Saga

Saga Employee Review

Awful experience treated badly

Travel Advisor (Former Employee) - Swansea - 31 May 2023

Firstly don't even bother applying . The way in which they treat their staff is disgusting. During training I was left by 1 employee at a hotel and no way to get back home to Wales. The person in question should've had a disciplinary. But got off scot-free! No thought for anyones mental health or support . I had to make my own way home from Crawley. Very clicky and the expectations are very extreme. Put in such an terrible situation. Don't bother applying not worth the pain or hassle

Pros

Learn from suppliers

Cons

Clinky and poor management

Ratings by category

1.0 out of 5 stars for Work/Life Balance

1.0 out of 5 stars for Salary/Benefits

1.0 out of 5 stars for Job security/advancement

1.0 out of 5 stars for Management

1.0 out of 5 stars for Culture

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Same role

Extremely stressfull

travel/motor sales advisor (Current Employee) - middelburg, folkestone - 8 September 2016

I have worked as an insurance adviser for about a year now and have been looking for another job for about five months. The only thing keeping me at Saga is the good pay, you can't complain about that, especially if you hit targets and get good commission. As for the working environment, I walk in to people in tears because of the stress of the job. I've never seen such a high turnover of staff as there is here. Instead of management listening to the agents and improving the system they're happy for you to leave without a second thought, you will be replaced in an instant. I trained with 12 others and there's only two of us left, most left within the first 6 months. If you want to work here just be aware you need to be able to deal with constant coaching, you're only as good as your last mistake, not a lot of praise for the good work you do. You can lose all your commission if you forget to say one thing on the phone, no consideration is taken if you're having an off day, you have to be on the ball every minute you're in there, leave your personal life at home. Angry customers, constantly, if you take things personally it's not the job for you. I can only speak for sales and customer service departments, but about 5% of people enjoy their work, even enjoy is a strong word. There's extremely low morale, you will hear people moaning about the work constantly. Targets are unrealistic, as an example you can lose all your commission if the people you sell to don't have an email address to send their documents to. Saga work under the guise that they care for their -

Pros

very friendly colleagues who support each other

Cons

bad management, no support for stress, patronising coaching

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Really feel part of the team

Talent Acquisition Partner (Current Employee) - Remote - 8 April 2022

Saga are a really supportive and welcoming company allowing me to really feel part of the team even though I work remotely. I enjoy what I do and feel I am making a contribution to the company and that my work is valued.

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Toxic, disappointing and cliquey

Call Centre Agent (Former Employee) - Folkestone, Kent - 23 May 2021

I would start by saying the high turnover of staff should be the first warning sign, ask yourself why they are constantly hiring and have such a high turnover...A truly tragic company to work for. No room for progression and such a cliquey environment, grown adults acting like children (including management). You have unrealistic targets and management that belittle you 24/7, you are constantly under a magnifying glass.Management openly talk about sensitive information they have been given by employees on the floor without any regards or respect, and though you can report incidents unless you have proof they are not interested.They do not care about your well-being be it mental or physical health- constantly disregarded. Pay is vile compared to their competitors and the sickness monitoring scheme is laughable.Avoid this place at all costs!