Saga

Saga Employee Review

Awful experience treated badly

Travel Advisor (Former Employee) - Swansea - 31 May 2023

Firstly don't even bother applying . The way in which they treat their staff is disgusting. During training I was left by 1 employee at a hotel and no way to get back home to Wales. The person in question should've had a disciplinary. But got off scot-free! No thought for anyones mental health or support . I had to make my own way home from Crawley. Very clicky and the expectations are very extreme. Put in such an terrible situation. Don't bother applying not worth the pain or hassle

Pros

Learn from suppliers

Cons

Clinky and poor management

Ratings by category

1.0 out of 5 stars for Work/Life Balance

1.0 out of 5 stars for Salary/Benefits

1.0 out of 5 stars for Job security/advancement

1.0 out of 5 stars for Management

1.0 out of 5 stars for Culture

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Same role

Extremely stressfull

travel/motor sales advisor (Current Employee) - middelburg, folkestone - 8 September 2016

I have worked as an insurance adviser for about a year now and have been looking for another job for about five months. The only thing keeping me at Saga is the good pay, you can't complain about that, especially if you hit targets and get good commission. As for the working environment, I walk in to people in tears because of the stress of the job. I've never seen such a high turnover of staff as there is here. Instead of management listening to the agents and improving the system they're happy for you to leave without a second thought, you will be replaced in an instant. I trained with 12 others and there's only two of us left, most left within the first 6 months. If you want to work here just be aware you need to be able to deal with constant coaching, you're only as good as your last mistake, not a lot of praise for the good work you do. You can lose all your commission if you forget to say one thing on the phone, no consideration is taken if you're having an off day, you have to be on the ball every minute you're in there, leave your personal life at home. Angry customers, constantly, if you take things personally it's not the job for you. I can only speak for sales and customer service departments, but about 5% of people enjoy their work, even enjoy is a strong word. There's extremely low morale, you will hear people moaning about the work constantly. Targets are unrealistic, as an example you can lose all your commission if the people you sell to don't have an email address to send their documents to. Saga work under the guise that they care for their -

Pros

very friendly colleagues who support each other

Cons

bad management, no support for stress, patronising coaching

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Horrible company. Especially the top management

Agent (Former Employee) - Folkestone Sandgate - 17 November 2023

The top people especially 1 OM in particular doesn't care about about anyone apart from their results. Shame on him. Doesn't take into consideration individuals circumstances.

Pros

None

Cons

Bullying and harassment.

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Hate it

Customer Service Agent/Insurance broker (Former Employee) - Folkestone - 10 October 2023

Answering 60 or more calls, if you dont hit targets you get training even when its not your fault you missed the target by as little as 5p. not good with mental helth support