Saga
3.4 out of 5 stars.
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Saga Employee Reviews in Folkestone

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Folkestone24 reviews

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3.3Work-life balance
3.1Pay & benefits
2.8Job security & advancement
2.9Management
3.2Culture

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Found 24 reviews matching the searchSee all 157 reviews
targetphonestaffpoorshiftlongcustomcare

Great place to expand your knowledge

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lots of opportunity to learn multiple skills and meet new people. i have worked in the call centre on the phone selling home insurance and progressed into a fraud investigator roll as i had the desire to continue my learning and gain more valuable skills.
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Toxic, disappointing and cliquey

I would start by saying the high turnover of staff should be the first warning sign, ask yourself why they are constantly hiring and have such a high turnover...A truly tragic company to work for. No room for progression and such a cliquey environment, grown adults acting like children (including management). You have unrealistic targets and management that belittle you 24/7, you are constantly under a magnifying glass.Management openly talk about sensitive information they have been given by employees on the floor without any regards or respect, and though you can report incidents unless you have proof they are not interested.They do not care about your well-being be it mental or physical health- constantly disregarded. Pay is vile compared to their competitors and the sickness monitoring scheme is laughable.Avoid this place at all costs!

Pros

Payday

Cons

Management, structure, shifts the list goes on
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Insights into Saga

Based on 9 survey responses
What people like
  • Ability to meet personal goals
  • Inclusive work environment
  • Clear sense of purpose
Areas for improvement
  • General feeling of work happiness
  • Ability to learn new things
  • Sense of belonging

Great company to work for

Loved every minute of my time with Saga and would be still there now if it hadn't been for the pandemic. Some amazing opportunities, great products, some great colleagues. Miss it every day.

Pros

Top management that listen

Cons

Alot of restructures in recent years has seen alot of unemployment.
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Please do not contemplate working here.

As an on the phone agent saga do not care about you what so ever, talk to them about mental health and they do not care. Working from home is challenging but understandable times however call centre agents have not even been given a thank you for all their support through lockdown. Instead they've made shifts worse, they've put our targets up and constant emails pressing us for more & more.They will take your commission away from you so easily, seems as if they will do everything in their power to take it away from you so they do not have to pay it.Although they're saving 11.2m a year by not having us in the office yet we don't even get a look in because were just the bread winners. Absolutely disgusted with this company, once so reputable but do not care for their staff what so ever.Managers are not even capable of lacing their boots to the role and as the higher ups go their just as bad.

Pros

When the shift ends.

Cons

Everything. Just everything
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Avoid at all costs!!!

I started at saga about a year and a half ago and have already had 3 different managers. Constant pressure put on you to hit targets, no chance of moving up anywhere unless you’re a bumlicker or sleeping with someone from management. Stress beyond belief, even stressed when you are not working! Taken to a disciplinary for having too much time off! I had 10 days off in 1 year, 2 weeks at a time for tonsillitis and I was threatened with a disciplinary meeting! It’s a joke! time wasting customers, not enough communication from management, pay is not good enough for the job you are doing! Any chance to take your commission away they will take it, no matter how hard you have worked all month! Just avoid please!!!
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Don’t do it to yourself

All started great until they asked for dbs after finishing 4-5 weeks of classroom training which they wasn’t satisfied with as offence on dbs was only 5 years old and not spent. Management don’t really speak to each other and are so far up themselves. Company is going downhill and losing money everyday I would avoid.
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Official response from Saga

5 December 2019
Hello,Thanks for taking the time to leave a review.As a company that operates under FCA regulation we carry out vetting of all staff when they join us. We also ask candidates to complete a declaration prior to starting where we can have an open and honest conversation about any concerns that may come up on a DBS. I am sorry that you were not able to provide the information we required and that your time with us was short.If you wish to discuss further please contact me at saga.careers@saga.co.ukKind regards,Gary N.

Work

The job itself was inbound calls from customers who think they are better than you. The pay was not worth the hours or the stress. The hours were ridiculous and the management was overall poor.

Pros

Good colleagues

Cons

Bad pay, bad hours and stressful job
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Official response from Saga

31 July 2019
Hello,Thanks for taking the time to leave a review.It is good to read that you felt you had good colleagues when you were with Saga. I agree we have a great team.I am sorry to hear that you didn't enjoy other areas of the role and would be happy to discuss this further with you. Insight from both current and former employees is valuable to me.Kind regards,Gary Nsaga.careers@saga.co.uk

Just run ... don’t do it !!!

Saga has got to be one of the worst employers I have ever worked for , they talk the talk but can’t even walk .long hrs for laughable wages middle management are a group of friends that have as much training as a performing chimp and have no people or communication skills what so ever. If you want to get ahead and progress good luck unless you are sleeping with a manager, everyone is always stressed and or crying every day .... good luck you’re going to need it

Pros

Home time

Cons

Everything
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Official response from Saga

31 July 2019
Hello,Thanks for taking the time to leave a review. I haven't seen anything of what you mention so I would be really grateful if you could reach out to me to discuss further.Kind regards,Gary Nsaga.careers@saga.co.uk

Awful

Terrible company, Treat there staff terribly with constant favourites, your timed and monitored every single Minute of the day. The managers talk down to you, the pay is absoubtly shocking. Some targets impossible to meet if you say 1 wrong thing on the phone you can’t get to your target all as another way of making sure they can pay you next to nothing. no progression, no care. Working very very hard and not seeing the benefits. 99.9% of staff absolutely despise working there. Do not work there. It’s a black hole of disappointment.

