Happiness score is 58 out of 100
3.7 out of 5 stars.
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RSA Careers and Employment

Work happiness

Scores based on about 29 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they are achieving most of their goals at work?
Do people feel they can get support and encouragement from colleagues at work?

About the company

  • Founded
  • Company size
    more than 10,000
  • Revenue
    £4bn to £7bn (GBP)
  • Industry
  • Headquarters
  • Link
    RSA website
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Browse jobs by job title

Customer Service Representative

22 jobs


Salary estimated from 101 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 477 reviews and is evolving.



Customer Manager in Sunderland, Tyne and Wear
on 4 October 2022
The company itself is good,excellent benefits, fair wage,however,if management don't like you,you've got no chance. Toxic environment not good for mental health, liars,school yard like atmosphere and very clicky. A lot of favoritism but pushed out if not liked and made to feel terrible if you fail anything, shamed in front of the team,nothing is private everything shared.
Motor Claims Handler in Halifax, West Yorkshire
on 25 January 2023
RSA need to get their ears cleaned
If you are happy to be a number & micro managed this is the place for you. If you like to share your toilet habits or justify why you have to call out , or are late on breaks.Step right up.If you like constant change without any sensible justification only the same narrative that it is business requirement RSA is perfect.It’s all fun and games until you are not hitting targets & although RSA claim to be inclusive , diverse and family friendly , they are not and they do not take into account any mitigating circumstances for poor performance.RSA was a great place to work, it is rapidly seeing talented, hard working staff leave due to the severe lack of understanding with staff whom are being pushed to the limits with multiple lines , multiple processes. Coaching plans and PIPS are handed out as regularly as the weather changes.
Customers manger in Peterborough
on 5 January 2023
Worst office I’ve worked in, extremely clicks if you not in the click you see bottom of the pile. Very mean girl click from right at the top to team leaders to the team leaders favourites, I would not recommend this place to work at all, I was in the Peterborough office, 90% of the people I started with no longer work there we all left with in a year, very fast staff turn over. I left due to feeling uncomfortable in work place after comments were made about me I’m unable to say on here as flags up language
Customer Claims Handler in Liverpool
on 19 October 2022
Great Company
Great Company to work for. Looked after staff throughout the pandemic and beyond with several cost of living wage rises in the last 12 months. Lots of opportunity to learn a complex and new skill that is insurance.
Claims Handler in Liverpool
on 3 October 2022
It was okay
Busy call centre but can be promoted if you work hard enough and shoe interest in progressing in the company. If one manager doesn't like you the rest follow suit.

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Interview insights

Insights from 102 Indeed users who have interviewed with RSA within the last 5 years.

Average experience
Interview is average
Process takes about a week

Interview questions

previous experience

Shared on 28 April 2022

Insurance based questions

Shared on 23 January 2020

Competency based questions

Shared on 12 September 2017

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