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Happiness score is 54 out of 100Below average
3.6 out of 5 stars.
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Santander Careers and Employment

Work happiness

Scores based on about 47 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they are achieving most of their goals at work?
Do people feel they can get support and encouragement from colleagues at work?

About the company

  • CEO
    Nathan Bostock
  • Founded
  • Company size
    201 to 500
  • Revenue
    £100m to £500m
  • Industry


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19 jobs


Salary estimated from 4.3K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 4.8K reviews and is evolving.


Fla for debt recovery in Newcastle upon Tyne
on 16 May 2021
Target driven. Lack of employee support
Target driven and not enough care for the staff. Only recognise favourite staff members for progression and lack of flexibility on many aspects. Not much recognition for long term staff members.
Branch Manager, Retail in Southampton, Hampshire
on 22 July 2021
Great company with staff benefits, well-being a priority with adaptable working hours.
Specialist Mortgage Advisor in Stockton-on-Tees
on 1 July 2021
Good benefits, poor management
Decent pay, for the amount of effort the job takes. The majority of people who I dealt with in supervisory or management roles are incompetent or ignorant. There are a few good eggs, but it's luck of the draw really. For the most part, you are just a number that has to meet certain targets. You are expected to put up with horrible customers, because the customer service first approach of santander is toxic. Progression is promised, but doesn't materialise. You have to be there years for that and even then, they don't pay you for it. The job is unfulfilling and soul draining.
Fraud and payments advisers in Bradford
on 17 June 2021
Worst placed ive worked for!
The job is high pressured, never enough staff, expected to take call after call, constantly monitored. Not very supportive when colleuges struggle with mental health. Seen my fair share of colleuges crying on the phones. All managers care about is stats and business needs, not colleuges. High turnover of staff, nobody really stays there that long. Customers can be absolutely awful, and managers except you just to carry on even though you've been horrendously screamed at. Sometimes you can have a full day of screaming customers and not much support. Managers are reluctant to take manager calls when it's there job. I hate never been able to finish on time because if your on call your expected to finish it regardless of how long it will take. I don't think they give staff the right amount of training and the work load just keeps getting higher and higher. You also get in trouble for the most stupid of things.
Technical Manager in Bootle, Merseyside
on 3 June 2021
High risk fast paced
I worked in a very fast paced high risk area typically working 7 hrs per day. Hardest part of the job very high risk moving billions of pounds. Lovely staff friendly atmosphere good yearly bonus and generous holidays.

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Questions and answers

People have asked 58 questions about working at Santander. See the answers, explore popular topics and discover unique insights from Santander employees.

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Interview insights

Insights from 438 Indeed users who have interviewed with Santander within the last 5 years.
Favourable experience
Interview is average
Process takes about a week

Interview questions

Examples of managing risk, exceptional customer service, time management, working to deadlines, customer complaints

Shared on 25 September 2018

Have you ever pulled a stocking mask on in a que at the bank just for a laugh

Shared on 5 June 2018

Maths questions, fractions and percentages

Shared on 15 March 2018
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