Sage Employee Reviews
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Promoted to help the customers by providing self help articles and penalised for spending too long with customers. Would not recommend working for this company if you want to help people as there will be very little job satisfaction from trying to get a customer who needs help off of the phone and trying to sell them something while you do so.
Money and hours are okay
The job, the targets, the business philosophy/plan
the role is completely mi-sold. the role was for a technical support advisor. All the management are bothered about is your cross selling, to resolve the tech issues, you would look for an article and give that to the customer and expect them to fix it themselves, then have to try sell numerous packages. if you got a poor nps score because the management kick off if you try resolve a query, they would then kick off about the nps. you are basically set up to fail. they want robots who dont care about the service but do about the money in their pockets. they say its commission based as well but honestly its not worth the additional hassle. worst company ive ever worked for
basic pay was alright
all the above
Advertised as a tech support role, this is true for the first few weeks of employment, however after that it becomes nearly entirely sales orientated which completely undermines the nature of the job. Management is shambolic (4 managers in the space of 4 months) and the only thing they worry about is how well you force an unwanted product down an innocent customers neck
Great company to work for with lots of benefits. Healthcare, discounts etc. Sales commission could be better. Would recommend working at Sage. Finds there is not many positions for progression or development.
Incentives, Healthcare Flexible, great people
Slow Innovation, commission structure
I do enjoy working here and love the people and the culture Its an interesting job and the customers are great to work with and always a pleasure to solve issues they maybe having
Customer service but still need to make sales on every call
Working in the finance division for a period of 3 years, Sage is a challenging and can be an exciting place to work. In spite of this it still operates a blame culture at the top level where staff members are frequently not given the tools to succeed in their role and blamed for not meeting unrealistic deadlines. Progression opportunities are available however personally I felt I got a lack of support and development from my line manager.
Job started off relaxed as long as work done leading to being more or less forced to train yourself or have your annual pay rise and or any bonus reduced or taken away with big brother watching your progress and development only to be made redundant because you and your workmates did not fit requirements to go forward via redundancy
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Worked as an Contractor on one of their IT projects. Tasks were fast paced. Most communications via Skype with a team spread across the world. It was an enjoyable experience, but the overall programme lacked focus which was a little frustrating.
Senior management not in touch with lower level staff. More stress applied to individuals than what it should be. People genuinely pleasant. Some great features and benefits working for the company at head office.
Technical role which requires sales, despite there being a sales team, managment do not have a clue. Staff at risk of performance management when they support queries from the same clients each day. Primarily fraud screeningm, user locked support. Expect to act as reception (concierge) when other departments are too busy (Accounts & Payroll). This requires dialing an extension to the correct department, basically blind transferring the customer. Less experienced staff are promoted as they are friends with management. Laughable really when they have to answer second line support queries from more capable staff. Final point Sage want to sell Sage Pay. SAGE also plan to relocate from their head office to save money! Cheap!
When I first started working at Sage Pay it was the perfect place to work; people, the product, culture, atmosphere. Unfortunately after a year or so the company started wanting to merge with the larger 'Sage' and the direction started falling. Lots of people started leaving and there was a lot of uncertainty. I left due to lack of interest in the work and bad management.