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3.9 out of 5 stars.
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Santander Employee Reviews

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United Kingdom1,295 reviews

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3.6Work-life balance

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Mix of positive and negatives

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The most useful review selected by Indeed
Like any place of work there is a mix of positives and negatives. Luckily the positives outweighs the negative. I worked various roles over 5 years in a contact centre setting from a customer service agent and floorwalker/mentor, a customer service team leader and a peer group deliverer (staff trainer) and this is what I found:Positives:Shifts are known in advanceHolidays are usually honoured if given enough noticeStaff holiday booking systemAble to swap shifts with someone else from a different site (certain departments)Varied hours so you generally don’t do the latest shifts two weeks in rowTwo weekends off a month (this may have changed) otherwise one weekend day and a day in the weekPromotion opportunities and chance to change departmentLots of ways to get involved with the various unions and charity eventsPensions planYearly performance based bonus (extra money for doing your job) usually paid every March.Negatives:Managers only care about their team unless you have built up a relationship with themManagers always claim to busy when it comes to taking escalated calls leaving you to walk around the call centre looking guilty for a manager willing to take a callWork life balance is okay but not great.Promotion opportunities do exist but it can be a case of who you know more than how well you work, if you are quiet you have to find ways to make yourself stand out even more.Favourites tend to get more off the phone time than others, even when they are not good at their job but are friends with their manager, it should be shared equally among - 
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Terrible place to work. Horrendous attitudes, low standards and large volumes of staff turnover. Really poor pay and the fundamentals of the job is just being moaned at all day.
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Insights into Santander

Based on 223 survey responses
Areas for improvement
  • Energising work tasks
  • General feeling of work happiness
  • Sense of belonging


The job itself is good the colleagues are good but the managers are not you get in trouble for taking one day off very minimal training period you are told off for things you have not been taught to do


Good salary


Long hours managers and management
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Culture was a hit and miss

A lot of anxious people I worked with over the course of 7 years but on the odd occasion some managers are really good while some managers make you feel too pressured to perform
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Not what it was

Being a pb used to be great, now a redundant role everything can be done online. Closing branches, reducing hours making us go on phones instead, slowly turning into call centre staff. Always making people redundant there was no job security. Awful pay and pay progression for the level of work.


Good people


Poor pay, coming in early staying behind to cash up, bad management
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Not recommend

Poor management, unrealistic goals for sales, expect you to be there hour before and after your shift without pay, low pay anyway. no work life balance, not for working parents or coming back after a child there is no flexibility and no chance to change your hours.
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Would go back

Santander was a great job.My manager was wonderful, the training wasn't hard and the job itself although can be stressful with high call queues or KPI's was easy to do.
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Underpaid compared to other markets and competitors

The only thing I could complain about working for Santander is that it's quicker/easier to work then come back to increase your salary 5-10x the salary you left on.
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Good place

Nice place to work. But high targets and can be stressful. Sometimes unrealistic targets. Otherwise decent pay. Nice bunch of people working there good to get along with
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A good place to work, however banking is getting less and less face to face and therefore made redundant. no support to help you look at other areas of the business
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Awful place to work

Worst job experience I have ever had, unbelievable pressure, poor training, lack of support, this was the worst job I’ve ever had in a working life of over 40 years.




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Good job

Good team helpful and collaborative always there to give support pay is good with a chance at a good bonus between 4%-10% of yearly wage plus extra little bonus
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Excellent workplace to work

Brilliant work place overall. Very supportive work colleagues and managers. Fast paced environment and targets are high but achievable with help and support from subject matter experts
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Good place to work

The works repetitive after a while but nice people good atmosphere and loads of room to grow and get promoted including seccondments and side ways transfers


Free accounts


Evening and weekend shifts
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Don't plan to work there for too long

Good company culture which could be made better with commensurate pay. Adequate work break total of 1.5hrs during regular shift (1hr not paid for). They should improve on staff training and train managers to care more and be unbiased for better staff retention . Poor career progression, poor pay.


Adequate breaks during work


Poor support from managers
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It's banking

Focus on telephony & digital. Never a dull momentAlways learning & upskilling Customer focused to a faultGreat team to keep your spirits upFlexible working


Benefits & allowance


Wouldn't know where to start
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Great place to work

I loved working at santander, the management is great right up to the director of the call centres, you feel included especially within the LGBTQ+ community, just the pay isn't very good.


Inclusive, great management


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Job security

Excellent job for people, who like to work for the bank. Job is emotionally draining and can be very stressful, but also rewarding as main focus is to help customers.
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Was stressful and woukdnt say worth the money. Once you had about 2 weeks training on phones kind of left to own devices and pulled into disciplinaries on things you havent even been told about.
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Not the worst but very boring

My time here was okayCall centres however are toxic and not good for mental healthCustomers rude and management unsupportive Long hours and rubbish breaks


Nice building


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Worst place to work for

The workplace is a shambles. I got mentally stressed over the work and the pressure they put on me and then in the end found something wrong and pushed it until it hurt. The manager was no help in this.
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Overall rating

Based on 11,403 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.5 out of 5 stars for Management
3.6 out of 5 stars for Culture

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