Saga Insurance
Saga Insurance Employee Review
It takes a specific person
Customer Service Advisor (Current Employee) - Ramsgate - 29 July 2023
It really takes a specific type of person to work at Saga. You need resilience to answer call after call and be shouted at and abused by customers. You have to achieve monthly targets and will be threatened with disciplinary action if you fall below these. There is little to no recognition or empathy for the role you do. Your calls are monitored and you can be pulled up for the smallest infraction. There is no flexibility in the working pattern and applying for holiday leave is almost impossible. Training is frequently delayed or cancelled. You will likely be working from home with no support and frequently get abused if you have to put a customer on hold to query anything. The turnover for Saga is so bad that there are frequently not enough staff in to cover the call volumes.
Pros
Work from home
Cons
Customers, pressure from management and unrealistic targets
Ratings by category
2.0 out of 5 stars for Work/Life Balance
2.0 out of 5 stars for Salary/Benefits
4.0 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
1.0 out of 5 stars for Culture
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Same role
Pays the bills
Customer Service Advisor (Current Employee) - Remote - 27 November 2023
Lack of support from managers Scheduled breaks are robotic , holiday never available QA will mark down your calls , so you lose your commission Have to learn multiple products , for the same wage . A lot of customer complaints
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Same role
Great company to work for
Customer Service Advisor (Current Employee) - Home Based - 2 August 2023
Very good company to work for Have very good colleague discounts and rewardsEnjoy helping our customers especially vulnerable adults Really look after their staff
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Same roleSame location
Tough targets to reach, good benefits.
Customer Service Agent (Former Employee) - Ramsgate, Kent - 26 March 2018
Busy call centre, lots of training to begin the job role.
Management brought in a new system which caused a lot of stress for all members of the company.
Hardest part agressive and abusive customers and the management system.
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Ask a question about working or interviewing at Saga Insurance. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.2 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
2.8 out of 5 stars for Management
2.8 out of 5 stars for Culture
Questions about Saga Insurance
- How often do pay rises occur at Saga Insurance?8 people answered
- How often do you get a pay rise at Saga Insurance?3 people answered
- What questions did they ask during your interview at Saga Insurance?3 people answered
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