Happiness score is 58 out of 100
3.8 out of 5 stars.
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RSA Careers and Employment

Work happiness

Scores based on about 11 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they can get support and encouragement from colleagues at work?
Do people feel that they are paid fairly for their work?

About the company

  • Founded
  • Company size
    more than 10,000
  • Revenue
    £4bn to £7bn (GBP)
  • Industry
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32 jobs

Rating overview

Rating is calculated based on 452 reviews and is evolving.



Commercial Property Claims Handler in Manchester
on 2 February 2021
Productive and fun place to work
RSA has been a very good place to work and one feels very valued.. There is a high sense of belonging. And members are kept well informed of all developments within the company
Customer Service Advisor in Sunderland, Tyne and Wear
on 5 January 2022
terrible hours, low pay, what more can I say?
RSA said all the right things in the hiring process but from the first day of training I realised accepting this position was a huge mistake. The 40-hour workweek dragged on, days seemed endless. The managers reeked of insincerity, I could tell it was a culture of setting employees up for failure. The training lasted three weeks and covered a variety of insurance underwriting topics, none of which was included in the final test. why bother? Wasted 2 months of my life there and will regret it forever.
Customer Manager in Peterborough, Cambridgeshire
on 21 October 2021
One of the nicest places I have worked
If you want to be treated with respect and made to feel welcome then this is the place to work. Excellent colleagues are friendly and usually willing to help you. The job is fairly repetitive but then aren't most jobs so?To be Frank, the only thing that I would change is the dogmatic call guide you have to follow, like Just a Minute, without Deviation or Hesitation but with Loads of Repetition. Q A listening will hit you like a ton of bricks if you don't. For instance @Did not say the correspondence or risk address' when issuing the policy. Well where do they think we are insuring?Somewhere on the moon!Leave at the door any ideas about using common sense. Follow the rules..Or Else ! Unbelievably inflexible and a dreadful experience for the consumer to have to listen to a load of drival. Even my dog would know what it is about after half an hour of spiel.The only other issue you will find challenging to deal with here is the tribal team culture where if you upset someone in another team or department you will get to find out. Rather like a secondary school situation, if you dare to tell someone they are wrong then they tell Miss and she will have a word with your class teacher and she will be cross with you and will not back you up.It is all a bit childish, quite frankly, but the average age here is 19 among the first jobbers so I expect it is a carry on of what they are used to.The insurance software breaks down frequently and leaves you in the proverbial duck creek.
Claims Handler in Halifax
on 16 September 2021
If I could rate this place a 0 I would!!
Absolutely horrendous management! Staff turnover is bad too, with staff leaving every week. Managers horrendous and make you feel so low! Especially two in particular managers that will gossip at each other’s desks about the mental and psychical health of their employees. I would not work here ever again even if I was paid 1 million.
Team Coach in Peterborough
on 16 September 2021
Great place to work
Would highly recommend working for RSA, lots of opportunities to progress and the management drive you to succeed. I worked for RSA for nearly 4 years and during my time there I went on lots of courses and improved my management skills.

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Questions and answers

People have asked 35 questions about working at RSA. See the answers, explore popular topics and discover unique insights from RSA employees.

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Interview insights

Insights from 66 Indeed users who have interviewed with RSA within the last 5 years.

Average experience
Interview is average
Process takes about a week

Interview questions

Insurance based questions

Shared on 23 January 2020

Competency based questions

Shared on 12 September 2017
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  • RSA