Work wellbeing score is 65 out of 100
3.6 out of 5 stars.
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Royal Mail Employee Reviews for Sorter

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Sorter327 reviews
United Kingdom327 reviews

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3.6Work-life balance

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Great pay and conditions

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Really good pay and conditions but physically quite demanding. Things changing so, under realignment, losing some of the excellent perks we used to have.
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Good temp job

Only worked during the Christmas period but I enjoyed it! Staff are friendly, the work wasn't too difficult and we had good break times. Would do it again
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Outdated and dysfunctional

Repetitive, day in day out actions on monotonous shifts. I learned virtually nothing apart from the way power ocifies and becomes stale. 3/4 managers were reasonable, kind and approachable however it only requires one toxic manager to make a workplace miserable. Royal Mail had one of these. Blatant biases and preferences were shown toward older members of staff whose entitlement was something to behold. A young member of staff can be expected to moved around different busy stations several times more often than established members of staff who perceive themselves as exempt. The most difficult part of the job was having the patience and composure to deal with the unfair and often unkind treatment at the hands of one particular manager, who’s shameless, soulless charming of higher ups has lead to her continued tyranny. Wouldn’t recommend if you want a pleasant fair workplace


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Monotonous, boring, toxic management, repetitive, no career progression
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Fast, physical, seasonal......

Fast, flexible evenings, temporary, clever, mostly chilled. Reasonably physically demanding. Community aware workers. Reasonable breaks. I was a Christmas seasonal worker.


Canteen and drinks machine.


Flexible evenings.Good attitude to temps.
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Good place to work with high spirits...the most enjoyable thing is meeting up with various people and working together with one goal..the shift usually is a 8 hr..but I don't know when the work starts and gets finished


Clean washrooms


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Insights into Royal Mail

Based on 2,646 survey responses
What people like
  • Ability to meet personal goals
  • Clear sense of purpose
  • Fair pay for job
Areas for improvement
  • Support from manager
  • Ability to learn new things
  • Sense of belonging

Can't complain.

Pretty good money and paid breaks.Pretty good sick pay.You may find some roles very monotonous and i saw multiple people quitting within 2 weeks when i joined so it perhaps takes a certain mentality (or is it 'no other choice' type desperation?) to tolerate mail sorting.I work in a building with hundreds of employees and some managers and staff behaviour may irritate you if you allow it but maybe most people have been ok to work with.In conclusion...if you have the right mindset then for an 'unskilled' (no qualifications needed) manual labour job its perhaps one of the better least in terms of wages.
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Fast paced, if you don't like hard work for decent pay don't apply.

I love working at a mail centre as agency staff for Royal Mail.If you are prepared to work hard and try and learn everything people will want you in to work.It is monotonous and when it's busy it is very hard work, but I love being on the go.Friendly workmates and managers are fine I find.
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Productive and demanding

There are high volume of items that need to be sorted within specific time frames. Workers may need to lift, carry, and transport heavy objects repeatedly throughout their shifts. This can include lifting boxes, crates, or packages, and moving them to designated locations or sorting areas.the fast-paced nature often means that workers must remain alert and focused to meet productivity targets and maintain accuracy.
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Nice people

Hard work and physically demandingNice people. Long hours and few breaks depending on area working inLots to learn. Free parking however no room at Xmas time. Canteen but quite expensive. Need own work boots and hi Vis


Good rate of pay


Long hours not enough breaks
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Good atmosphere, good friends made. Some managers can be rude to you and come across as very demanding but it’s easy enough work with good pay . Would recommend
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Very good place over the busy Xmas season Easy work, nothing heavy, pushing cages, sorting letters, dealing with international mail, checking damages and scanning
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Hard work, poor management,

A woman has to work as if she is a strong man. Hard work: you have to work like a machine Poor managementLunch break is the most enjoyable movement...
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Helpful and fulfilling

What is the best part of working at the company?I have a good experience of working at Royal Mail. The Supervisory system is supportive and helpfulWhat is the most stressful part about working at the company?Distance fromt the train station What is the work environment and culture like at the company?It is fine and helpful. People are nice to work with and appreciative of your limitations What is a typical day like for you at the company?A typical day is to sign in at a location and reporting to the supervisor to deploy. Then start working as directed
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Reliable and solid workplace

Good place to work as a mail Sorter as a temporary job, good facilities and reliable machinery allows for efficient working conditionsFriendly team & management helpful
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Nice place to work

Nice place work. Good people. Management is OK. Pay rate is not bad after three months of work. Spaicous canteen and lots of parking spaces.
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It's a very monotonous easy job but the shift managers don't allow you to talk with the people you work alongside which is frankly ridiculous as it takes no brain power whatsoever to do this job.
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okay work, decent salary

on 0 hour contract so barely get any work, but the pay is good and the work isn’t too stressful, can work in teams or do solo work and managers are always around
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Not enough job

They cannot provide enough shift to staff but non stop to recruit from outside. Even they give you a shift but they will cancel it before you back to work.
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Great fast place to work

A good place to work great pay night shifts went fast when had a good team around you. However sometimes management didn’t provide as much help when needed and sometimes felt clicky
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Good pay, not such a good atmosphere anymore!

I have worked for Royal Mail for 22 years, most of which have been very happy, but it is now time to move on. The company has become almost totally profit focused, I feel the needs of workers are not so important anymore, and many things are changing at a rapid rate, and not all for the good. Morale is at an all-time low. I am an indoor sorter, and the work can be boring with, and sometimes there is far too much work for way too few workers, it can be badly organised and not very well managed. But for what the job entails the pay is pretty decent! However I have decided to move on to a job where I will feel more appreciated, be treated as an individual and hopefully gain a sense of achievement. Good luck to all the staff remaining at Royal Mail, with all the recent changes and disruption within the company I think you're going to need it!!
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Overworked, under paid and treated like robots for targets.

Wouldn't work with this company ever again, treated like robots to hit targets but customers parcels and letters are just sat for maybe 6 hours until they are moved,( some are next day delivery and special delivery for 1pm the next day . Management don't care about workers just their bonuses. Avoid at all costs !!!


Nice colleagues


Overworked, underpaid, Mug !!!!!!
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Sorter at Royal Mail

Estimated salary
£30,000 per year

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Overall rating

Based on 6,328 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job security/advancement
3.1 out of 5 stars for Management
3.4 out of 5 stars for Culture

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