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3.8 out of 5 stars.
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Santander Employee Reviews

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United Kingdom1,419 reviews

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3.6Work-life balance

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Good atmosphere

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Nice people but limited career progression lately. Good training and exposure to experience in one of the top bank in UK but mainly focus on mortgages.
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Challenging and rewarding

Great company and colleagues , very challenging but also very rewarding work place. Management are very supportive and knowledgeable. Excellent training program for all roles.




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Insights into Santander

Based on 314 survey responses
What people like
  • Ability to meet personal goals
  • Inclusive work environment
  • Feeling of personal appreciation
Areas for improvement
  • Energising work tasks
  • General feeling of work happiness
  • Sense of belonging

Not the best

Good place to work if you like being over worked and under paid.Only paid for 7 hours a day, 1 hour unpaid lunch then are expected to come in 10-15 minutes before opening and can’t leave at your finish time as too much to be done yet still not get paid.
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Supportive environment

Great employers with great benefits. Managers are supportive and opportunities to progress if you want it. Workplace is nice and hybrid working is a bonus.
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Would leave if I could

They need to learn to appreciate the staff that are currently employed before they all end up leaving as well. Far too much pressure for the pay, those higher up have literally no clue what those in the branches and the phones have to put up with.
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Sometimes repetitive but supportive management

( Employed 2018-2021, things could of changed) After a while it does get pretty repetitive, saying the same things over and over and customers still not understanding very simple things, it can be aggravating. I remember muting my mic many a time. The other staff though were like your friends. Never had an issue with anyone as they were all polite and everyone got on well. Those that under-delivered didn't get away with it which is good. ManagementThe management were very supportive. During my time there I had very serious personal issues and these were handed professionally and I actually felt cared for, not just on a work level but a personal level too. Its not one of those places where those above think they're better than you, they talk to you like a human.BreaksI had a 1hr lunch and 15 mins break and these helped me relax a lot. No rushing to eat and the food in the canteen was actually pretty good.TargetsIt wasn't easy to meet the 5 and half mins target but those who met it were rewarded well. unfortunately you miss out a lot, hundreds of pounds if you don't meet your KPI's. If you need help though they do provide the support, you're not just left alone. ConclusionOverall pay is pretty low for the amount of work but if pay is not an issue and you like to be fast paced while sitting then this might be for you. 7/10 describes this job I think
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Great benefits and culture

Pros - Opportunities to move within the company to work in different areas. Great flexible working, people culture and benefits. Con- Lots of change (which can be positive) however can mean redundancies and regular org structure changes which can be unsettling
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Great workplace

Brilliant place to work. Management really look after you! Great career to work your work always places you can go to progress and training given is outstanding
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Great people

Good team vibe and helpful to each other . Fair holidays and able to buy and sell holidays also . Targets are hard and you are critiqued on calls each month
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Professional and supportive

I felt Santander was a good place to work. It was a very professional environment which also took things like inclusivity and employee mental health very seriously. There was a very friendly and open culture, and managers were always happy to discuss any issues.The biggest flaw they have in my opinion is that it's a large company with a lot of different teams and managers, as well as a lot of different systems inherited from multiple different companies which were taken over, like Abbey and Alliance & Leicester, and it was sometimes difficult to get technical and policy issues addressed. At frontline level feedback was always encouraged, and there were systems in place to submit this, but I felt that once this was submitted issues were often downplayed to not make the department look bad, and as a result a lot of things never seemed to get fixed.


Very supportive and professional


Too many layers of management resulting in issues being downplayed rather than fixed
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Stressful, toxic environment.

Heavily concentrated on Sales. Even though customer service should be priority. Micromanagement without leadership. Very toxic management. A very stressful work environment. Low salary. Save yourself the stress and stack shelfs in a supermarket chain. Same salary, less stress.




Toxic management
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Great place

Love this place I am always respected by peers and managers everyone is kind. The work is a lot but that sort of comes with the job but the breaks and lunch is perfect . I am quite ill a lot and this has never been an issue
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Good times

Company was good to work for but the commute killed it for me sadly as it could take over an hour to get from the office to the main road back in to town.
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Do not work here

Low pay and poor place to work in the call centre. Once you've worked here any job will be a breeze. Attracts egotistical idiots who get a power trip if they become a manager in a call centre which is laughable
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Overall decent

The work environment is generally stable, and colleagues are competent. There are opportunities for skill development. Benefits are industry-standard. Overall, a decent place with a good work life balance
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varied role

I worked with a great team and for the most part loved my job. Constantly learning within the role, more focus on the digital and telephone banking at the moment, which seems to be the case for many businesses.Great staff benefits, more flexibility now thanks to the changes embedded during covid. Changes to branches have been a challenge for some as expected to man the phone lines which has left some feeing as if there is less time for customers face to face.


great staff benefits


removal of csm role
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Lovely and supported

love my job. I feel my personal development is well taken care of. Relatively flat structure meaning things get done quickly. Senior management can be patronising
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Decent company

Great management and team are nice and helpful. Pay could be a little better considering the responsibilities. Company tends to focus more on Call centre channel than branch. Overall decent.
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Awful hated it

What is the best part of working at the company?Going home after an awful day as per usualWhat is the most stressful part about working at the company?Queues most of the day 10am lunchBing told you can’t go to the toiletWhat is the work environment and culture like at the company?Bullying made to feel like you are a lower form of lifeWhat is a typical day like for you at the company?Team meeting first to bully you into achieving targets
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Average pay, heavy workload but good benefits

The company has recently had a bit of a change. When I applied for this job I expected to be seeing appointments and working on the counter. Instead, they have introduced something called voice where you do call centre work. The company is mainly focused on getting the phone hours in so they don’t give you time to do anything else. There is never enough time to fit anything in. The benefits and the bonus are good but overall, it is a very hard job for minimal money.
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good pay and benefits

poor managements at times however pay is good for the work and company benefits are a positive. Typical day is parking in free car park and talking to customers.
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Overall rating

Based on 11,861 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.5 out of 5 stars for Management
3.6 out of 5 stars for Culture

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