Santander
Happiness score is 50 out of 100
3.9 out of 5 stars.
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Santander Employee Reviews

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Location
United Kingdom1,286 reviews

Ratings by category

3.6Work-life balance

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Don't plan to work there for too long

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Good company culture which could be made better with commensurate pay. Adequate work break total of 1.5hrs during regular shift (1hr not paid for). They should improve on staff training and train managers to care more and be unbiased for better staff retention . Poor career progression, poor pay.

Pros

Adequate breaks during work

Cons

Poor support from managers
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Good job

Good team helpful and collaborative always there to give support pay is good with a chance at a good bonus between 4%-10% of yearly wage plus extra little bonus
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Insights into Santander

Based on 198 survey responses
Areas for improvement
  • General feeling of work happiness
  • Energising work tasks
  • Sense of belonging

Excellent workplace to work

Brilliant work place overall. Very supportive work colleagues and managers. Fast paced environment and targets are high but achievable with help and support from subject matter experts
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Good place to work

The works repetitive after a while but nice people good atmosphere and loads of room to grow and get promoted including seccondments and side ways transfers

Pros

Free accounts

Cons

Evening and weekend shifts
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It's banking

Focus on telephony & digital. Never a dull momentAlways learning & upskilling Customer focused to a faultGreat team to keep your spirits upFlexible working

Pros

Benefits & allowance

Cons

Wouldn't know where to start
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Great place to work

I loved working at santander, the management is great right up to the director of the call centres, you feel included especially within the LGBTQ+ community, just the pay isn't very good.

Pros

Inclusive, great management

Cons

Pay
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Job security

Excellent job for people, who like to work for the bank. Job is emotionally draining and can be very stressful, but also rewarding as main focus is to help customers.
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productive

Was stressful and woukdnt say worth the money. Once you had about 2 weeks training on phones kind of left to own devices and pulled into disciplinaries on things you havent even been told about.
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Tough job but with a decent enough wage

Just a typical call centre job but with a lot of changes to the style and method of the job which can be difficult to keep up with sometimes. For customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple transaction, aiding them with technology, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

Pros

Decent enough wage, friendly coworkers and management

Cons

Faulty systems, dealing with aggy customers
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Not the worst but very boring

My time here was okayCall centres however are toxic and not good for mental healthCustomers rude and management unsupportive Long hours and rubbish breaks

Pros

Nice building

Cons

Boring
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Worst place to work for

The workplace is a shambles. I got mentally stressed over the work and the pressure they put on me and then in the end found something wrong and pushed it until it hurt. The manager was no help in this.
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regional and above management are so out of touch

Managers send constant emails demanding Voice cover, they seem to not understand how much time all the resource planning takes. Even when you do great planning, if the branch is busy, you get a moaning email asking why someone has come off of voice. If they hadn't closed the call centres, we wouldn't be like this. Running a branch has become so stressful. Recruitment was on hold for ages and now we feel understaffed, constantly feeling like an uphill battle. I frequesntly work through my lunch breaks as there aren't enough staff to support customers in the branch.Progression opportunities are basically non existent - especially if you want to move to other areas of the bank eg fraud or financial crime. They do not support fully remote working, and so would expect travel to head offices at least several times a week for this role.Progression opportunities require experience, but how can you get experience if you aren't given a chance???Poor pay for responsibilities too. No parity between new starter salary and existing staff salary, ending up with new starters on higher salary thean staff who have been there for 10+ years ?!The best part about my job is my branch team. The people I work with are a close-knit bunch, we all support each other and respect each other.
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Toxic work environment

Management far too full of their own importance without actually managing staff. Hotdesking is a horrible way to work carrying belongings around in a carrier bag. Ridiculous dress code when you are working in a call centre. No one ever around to assist with difficult calls.
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Decent place, middling salary, little room for advancement

Decent place, middling salary, little room for advancement or progression. Every bank is closing branches, that's not unique to Santander, but it means that if you want to progress you basically have to wait for someone to retire. They recently announced an extra 4% rise on top of their already announced annual pay increase to try help with cost of living.
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Great place to work

Worked there for 34 years was very sad that the company closed down the site which lead to mass redundancy but been a great place to work. Most people are working remotely now which doesn’t suit everyone but convenient if it does
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Shambolic

ProsFlexible working, holidays, payCons Training, management, It systems Did not enjoy working here. Lack of support and not inclusive. No well being and stressful
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Hybrid working

A busy individual job but most seem to work from. Very detailed background check including bank statements. Good pension and bonus. The staff are freiendly and generally helpful
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Excellent, supportive workplace

Brilliant place to work, flexible work life balance and competitive salary. Incentives always available and great career progression opportunities if this is something you are wanting to do.
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N/a

No a good place to work no benifits, low pay, poor management. Under pressure all the time, risk management poor do not work here it will break you ...
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Good workplace to develop.your communication skills

Good place to work if you are young and no comittments. Good training and ongoing support. Good opportunity for progression if you are interested. They have a buddy system which is good for support in the early days

Pros

Flexible working hours

Cons

Difficult customers
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Like all banks stressful

I currently work for Santander, and before the pandemic is was great. However, now they have added a lot more to an already stressful jobs, setting high targets which are hard to achieve. In turn this makes it easier for them to give you a poor performance rating at the end of the year which impacts you bonus and pay. Furthermore, if your job is on the phone it is very hard to progress to another role off the phone.

Pros

Hybrid working

Cons

Target Driven
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Overall rating

Based on 11,347 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.5 out of 5 stars for Management
3.6 out of 5 stars for Culture

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