Saga Employee Reviews

Pros: Their nursery for the staffs children is amazing and Ofsted 1. IT team have worked really hard to get us working from home. Apprenticeships available. Flexible working in some roles. Cons:Management do not care about your well being, only the figures. Every second of your working day is monitored and scored against targets you even get a ranking in your team about how good/bad your doing. Lots of redundancies. POOR wages for under-management roles and they fail to increase them every year in a way that the employees deserve. They will tell you how much profit the business is making in the same breath. No freedom of speech. Multiple staff off sick for stress, many heading that way. They offer the chance to speak up with mental health issues but as soon as you do your shut back down again and told to get on with the job. No career progression so you get stuck in your job. They will ask you however to increase your workload and help other departments, which is probably why there are no job opportunities because they source the extra hands from elsewhere. We have staff surveys now, but the responses to our complaints are like ‘huh, give us an example’ or ‘I’ve never witnessed that’. Pure denial. Oh I could go on, it’s so disappointing.

Pros

As above

Cons

As above

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Robs you of all self confidence

Customer Service Advisor (Former Employee) - Thanet District, Kent - 6 September 2018

I worked here for 2 and a half years as a customer service advisor. The job in itself is ok, you get your fair share of grumpy customers but generally people are ok to deal with and you never know what the next call will be about which adds some variety. The problems I have with this company are that you are basically bullied into saying certain things to customers to get them to either buy something like an add on or to renew regardless of the type of customer you have on the other end of the phone. If you aren't hitting targets you are threatened with coaching contracts on a regular basis. Any tiny mistake will have you in HR begging for forgiveness. So demoralizing. Commission is very easily lost...it seems that they will go out of their way to find a fault with you so you don't get your commission you worked so hard for. In a nutshell if you really need a job it will get you by ok for a while but I couldn't stay here long term. Working hours are good if you are part time but full time hours have horrendous shift patterns. Nice canteen and free parking.

Pros

Nice office and surroundings

Cons

Stressful. Always fear making mistakes.

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Insights into Saga

Based on 9 survey responses

What people like

Ability to meet personal goals
Inclusive work environment
Clear sense of purpose

Areas for improvement

General feeling of work happiness
Ability to learn new things
Sense of belonging

Run away do not join Saga

Customer Service Advisor (Current Employee) - Folkestone, Kent - 2 August 2018

I'm based in customer service in Folkestone. I'm earning about £8.15 an hour and don't get sick pay. Someone actually asked me why i bother going to work as my pay is so poor. Manager's will go on about the 'Rem levels' but unless you never go sick, never go non comp, always hit your targets you'll never move up the rem levels. One Saga doesn't exist as call centre staff are treated appallingly compared to other departments. Staff are leaving all the time and morale is rock bottom. No-one listens or cares. Don't fall for the bull they give you at the assessment dsys, progress is virtually impossible from customer services to elsewhere in the business, money is dire, targets not achievable and perks pretty non existent. Just walk away and consider yourself lucky if you never get to work here.

Pros

Home time, private healthcare

Cons

Pay. Management, morale

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Weirdly run

Marketing (Former Employee) - Folkestone, Kent - 27 July 2018

For all their talk of a unified company, no one know what others are doing, so frequently work streams are duplicated. The top bosses, paid huge amounts of money, seem unaware of this. Chaotic. Frustrating. A shame as the brand is placed to benefit from an aging population but it appears not to understand them, except in the most superficial way. Hence the company is not doing very well. Heard people in the call centre are not paid for sick days... v low wages there too.

Pros

Some good staff benefits. Nice workers

Cons

Bad internal comms. Low salaries.

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can be fun workplace

Accounts Clerk (Former Employee) - Enbrook - 24 July 2018

I worked in the accounts department many years loved the job and my suppliers would have liked to stay but choice was taken away from me. Some of the managerial staff need to be taught how to treat staff, and they need to review the salaries and should listen to the employees opinions as well more as they are the ones actually doing the jobs! If your face fits you will go far if it does not you will never get anywhere , and there is a fair amount of "bullying" tactics can be seen in various departments

Pros

Lovely staff canteen

Cons

Management need to listen to staff more

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Was a great company in the early years

Many various roles (Former Employee) - All over Kent - 26 June 2018

As with all big companies, the attention to detail sometimes gets overlooked and the workers become mushrooms (kept in the dark and fed manure) . It's only gone this way in the last 2/3 years and is a great shame, as it was fantastic to work for in the beginning.

Pros

Salary was good

Cons

Where does one start :(

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Was a fun place to work

Ticketing Assistant (Former Employee) - Folkestone, Kent - 13 June 2018

I enjoyed my time there and thought the people were lovely. Everyone made sure you understood what you were doing and that you were settled in. I thought this was a great atmosphere to work in.

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Bullying culture to carers

Carer (Current Employee) - Hertfordshire - 14 May 2018

Long hours , split shifts, 100 miles a day all over the place Chaos and terrible shift planning . Gone really down hill Don't care about their carers or clients All about making money

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better than most care companies

mobile social care support worker (Former Employee) - Hertfordshire - 2 March 2018

better than most companies in the social care sector but suffers from the chronic underfunding of the sector and the difficulties of trying to compete in with companies which the current government encourage as a race to the bottom.