Pros

Free bus

Cons

There aren’t enough bullet points in the world
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Official response from Saga

31 July 2019
Hello,Thanks for taking the time to leave a review.I am sorry to hear that you feel so badly about the company you work for and I would like to discuss this further with you to learn more about your concerns.Please reach out to me when you are free.Kind regards,Gary Nsaga.careers@saga.co.uk

Run away do not join Saga

I'm based in customer service in Folkestone. I'm earning about £8.15 an hour and don't get sick pay. Someone actually asked me why i bother going to work as my pay is so poor. Manager's will go on about the 'Rem levels' but unless you never go sick, never go non comp, always hit your targets you'll never move up the rem levels. One Saga doesn't exist as call centre staff are treated appallingly compared to other departments. Staff are leaving all the time and morale is rock bottom. No-one listens or cares. Don't fall for the bull they give you at the assessment dsys, progress is virtually impossible from customer services to elsewhere in the business, money is dire, targets not achievable and perks pretty non existent. Just walk away and consider yourself lucky if you never get to work here.

Pros

Home time, private healthcare

Cons

Pay. Management, morale
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Jobs at Saga

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Weirdly run

For all their talk of a unified company, no one know what others are doing, so frequently work streams are duplicated. The top bosses, paid huge amounts of money, seem unaware of this. Chaotic. Frustrating. A shame as the brand is placed to benefit from an aging population but it appears not to understand them, except in the most superficial way. Hence the company is not doing very well. Heard people in the call centre are not paid for sick days... v low wages there too.

Pros

Some good staff benefits. Nice workers

Cons

Bad internal comms. Low salaries.
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Was a fun place to work

I enjoyed my time there and thought the people were lovely. Everyone made sure you understood what you were doing and that you were settled in. I thought this was a great atmosphere to work in.
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Good company

This is a great company to work for, who look after their staff. I gained so much experience across the whole marketing mix in my time there, both offline and online.
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Stressful place to work

Stressful place to work with poor work life balance due to constantly changing shift patterns. You also get timed for comfort breaks which is time spent going to the toilet. Hardest part of the job is sitting down all day taking call after call. Best part of the job, the people you make friends with.

Pros

The people

Cons

Poor work life balance
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mixed feelings - draining at times but fun work enviroment in my team

If it wasn't for the on floor fun and jokes with other colleagues within my team I doubt I would of lasted this long In the call centres on the phone. in busy periods its hard to stay productive I feel they ask a lot of you with badly spaced breaks throughout the day. too many targets to hit and too many issues that can cause those targets not to be possible to hit. most enjoyable part is when you get a nice customer on the phone or if your lucky for some down time to sit and chat and have a laugh with colleagues which doesn't happen often

Pros

team mates, benefits, I have a good manager

Cons

long hours, holiday sometimes hard to get, system issues
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Bad

Do not work for them they do not know how to manage you from the start. the staff turn over is You will just be answering calls and getting abused

Pros

Money

Cons

Managment
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Extremely stressfull

I have worked as an insurance adviser for about a year now and have been looking for another job for about five months. The only thing keeping me at Saga is the good pay, you can't complain about that, especially if you hit targets and get good commission. As for the working environment, I walk in to people in tears because of the stress of the job. I've never seen such a high turnover of staff as there is here. Instead of management listening to the agents and improving the system they're happy for you to leave without a second thought, you will be replaced in an instant. I trained with 12 others and there's only two of us left, most left within the first 6 months. If you want to work here just be aware you need to be able to deal with constant coaching, you're only as good as your last mistake, not a lot of praise for the good work you do. You can lose all your commission if you forget to say one thing on the phone, no consideration is taken if you're having an off day, you have to be on the ball every minute you're in there, leave your personal life at home. Angry customers, constantly, if you take things personally it's not the job for you. I can only speak for sales and customer service departments, but about 5% of people enjoy their work, even enjoy is a strong word. There's extremely low morale, you will hear people moaning about the work constantly. Targets are unrealistic, as an example you can lose all your commission if the people you sell to don't have an email address to send their documents to. Saga work under the guise that they care for their - 

Pros

very friendly colleagues who support each other

Cons

bad management, no support for stress, patronising coaching
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enjoyable fast paced enviroment

i really enjoy my job within SAGA and have worked my way to a high level. It is an enjoyable place of work and every day is different
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Good experience int sales and work life

A typical day at work would be turning up and setting up computer and phone ready for shift start. wait for incoming calls for travel insurance quotations. I learned how to manage my time better and working in a team, I also gained a lot of confidence on the phone and realized my potential for sales or customer service. Higher management were great and very supportive during my time there. Unfortunately team manager could be slightly unprofessional. The most enjoyable part of my job was working towards my targets and competing in my team against the other teams in the department.

Pros

Great atmosphere amongst team

Cons

Team Manager unproffesional
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people in my team are good to work with

I find my job at present very teadiess, with no mental stimulation. I am looking for something with more mental stimulation.

Pros

good benefits, ie holiday, pay, sick pay

Cons

late evening hours, boring work
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good for most things

i was an ok place to work just have to careful as they are on you to catch you out for fca, pay was ok hours were good and alot of over time
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Overall rating

Based on 157 reviews

Ratings by category

3.3 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
2.8 out of 5 stars for Job security/advancement
2.9 out of 5 stars for Management
3.2 out of 5 stars for Culture

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