Saga Insurance

Saga Insurance Employee Review

Great company to work for

Customer Service Advisor (Current Employee) - Home Based - 2 August 2023

Very good company to work for Have very good colleague discounts and rewardsEnjoy helping our customers especially vulnerable adults Really look after their staff

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Similar reviews

Same roleSame location

Pays the bills

Customer Service Advisor (Current Employee) - Remote - 27 November 2023

Lack of support from managers Scheduled breaks are robotic , holiday never available QA will mark down your calls , so you lose your commission Have to learn multiple products , for the same wage . A lot of customer complaints

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Same role

It takes a specific person

Customer Service Advisor (Current Employee) - Ramsgate - 29 July 2023

It really takes a specific type of person to work at Saga. You need resilience to answer call after call and be shouted at and abused by customers. You have to achieve monthly targets and will be threatened with disciplinary action if you fall below these. There is little to no recognition or empathy for the role you do. Your calls are monitored and you can be pulled up for the smallest infraction. There is no flexibility in the working pattern and applying for holiday leave is almost impossible. Training is frequently delayed or cancelled. You will likely be working from home with no support and frequently get abused if you have to put a customer on hold to query anything. The turnover for Saga is so bad that there are frequently not enough staff in to cover the call volumes.

Pros

Work from home

Cons

Customers, pressure from management and unrealistic targets

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Same roleSame location

Please think twice before working here.

Customer Service Advisor (Former Employee) - WFH - 18 July 2023

Working at Saga felt like a melting pot of desperation. Training was awful, very limited and poor. Then staff are thrown onto the phones to take live calls without enough training. The stress of this caused many to leave the job. Saga Insurance is up for sale, yet they advertise the jobs within this area of the business as being permanent. No one tells you at interview Saga is selling it's underwriting business. Very underhand. Be aware of unachievable targets and failing their audits on things you have never been trained on or told about. Staff were constantly leaving. Recruitment was a constant revolving door. Not great for morale.