Technical Support in Newcastle upon Tyne
Enjoy the tech side of the role however sales are more important than fixing the issue and when you cant fix it your still expected to sell something
Customer Service Advisor in Newcastle upon Tyne, Tyne and Wear
Targets and sales for a customer service role.
Promoted to help the customers by providing self help articles and penalised for spending too long with customers. Would not recommend working for this company if you want to help people as there will be very little job satisfaction from trying to get a customer who needs help off of the phone and trying to sell them something while you do so.
Customer service technical support advisor in Gosforth, Tyne and Wear
would not work here if i was paid triple wages.
the role is completely mi-sold. the role was for a technical support advisor. All the management are bothered about is your cross selling, to resolve the tech issues, you would look for an article and give that to the customer and expect them to fix it themselves, then have to try sell numerous packages. if you got a poor nps score because the management kick off if you try resolve a query, they would then kick off about the nps. you are basically set up to fail. they want robots who dont care about the service but do about the money in their pockets. they say its commission based as well but honestly its not worth the additional hassle. worst company ive ever worked for
Technical Support in Newcastle upon Tyne, Tyne and Wear
Advertised as a tech support role, this is true for the first few weeks of employment, however after that it becomes nearly entirely sales orientated which completely undermines the nature of the job. Management is shambolic (4 managers in the space of 4 months) and the only thing they worry about is how well you force an unwanted product down an innocent customers neck
Sales Development Specialist in Newcastle upon Tyne, Tyne and Wear
Great company to work for with lots of benefits. Healthcare, discounts etc. Sales commission could be better. Would recommend working at Sage. Finds there is not many positions for progression or development.