Saga Employee Reviews for Claims Processor

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Job Title

Claims Processor6 reviews

Location

United Kingdom6 reviews

Ratings by category

3.3Work-life balance

2.8Job security & advancement

3.2Culture

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Found 6 reviews matching the searchSee all 157 reviews

target phone staff poor shift long custom care

Okay, stressful and target driven

Claims Handler (Current Employee) - Kent - 1 December 2019

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Generally the work life balance is good. However constant changes and stress with meeting targets is not good. Is okay but can get boring.Things change to quickly.

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Saga

Claims Handler (Former Employee) - Broadstairs, United Kingdom - 26 April 2017

The role was based within offices where I dealt with car claims over the telephone (both inbound and outbound) with customers belonging to Saga and third party customers. The purpose of my role was to ensure the claim process ran as smoothly as possible for the third party involved in the coalition. This role also had weekly targets which I was able to meet.

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Insights into Saga

Based on 9 survey responses

Areas for improvement

General feeling of work happiness
Ability to learn new things
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competitive environment

theft, fire, vandaism claims handler (Current Employee) - ENG - 6 September 2015

Work is currently 9 hours a day liaising with clients,supplier and police. Investigation of suspect claims, telephone interviews,Since working here i have learned to listen to decipher what suspect clients are not telling us and to forward think and look outside the box. The current team i work with are very new and young so i am enjoying imparting my experience and coaching them in claims handling and investigation. The hardest part of my job is remaining calm when being shouted at by clients venting their frustrations and not to take it personally. The thing i enjoy most is the investigation and the coaching ,

Pros

free coffee, options to enhance my skills

Cons

long hours and constant change of shift patterns

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,./,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Claims Handler (Former Employee) - Folkestone, ENG - 5 December 2013

dealing with people all day helping them deal with there claims and help sort any questions out that the customer asks

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Terrible

Claims Handler (Current Employee) - Thanet - 20 November 2012

I have nothing more to say other than I have never felt so bullied and ignored in a company before.

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productive and rewarding job role

thirs party pro active claims handler (Current Employee) - ramsgate, kent - 30 May 2012

My current job role involves assisting innocent third parties in non accident motor claims. I have a fantastic rapport with the public both over the telephone and face to face and am a very patient person. The most enjoyable part of my current job is being able to assist an innocent person who has not been at fault for a road traffic accident and helping rectify their situation.

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