Saga

Saga Employee Review

Toxic, disappointing and cliquey

Call Centre Agent (Former Employee) - Folkestone, Kent - 23 May 2021

I would start by saying the high turnover of staff should be the first warning sign, ask yourself why they are constantly hiring and have such a high turnover...A truly tragic company to work for. No room for progression and such a cliquey environment, grown adults acting like children (including management). You have unrealistic targets and management that belittle you 24/7, you are constantly under a magnifying glass.Management openly talk about sensitive information they have been given by employees on the floor without any regards or respect, and though you can report incidents unless you have proof they are not interested.They do not care about your well-being be it mental or physical health- constantly disregarded. Pay is vile compared to their competitors and the sickness monitoring scheme is laughable.Avoid this place at all costs!

Pros

Payday

Cons

Management, structure, shifts the list goes on

Ratings by category

1.0 out of 5 stars for Work/Life Balance

2.0 out of 5 stars for Salary/Benefits

1.0 out of 5 stars for Job security/advancement

1.0 out of 5 stars for Management

1.0 out of 5 stars for Culture

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Customer Service Agent/Insurance broker (Former Employee) - Folkestone - 10 October 2023

Answering 60 or more calls, if you dont hit targets you get training even when its not your fault you missed the target by as little as 5p. not good with mental helth support

Pros

Non

Cons

A lot

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Great company to work for

Saga Holidays & Cruise Regional Sales Manager (Former Employee) - Folkestone, Kent - 7 January 2021

Loved every minute of my time with Saga and would be still there now if it hadn't been for the pandemic. Some amazing opportunities, great products, some great colleagues. Miss it every day.

Pros

Top management that listen

Cons

Alot of restructures in recent years has seen alot of unemployment.

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Same location

Please do not contemplate working here.

Agent (Former Employee) - Folkestone - 19 August 2020

As an on the phone agent saga do not care about you what so ever, talk to them about mental health and they do not care. Working from home is challenging but understandable times however call centre agents have not even been given a thank you for all their support through lockdown. Instead they've made shifts worse, they've put our targets up and constant emails pressing us for more & more.They will take your commission away from you so easily, seems as if they will do everything in their power to take it away from you so they do not have to pay it.Although they're saving 11.2m a year by not having us in the office yet we don't even get a look in because were just the bread winners. Absolutely disgusted with this company, once so reputable but do not care for their staff what so ever.Managers are not even capable of lacing their boots to the role and as the higher ups go their just as bad.