3.4 out of 5 stars.
Write a review

Saga Employee Reviews for Claims Processor

Review this company
Job Title
Claims Processor6 reviews
United Kingdom6 reviews

Ratings by category

3.3Work-life balance

Sort by

Found 6 reviews matching the searchSee all 157 reviews

Okay, stressful and target driven

Indeed featured review

The most useful review selected by Indeed
Generally the work life balance is good. However constant changes and stress with meeting targets is not good. Is okay but can get boring.Things change to quickly.
Was this review helpful?


The role was based within offices where I dealt with car claims over the telephone (both inbound and outbound) with customers belonging to Saga and third party customers. The purpose of my role was to ensure the claim process ran as smoothly as possible for the third party involved in the coalition. This role also had weekly targets which I was able to meet.
Was this review helpful?

Insights into Saga

Based on 9 survey responses
Areas for improvement
  • General feeling of work happiness
  • Ability to learn new things
  • Sense of belonging

competitive environment

Work is currently 9 hours a day liaising with clients,supplier and police. Investigation of suspect claims, telephone interviews,Since working here i have learned to listen to decipher what suspect clients are not telling us and to forward think and look outside the box. The current team i work with are very new and young so i am enjoying imparting my experience and coaching them in claims handling and investigation. The hardest part of my job is remaining calm when being shouted at by clients venting their frustrations and not to take it personally. The thing i enjoy most is the investigation and the coaching ,


free coffee, options to enhance my skills


long hours and constant change of shift patterns
Was this review helpful?


dealing with people all day helping them deal with there claims and help sort any questions out that the customer asks
Was this review helpful?


I have nothing more to say other than I have never felt so bullied and ignored in a company before.
Was this review helpful?

Rate your recent company

Share your experience to help others

productive and rewarding job role

My current job role involves assisting innocent third parties in non accident motor claims. I have a fantastic rapport with the public both over the telephone and face to face and am a very patient person. The most enjoyable part of my current job is being able to assist an innocent person who has not been at fault for a road traffic accident and helping rectify their situation.
Was this review helpful?

Claims Processor at Saga

Estimated salary
£23,130 per year

Want to know more about working here?

Ask a question about working or interviewing at Saga. Our community is ready to answer.Ask a Question

Overall rating

Based on 157 reviews

Ratings by category

3.3 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
2.8 out of 5 stars for Job security/advancement
2.9 out of 5 stars for Management
3.2 out of 5 stars for Culture

Compare Saga with

Learn about Saga in popular locations

  • Companies
  • Saga
  • Employee reviews
  • Claims Processor