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3.1 out of 5 stars.
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Saga Insurance Employee Reviews

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United Kingdom76 reviews

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3.2Work-life balance

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Pays the bills

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Lack of support from managers Scheduled breaks are robotic , holiday never available QA will mark down your calls , so you lose your commission Have to learn multiple products , for the same wage . A lot of customer complaints
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Company has been going downhill for years

Constant redundancies then hiring of executives only to make more redundancies 6 months later. Job security is no more. No flexibility in terms of shifts, working every weekend and timed toilet breaks. Constant stress from targets and if you don’t hit them you lose commission


Work from home?


Too many
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Insights into Saga Insurance

Based on 28 survey responses
What people like
  • Inclusive work environment
Areas for improvement
  • General feeling of work happiness
  • Sense of belonging
  • Energising work tasks


Training was the best part, unrealistic targets.Work life balance is poorVery clichey, met some nice people and some rude people. Decent money and easy job.
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Good company-

Good values-= good benefits and they care very much for their customers. Pay could be better for the job that we do, all WFH if you like that. sales targets from agents not always easy
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Great company to work for

Very good company to work for Have very good colleague discounts and rewardsEnjoy helping our customers especially vulnerable adults Really look after their staff
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It takes a specific person

It really takes a specific type of person to work at Saga. You need resilience to answer call after call and be shouted at and abused by customers. You have to achieve monthly targets and will be threatened with disciplinary action if you fall below these. There is little to no recognition or empathy for the role you do. Your calls are monitored and you can be pulled up for the smallest infraction. There is no flexibility in the working pattern and applying for holiday leave is almost impossible. Training is frequently delayed or cancelled. You will likely be working from home with no support and frequently get abused if you have to put a customer on hold to query anything. The turnover for Saga is so bad that there are frequently not enough staff in to cover the call volumes.


Work from home


Customers, pressure from management and unrealistic targets
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Please think twice before working here.

Working at Saga felt like a melting pot of desperation. Training was awful, very limited and poor. Then staff are thrown onto the phones to take live calls without enough training. The stress of this caused many to leave the job. Saga Insurance is up for sale, yet they advertise the jobs within this area of the business as being permanent. No one tells you at interview Saga is selling it's underwriting business. Very underhand. Be aware of unachievable targets and failing their audits on things you have never been trained on or told about. Staff were constantly leaving. Recruitment was a constant revolving door. Not great for morale.


Working from home.


Not enough training, unachievable targets.
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Very inviting

The staff around you are the loveliest people you could meet, never feel under pressure. Lovely company to work for, normal working hours with one in three saturdays. Easy to book time off. Work from home 100% time
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productive and good company

great place to work. The manager is very supportive of you and will guide you in improving your performance. Colleagues are friendly and fun to work with. Team meetings are serious and both fun at the same time.
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Didn’t think you would be treated so badly when you give them 100% everyday

What is the best part of working at the company?Worse company to work for the treat customer service staff really badly What is the most stressful part about working at the company?The way management speak to you What is the work environment and culture like at the company?Awful you are treated like dirt What is a typical day like for you at the company?Stressful and awful management
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Not what it used to be

Wfh has made management lazy. It’s management that has ruined what used to be a happy workplace.After 20 years of happiness…it’s time to leave the toxicity.
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Wouldn't recommend

Very high pressure for very low wages compared to the industry. Most of the benefits have been removed recently so really all there is left is the private health insurance. If you are below operations manager level, you are not a priority. They talk a lot about mental health support but it's not there in practice. IT systems are terrible and regularly break down.
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face fitting thing going on

it was very competitive, chances to earn good commission - but it can be lost again so very quickly if you make somethings the most tiniest of errors on a call. they have a quality team who listen to 4 calls a month per person and if they find something they deem to be wrong, they will mark your down for that call - and if you get marked down a certain amount - you lose your commission that you've worked so hard for


good earning potential


management have their favourites
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Nice people and lovely office with sea view

It's a nice place to work with really nice people too, but you aren't paid competitively. They are making efforts to be a better employer. They care about mental health and diversity too.


Private medical, flexible working


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It's a job

The call centre is hard - too many targets that are always moved and a quick turnover of staff.Promotion is difficult as it's not what you know but who you know. Once out of the call centre, it's a much nicer environment as your no longer 'just a number'.
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Very stressful

It wasn't the job for me. The targets were very high. Working from home wasn't the right environment for me but I felt no motivation to work on the office.
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Stressful & ever changing targets

Targets are ever changing and call answer rate and targets are all the business care about. Calls are boring and monotonous, renewal prices continuously go up and you have to deal with the flack.
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Many recent improvements

I have been well looked after since I joined 3 years ago. The Saga management team are very supportive. I have needed understanding and short notice leave once or twice, each time I received all of the help that I needed. I am very happy at work.
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fast paced

working at saga was a great skill builder for me helped me to gain confidence with engaging with all types of customers and a-lot of multitasking. There was various dead lines that were met and all calls were audited and scored on. never really got any breaks, would go over the agreed working hours on a daily to get customer satisfaction. I joined around Christmas time and customer engagement was sky high, but the managers were all so very lovely and understanding.


long hours, very short breaks, calls will get scored like school work
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Fantastic company

Ive been here 4 months n I love it great work working hours the team are lovely n the inventives are fantastic. They look after your mental health and thr training is excellent.


All of it


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Great if you like targets

Colleagues are generally lovely, but management are pushy and want you to meet targets that are near on impossible. Your commission gets taken over the smallest thing. Don’t bother if you suffer from stress this will tip you over the edge.
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Overall rating

Based on 81 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
2.8 out of 5 stars for Management
2.8 out of 5 stars for Culture

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