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Will miss some people.

Claims Advisor (Former Employee) - Kent - 25 January 2018

Pushed hard for little reward. Joined because I wanted a career and was enticed in by offers of progression, but that’s really not the case there. I was sold a fib and got worked to the bone for pittance.

Pros

Hometime

Cons

Nothing is what it seems - chase your dreams elsewhere..

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Jobs at Saga

Application Developer

Ashford

6 days ago

Lead Application Developer

Ashford

6 days ago

Good company

Marketing Executive (Former Employee) - Folkestone - 2 January 2018

This is a great company to work for, who look after their staff. I gained so much experience across the whole marketing mix in my time there, both offline and online.

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Once great company gone downhill

Customer Service Advisor (Former Employee) - Thanet, Kent - 23 September 2017

Once a great company to work for. When Saga was owned by the family of the founder it was the best company I had ever worked for. The only target being excellent Customer service. As soon as a management buy out took place things started to change almost immediately. Sales targets were introduced and gradually increased to an almost unattainable level. Dismissals for failure to hit targets were frequent. Hard earned commission was reduced or removed by failure to include one or two precise words in a telephone conversation with a Customer. System failures were common. Team meetings were no more than an information shower with employees' concerns never passed back up the chain of command. Sadly, Saga had gone the same way as many other companies with only those at the top of the food chain reaping the benefits of the efforts of those at the lower end of the chain. The most objectionable part of the job was having to sell additional products to elderly people that they didn't want or need.

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pressured workplace

Sales (Former Employee) - Hastings, East Sussex - 18 September 2017

The workplace was very pressured and it seemed the more you did the more was wanted from you. The hardest thing was selling additional things to the customer. The most enjoyable was talking to the customer and being able to help them even if they didn't want to take on additional cover. On the whole I found my colleagues very nice, the management were just management they didn't impress me to that extent. They had targets to meet and that was passed onto us. The last thing I will say is that Saga need to stay in contact with their company who check references so as to avoid any confusion.

Pros

consessions on insurance & holidays

Cons

Hours

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Stressful place to work

Insurance Agent (Former Employee) - Folkestone, Kent - 16 September 2017

Stressful place to work with poor work life balance due to constantly changing shift patterns. You also get timed for comfort breaks which is time spent going to the toilet. Hardest part of the job is sitting down all day taking call after call. Best part of the job, the people you make friends with.

Pros

The people

Cons

Poor work life balance

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carer

Care Assistant (Current Employee) - St Albans, Hertfordshire - 6 August 2017

Great company to work for. Office team really improved. Have a four week rolling rota which great. I know when my days off are. Feel well supported in the field by my team leader.

Pros

Care about staff

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Non flexible hours

Care Worker (Former Employee) - Hertford - 5 August 2017

Working as a carer means giving up your social life. I worked there when I was young so for me I felt like it was not the right job for me at the time. However, it was great working with the elders and it was very rewarding

Pros

Sense of achievement

Cons

Long and unsociable hours

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Excellent forward thinking Healthcare company

Care Worker (Current Employee) - Hertfordshire - Community - 3 August 2017

I love working here! Great team in the field and lovely clients.The team leaders are always there for you. Flexible rotas which makes me feel valued.

Pros

Benefits, extra hours and mileage

Cons

Occasional delay in getting the rota out

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Lovely clients

Care Assistant (Current Employee) - Community hertfordshire - 24 May 2017

Lovely clients. Poorly run. Office staff aren't very good. They pester you to do overtime but then over cram your week They don't tell clients if you are running late and they lie about it

Pros

Lovely clients

Cons

They expect everything and give nothing back

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mixed feelings - draining at times but fun work enviroment in my team

Customer Service Advisor (Current Employee) - Folkestone, Kent - 9 May 2017

If it wasn't for the on floor fun and jokes with other colleagues within my team I doubt I would of lasted this long In the call centres on the phone. in busy periods its hard to stay productive I feel they ask a lot of you with badly spaced breaks throughout the day. too many targets to hit and too many issues that can cause those targets not to be possible to hit. most enjoyable part is when you get a nice customer on the phone or if your lucky for some down time to sit and chat and have a laugh with colleagues which doesn't happen often

Pros

team mates, benefits, I have a good manager

Cons

long hours, holiday sometimes hard to get, system issues

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Saga

Claims Handler (Former Employee) - Broadstairs, United Kingdom - 26 April 2017

The role was based within offices where I dealt with car claims over the telephone (both inbound and outbound) with customers belonging to Saga and third party customers. The purpose of my role was to ensure the claim process ran as smoothly as possible for the third party involved in the coalition. This role also had weekly targets which I was able to meet.

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Worse place to work avoid

Customer Service Advisor (Former Employee) - Hastings, East Sussex - 11 February 2017

An alfuw place to work, they treat the staff like rubbish and you are just a number to them. It was hel on earth working for them. They have manages who can't do their job and take out their personal problems on their team. Avoid working here. They force overtime on you and if you already have plans or other commitments to bad they don't give u a choice.