3.4 out of 5 stars.
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Saga Careers and Employment

About the company

  • Company size
    51 to 200
  • Revenue
    £730k to £4m (GBP)
  • Industry
    Hotel & Travel Accommodation
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Customer Service

4 jobs


Salary estimated from 1.3K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 153 reviews and is evolving.


Admin in Kent
on 7 February 2021
It’s hard to say....
Pros: Their nursery for the staffs children is amazing and Ofsted 1. IT team have worked really hard to get us working from home. Apprenticeships available. Flexible working in some roles. Cons:Management do not care about your well being, only the figures. Every second of your working day is monitored and scored against targets you even get a ranking in your team about how good/bad your doing. Lots of redundancies. POOR wages for under-management roles and they fail to increase them every year in a way that the employees deserve. They will tell you how much profit the business is making in the same breath. No freedom of speech. Multiple staff off sick for stress, many heading that way. They offer the chance to speak up with mental health issues but as soon as you do your shut back down again and told to get on with the job. No career progression so you get stuck in your job. They will ask you however to increase your workload and help other departments, which is probably why there are no job opportunities because they source the extra hands from elsewhere. We have staff surveys now, but the responses to our complaints are like ‘huh, give us an example’ or ‘I’ve never witnessed that’. Pure denial. Oh I could go on, it’s so disappointing.
Call Centre Agent in Folkestone, Kent
on 23 May 2021
Toxic, disappointing and cliquey
I would start by saying the high turnover of staff should be the first warning sign, ask yourself why they are constantly hiring and have such a high turnover...A truly tragic company to work for. No room for progression and such a cliquey environment, grown adults acting like children (including management). You have unrealistic targets and management that belittle you 24/7, you are constantly under a magnifying glass.Management openly talk about sensitive information they have been given by employees on the floor without any regards or respect, and though you can report incidents unless you have proof they are not interested.They do not care about your well-being be it mental or physical health- constantly disregarded. Pay is vile compared to their competitors and the sickness monitoring scheme is laughable.Avoid this place at all costs!
Care Worker in Watford
on 31 January 2021
Its always a problem to get your correct wages.
Management don't know how to talk to staff, Carers are been abused on the job. Team leaders try to sow mischief amongst carers, management don't answer calls or resolve complaints. Most of all carers monthly wages are always short ,never correct. Its just a company without correct management.
Saga Holidays & Cruise Regional Sales Manager in Folkestone, Kent
on 7 January 2021
Great company to work for
Loved every minute of my time with Saga and would be still there now if it hadn't been for the pandemic. Some amazing opportunities, great products, some great colleagues. Miss it every day.
Agent in Folkestone
on 19 August 2020
Please do not contemplate working here.
As an on the phone agent saga do not care about you what so ever, talk to them about mental health and they do not care. Working from home is challenging but understandable times however call centre agents have not even been given a thank you for all their support through lockdown. Instead they've made shifts worse, they've put our targets up and constant emails pressing us for more & more.They will take your commission away from you so easily, seems as if they will do everything in their power to take it away from you so they do not have to pay it.Although they're saving 11.2m a year by not having us in the office yet we don't even get a look in because were just the bread winners. Absolutely disgusted with this company, once so reputable but do not care for their staff what so ever.Managers are not even capable of lacing their boots to the role and as the higher ups go their just as bad.

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Interview insights

Insights from 27 Indeed users who have interviewed with Saga within the last 5 years.
Average experience
Interview is average
Process takes about a week

Interview questions

Basic competency questions

Shared on 6 September 2018

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