Santander Careers and Employment

Target driven and not enough care for the staff. Only recognise favourite staff members for progression and lack of flexibility on many aspects. Not much recognition for long term staff members.

Branch Manager, Retail in Southampton, Hampshire

on 22 July 2021

Great company with staff benefits, well-being a priority with adaptable working hours.

Specialist Mortgage Advisor in Stockton-on-Tees

on 1 July 2021

Good benefits, poor management

Decent pay, for the amount of effort the job takes. The majority of people who I dealt with in supervisory or management roles are incompetent or ignorant. There are a few good eggs, but it's luck of the draw really. For the most part, you are just a number that has to meet certain targets. You are expected to put up with horrible customers, because the customer service first approach of santander is toxic. Progression is promised, but doesn't materialise. You have to be there years for that and even then, they don't pay you for it. The job is unfulfilling and soul draining.

Fraud and payments advisers in Bradford

on 17 June 2021

Worst placed ive worked for!

The job is high pressured, never enough staff, expected to take call after call, constantly monitored. Not very supportive when colleuges struggle with mental health. Seen my fair share of colleuges crying on the phones. All managers care about is stats and business needs, not colleuges. High turnover of staff, nobody really stays there that long. Customers can be absolutely awful, and managers except you just to carry on even though you've been horrendously screamed at. Sometimes you can have a full day of screaming customers and not much support. Managers are reluctant to take manager calls when it's there job. I hate never been able to finish on time because if your on call your expected to finish it regardless of how long it will take. I don't think they give staff the right amount of training and the work load just keeps getting higher and higher. You also get in trouble for the most stupid of things.

Technical Manager in Bootle, Merseyside

on 3 June 2021

High risk fast paced

I worked in a very fast paced high risk area typically working 7 hrs per day. Hardest part of the job very high risk moving billions of pounds. Lovely staff friendly atmosphere good yearly bonus and generous holidays.

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Insights from 438 Indeed users who have interviewed with Santander within the last 5 years.

Favourable experience

Interview is average

Process takes about a week

Interview questions

Examples of managing risk, exceptional customer service, time management, working to deadlines, customer complaints

Shared on 25 September 2018

Have you ever pulled a stocking mask on in a que at the bank just for a laugh

Shared on 5 June 2018

Maths questions, fractions and percentages

Shared on 15 March 2018

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