Saga Insurance Employee Reviews

Lack of support from managers Scheduled breaks are robotic , holiday never available QA will mark down your calls , so you lose your commission Have to learn multiple products , for the same wage . A lot of customer complaints

Was this review helpful?

Company has been going downhill for years

Service Delivery Agent (Former Employee) - Hastings, East Sussex - 14 November 2023

Constant redundancies then hiring of executives only to make more redundancies 6 months later. Job security is no more. No flexibility in terms of shifts, working every weekend and timed toilet breaks. Constant stress from targets and if you don’t hit them you lose commission

Pros

Work from home?

Cons

Too many

Was this review helpful?

Insights into Saga Insurance

Based on 28 survey responses

What people like

Inclusive work environment

Areas for improvement

General feeling of work happiness
Sense of belonging
Energising work tasks

Okay

Insurance Advisor (Former Employee) - Remote - 9 November 2023

Training was the best part, unrealistic targets.Work life balance is poorVery clichey, met some nice people and some rude people. Decent money and easy job.

Was this review helpful?

Good company-

Underwriter (Current Employee) - Folkestone, Kent - 15 September 2023

Good values-= good benefits and they care very much for their customers. Pay could be better for the job that we do, all WFH if you like that. sales targets from agents not always easy

Was this review helpful?

Great company to work for

Customer Service Advisor (Current Employee) - Home Based - 2 August 2023

Very good company to work for Have very good colleague discounts and rewardsEnjoy helping our customers especially vulnerable adults Really look after their staff

Was this review helpful?

Rate your recent company

Share your experience to help others

It takes a specific person

Customer Service Advisor (Current Employee) - Ramsgate - 29 July 2023

It really takes a specific type of person to work at Saga. You need resilience to answer call after call and be shouted at and abused by customers. You have to achieve monthly targets and will be threatened with disciplinary action if you fall below these. There is little to no recognition or empathy for the role you do. Your calls are monitored and you can be pulled up for the smallest infraction. There is no flexibility in the working pattern and applying for holiday leave is almost impossible. Training is frequently delayed or cancelled. You will likely be working from home with no support and frequently get abused if you have to put a customer on hold to query anything. The turnover for Saga is so bad that there are frequently not enough staff in to cover the call volumes.

Pros

Work from home

Cons

Customers, pressure from management and unrealistic targets

Was this review helpful?

Please think twice before working here.

Customer Service Advisor (Former Employee) - WFH - 18 July 2023

Working at Saga felt like a melting pot of desperation. Training was awful, very limited and poor. Then staff are thrown onto the phones to take live calls without enough training. The stress of this caused many to leave the job. Saga Insurance is up for sale, yet they advertise the jobs within this area of the business as being permanent. No one tells you at interview Saga is selling it's underwriting business. Very underhand. Be aware of unachievable targets and failing their audits on things you have never been trained on or told about. Staff were constantly leaving. Recruitment was a constant revolving door. Not great for morale.

Pros

Working from home.

Cons

Not enough training, unachievable targets.

Was this review helpful?

Very inviting

Claims Handler (Current Employee) - Folkestone, Kent - 27 June 2023

The staff around you are the loveliest people you could meet, never feel under pressure. Lovely company to work for, normal working hours with one in three saturdays. Easy to book time off. Work from home 100% time

Was this review helpful?

productive and good company

Sales Advisor (Former Employee) - Hastings, East Sussex - 7 June 2023

great place to work. The manager is very supportive of you and will guide you in improving your performance. Colleagues are friendly and fun to work with. Team meetings are serious and both fun at the same time.

Was this review helpful?

Didn’t think you would be treated so badly when you give them 100% everyday

Customer Service Advisor (Current Employee) - Kent - 19 May 2023

What is the best part of working at the company?Worse company to work for the treat customer service staff really badly What is the most stressful part about working at the company?The way management speak to you What is the work environment and culture like at the company?Awful you are treated like dirt What is a typical day like for you at the company?Stressful and awful management

Was this review helpful?

Not what it used to be

Service Delivery Agent (Current Employee) - Folkestone, Kent - 3 May 2023

Wfh has made management lazy. It’s management that has ruined what used to be a happy workplace.After 20 years of happiness…it’s time to leave the toxicity.

Was this review helpful?

Wouldn't recommend

Claims Handler (Current Employee) - Ashford, Kent - 22 March 2023

Very high pressure for very low wages compared to the industry. Most of the benefits have been removed recently so really all there is left is the private health insurance. If you are below operations manager level, you are not a priority. They talk a lot about mental health support but it's not there in practice. IT systems are terrible and regularly break down.

Was this review helpful?

face fitting thing going on

Call Centre Agent (Former Employee) - Hastings, East Sussex - 6 February 2023

it was very competitive, chances to earn good commission - but it can be lost again so very quickly if you make somethings the most tiniest of errors on a call. they have a quality team who listen to 4 calls a month per person and if they find something they deem to be wrong, they will mark your down for that call - and if you get marked down a certain amount - you lose your commission that you've worked so hard for

Pros

good earning potential

Cons

management have their favourites

Was this review helpful?

Nice people and lovely office with sea view

Project Manager (Current Employee) - Folkestone Sandgate - 5 January 2023

It's a nice place to work with really nice people too, but you aren't paid competitively. They are making efforts to be a better employer. They care about mental health and diversity too.

Pros

Private medical, flexible working

Cons

Pay

Was this review helpful?

It's a job

Multiple Roles (Former Employee) - Folkestone, Kent - 26 November 2022

The call centre is hard - too many targets that are always moved and a quick turnover of staff.Promotion is difficult as it's not what you know but who you know. Once out of the call centre, it's a much nicer environment as your no longer 'just a number'.

Was this review helpful?

Very stressful

Customer Service Advisor (Former Employee) - Home Based - 5 November 2022

It wasn't the job for me. The targets were very high. Working from home wasn't the right environment for me but I felt no motivation to work on the office.

Was this review helpful?

Stressful & ever changing targets

Services Advisor (Current Employee) - Folkestone, Kent - 29 September 2022

Targets are ever changing and call answer rate and targets are all the business care about. Calls are boring and monotonous, renewal prices continuously go up and you have to deal with the flack.

Was this review helpful?

Many recent improvements

In House Security Officer (Current Employee) - Folkestone Sandgate - 19 September 2022

I have been well looked after since I joined 3 years ago. The Saga management team are very supportive. I have needed understanding and short notice leave once or twice, each time I received all of the help that I needed. I am very happy at work.

Was this review helpful?

fast paced

new claims agent (Former Employee) - Folkestone, Kent - 19 September 2022

working at saga was a great skill builder for me helped me to gain confidence with engaging with all types of customers and a-lot of multitasking. There was various dead lines that were met and all calls were audited and scored on. never really got any breaks, would go over the agreed working hours on a daily to get customer satisfaction. I joined around Christmas time and customer engagement was sky high, but the managers were all so very lovely and understanding.

Cons

long hours, very short breaks, calls will get scored like school work

Was this review helpful?

Fantastic company

Claims Handler (Current Employee) - Remote - 29 August 2022

Ive been here 4 months n I love it great work working hours the team are lovely n the inventives are fantastic. They look after your mental health and thr training is excellent.

Pros

All of it

Cons

None

Was this review helpful?

Great if you like targets

Sales Agent (Former Employee) - Home Based - 12 May 2022

Colleagues are generally lovely, but management are pushy and want you to meet targets that are near on impossible. Your commission gets taken over the smallest thing. Don’t bother if you suffer from stress this will tip you over the edge.

Was this review helpful?