Customer Service Representative at Saga

Reviews

Customer Service Agent/Insurance broker in Folkestone

on 10 October 2023

Answering 60 or more calls, if you dont hit targets you get training even when its not your fault you missed the target by as little as 5p. not good with mental helth support

Customer Service Advisor in Hastings, East Sussex

on 10 August 2020

Disappointing isn’t the word

I spent nearly 3 years at Saga and unfortunately left due to many reasons. Management as a whole is awful, and the few managers that are great aren’t appreciated. Unrealistic expectations on taking calls, they want you to be on the phone 99% of the day and have no empathy to stress levels of the job, their attitude is clear, business needs and nothing else. Poor salary and no care for their empl...

Customer Service Advisor in Thanet District, Kent

on 6 September 2018

Robs you of all self confidence

I worked here for 2 and a half years as a customer service advisor. The job in itself is ok, you get your fair share of grumpy customers but generally people are ok to deal with and you never know what the next call will be about which adds some variety. The problems I have with this company are that you are basically bullied into saying certain things to customers to get them to either buy so...

Customer Service Advisor in Folkestone, Kent

on 2 August 2018

Run away do not join Saga

I'm based in customer service in Folkestone. I'm earning about £8.15 an hour and don't get sick pay. Someone actually asked me why i bother going to work as my pay is so poor. Manager's will go on about the 'Rem levels' but unless you never go sick, never go non comp, always hit your targets you'll never move up the rem levels. One Saga doesn't exist as call centre staff are treated appall...

Customer Service Advisor in Thanet, Kent

on 23 September 2017

Once great company gone downhill

Once a great company to work for. When Saga was owned by the family of the founder it was the best company I had ever worked for. The only target being excellent Customer service. As soon as a management buy out took place things started to change almost immediately. Sales targets were introduced and gradually increased to an almost unattainable level. Dismissals for failure to hit targets were fr...

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