provide the best customer service. After you have spoken in the group you present your ideas to the whole group and assessors/interviewers. After that you get taken off separately. Some go straight for an interview. Mine was 2 to 1. However one was just taking notes and the other was asking questions. After that you have a mock email task. You get given the scenario and have to reply to that email as if you were working for them. Takes about 5 mins if that. Then you go and do a role play telephone call with an assessor. It’s slightly uncomfortable if you don’t have experience with telephone calls but not hard. As long as you’re polite and do all the right checks you’ll be fine. I would recommend researching the company and their history. Brushing up on common competency based questions will also help you.

Read the job description and research the company

Hap hazard and chaotic, left hand doesn’t know what the right hand is doing.

Proud at first, but then really indifferent by the time I left.

Hap hazard and chaotic, left hand doesn’t know what the right hand is doing.

I don't look forward to it because the customers are so difficult and the scripted answers are confusing and arduous. I've found it quite stressful, especially with process updates being sent in small disorganised updates.