3.4 out of 5 stars.
Write a review

Saga Employee Reviews in Hastings

Review this company
Job Title
Hastings11 reviews

Ratings by category

3.2Work-life balance

Sort by

Found 11 reviews matching the searchSee all 158 reviews

Counterintuitive yet still productive

Indeed featured review

The most useful review selected by Indeed
I feel as if Saga has some great pathways you can choose from. It is a very good place to go for confidence building, skill learning and general socialising. Yet some of the management department suffer greatly. They lack crucial skills, knowledge and empathy for others. It essentially is a glorified Lone Ranger mission, with seldom bursts of teamwork; unless of course you are in the top section of the hierarchy. You definitely have to adapt an 'Ignorance is bliss' approach to further yourself in the company.


Great in company benefits, salary, discounts off company products


You're faced with idiots, the system is corrupt, unrealistic expectations
Was this review helpful?

Disappointing isn’t the word

I spent nearly 3 years at Saga and unfortunately left due to many reasons. Management as a whole is awful, and the few managers that are great aren’t appreciated. Unrealistic expectations on taking calls, they want you to be on the phone 99% of the day and have no empathy to stress levels of the job, their attitude is clear, business needs and nothing else. Poor salary and no care for their employees. Not an experience I’d recommend!


Work with good people, some managers are great


Poor salary, no empathy, poorly run, managers lack skill
Was this review helpful?

Insights into Saga

Based on 9 survey responses
What people like
  • Ability to meet personal goals
  • Inclusive work environment
  • Clear sense of purpose
Areas for improvement
  • General feeling of work happiness
  • Ability to learn new things
  • Sense of belonging

Avoid at all costs

I worked there for about a year . The management was poor and management were not understanding of those with mental health or long term conditions . The stress of the job and the stress you are put under due to management etc is unbearable. Most of the managers are not supportive and just read from a script when talking to you. I would avoid at all costs . They don’t care about you as a person you are just a number




Stressful, poor management
Was this review helpful?

pressured workplace

The workplace was very pressured and it seemed the more you did the more was wanted from you. The hardest thing was selling additional things to the customer. The most enjoyable was talking to the customer and being able to help them even if they didn't want to take on additional cover. On the whole I found my colleagues very nice, the management were just management they didn't impress me to that extent. They had targets to meet and that was passed onto us. The last thing I will say is that Saga need to stay in contact with their company who check references so as to avoid any confusion.


consessions on insurance & holidays


Was this review helpful?

Worse place to work avoid

An alfuw place to work, they treat the staff like rubbish and you are just a number to them. It was hel on earth working for them. They have manages who can't do their job and take out their personal problems on their team. Avoid working here. They force overtime on you and if you already have plans or other commitments to bad they don't give u a choice.


Bad pay, long hour, forced overtime, abusive customers
Was this review helpful?

Rate your recent company

Share your experience to help others

Excellent company

Well structured between customer service and sales, clean and positive. Possibly a case of who you are managed by as there is a lack of support but with that you get the freedom to excel


Great atmosphere clear progression plans


Was this review helpful?

Not So Great

I was a sales Advisor on the phones, it starts of so great training is amazing and to be honest everything is sugar coated ALOT, when you get to the floor is when you really learn though! You do get abused a lot on the phone and it is hard work! Near the end of my time there I was diagnosed with mental health issues, I was unfortunately penalised because of that, if I said I was having an off day and that I needed a bit of support it was 'snap out of it and get on' eventually the stress got to me so much that I began to do everything wrong eventually leading to my end at the company! If you do want to work there it is fun but management and their thoughts on issues is AWFUL!


Meet amazing people (colleagues) and pay


Management, customers are always angry at the ridiculous prices. Very negative atmosphere
Was this review helpful?


I worked at Saga Insurance for over 3 years and I have nothing bad to say about the company. It's a professional environment to be in. My work co-workers were amazing and they are life long friends. I love Saga and I would encourage everyone to go there.


Free Health Care, Free dinners if you exceed expectations, progression is available for everyone.


Sales enviroment can be stressful at times.
Was this review helpful?

Shocking to work for

I worked at saga for nearly a year as a sales agent, still to this day I don't know how I managed it! Poor communication between managers and staff. Managers quite clearly have their favourites and make it obvious. No career progression even when you make it clear what you want.


Made good friends!


Awful hours, always change shifts, never get approved holiday
Was this review helpful?

Poor management and utterly disparaging.

Working for SAGA is equal to being encapsulated into George Orwell's book 1984, the book serves as a succinct allegory for a typical day in the life of a SAGA employee. From the moment you begin your day you are monitored by a computer based productivity measuring system and if you do not conform to their targets for any reason you will be subject to a disciplinary and/or fired. The managers treat their staff like children and constantly bombard them with unnecessary pressure in a disparaging manner; being threatened with a disciplinary is a common tool used to incite fear into their employees. Employees are commonly exploited and withheld from their basic workers' rights, such as the taking their right to a 10 minute break on a full-time shift.SAGA regains a modicum of appraisal in regards to their pay; for a telesales role there are realistic benefits to achieve well in a commision based pay system - commision is used as an incentive to influence better sales performance. Although, for the most part, do not expect SAGA to be a reliable or long term employer. They hold no loyalty to their staff and will cut anyone loose using their powers of HR bureaucracy and their monitoring systems to backup any case.


commision based pay, good temporary or part-time job.


poor management, very bureaucratic, constantly monitored, constantly and unfairly pressured, little job security, few opportunities to progress.
Was this review helpful?

Repetitive and lonely

Six weeks of training that gives you the idea that you're really going to enjoy the job when you get on to the floor. After those six weeks are up and I joined my new team I wasn't welcomed into it at all. The manager didn't introduce me to anyone and I got sat far away from everyone like an outcast and far away if I was to need any help. The job is very boring ans repetitive, sat down all day and go home at the end of the day with a pounding headache.


just a number not a person
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at Saga. Our community is ready to answer.Ask a Question

Overall rating

Based on 158 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
2.8 out of 5 stars for Job security/advancement
2.9 out of 5 stars for Management
3.2 out of 5 stars for Culture

Compare Saga with

  • Companies
  • Saga
  • Employee reviews
  • Hastings