3.9 out of 5 stars.
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RSA Careers and Employment

About the company

  • Industry
    Information Technology
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Salary estimated from 39 employees, users, and past and present job advertisements on Indeed.

Customer Service

Customer Service Representative
£17,126 per year
Customer Service Manager
£17,334 per year
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Rating overview

Rating is calculated based on 92 reviews and is evolving.


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Work-life balance


Change Analyst in Horsham, West Sussex
on 3 July 2017
Good place to work
flexible working hours and ability to work from home when required good culture and working environment however in return a high standard of work is expected of you
Customer Manager in Halifax, West Yorkshire
on 3 August 2019
Face fits culture
I worked for RSA for 10 years in their credit control/accounts department - by many departments this was seen as the easiest department to work for as we had no call targets, no monitored phone times, no RAP. I found this department to be very much if your face fits .... I was both sides of the coin ... on several occasions.
Customer Service Advisor in Liverpool, Merseyside
on 11 April 2019
Could be improved
Not the worst place to work for but considering i’ve worked in other contact centres I’m surprised that the Liverpool office has won contact centre of the year in 2018. From previous experience I’ve had plenty of support from floor walkers and leaders that know exactly what they’re talking about, coming to here i’ve noticed on most occasions my leader has to confirm what they’re telling me is the right answer with others and there is hardly any support on the floor, especially when most leaders are in meetings day in day out. Leaders are always reluctant to help you with your query and look as though they have better things to do? Salary could be improved for current staff as many of us are still on low salaries considering they’ve upped the pay for new starters - I suggest they look after their own staff first. Will most likely leave this place after a while not been here long but don’t see any career progression worthwhile. I think they should also put their funds into more support staff than upping new starters salaries. Departments in the office are no help and are always cold transferring customers through to wrong departments. Better to avoid this place to be honest
Customer Manager in Halifax, West Yorkshire
on 4 April 2018
Go through the motions of reviews etc; but even if you have worked your butt off and there isn't the budget for you area then you don't pass go. When they decide they want to save money regardless of the loss in customer service and make you redundant you are tossed on to the scrapheap without any support. Very disappointed in how they treat their loyal staff and thought they would be a more responsible company to work for especially with their long history.
Claims Handler in Halifax
on 1 February 2018
They expect a lot
Excellent initial training, but support in the job is very hit and miss. It’s high pressure and extremely stressful dealing with customers motor claims. The hours and shifts are awful and the annualised hours are dropped on your schedule every week, sometimes working 40+. There is no life work balance and it’s virtually impossible to get the holiday dates you want.
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Questions and answers

People have asked 11 questions about working at RSA. See the answers, explore popular topics and discover unique insights from RSA employees.

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Interview insights

Insights from 14 Indeed users who have interviewed with RSA within the last 5 years.

Favourable experience
Interview is average
Process takes about a week

Interview questions

They ask you if you’re carrying

Shared on 14 June 2018

Explain whag an example of good customer service is? When did you go the extra mile for a customer? How do you deal with angry customers?

Shared on 23 April 2017
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