3.8 out of 5 stars.
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Santander Employee Reviews

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United Kingdom1,450 reviews

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3.6Work-life balance

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Its okay

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The company as a while is okay there are some good team leade around to help but progression is difficult, often info is not given correctly which often makes the job stressful. My time at the company currently has been extremely depressing as well as stressful even with me voicing my concerns very little is changed. Work life balance is non existent and often times you find yourself begging for someone to help.
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Great support for new starters

After a few months of working at Santander, it has been a good experience, the support from the TLs and Managers is okay and there are great company benefits
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The organization is ok

The bank in whole is ok. Not good paid when you started. If you get lucky to work with a good manager that would be great if not you would be 👎. The job wasn’t difficult.


The pension contributions are good


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I wouldn’t recommend it!

Worst management I was admitted in hospital and I had more than 10 phone calls asking what the doctors said even though I explained what was going I was being threatened that I was on probation and shouldn’t be off sick etc hated working there wouldn’t recommend it at all. No progression it’s the worst company I worked for. The job is like being in a call centre.


No pros


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Alright pay, computer screens are old and building is run down. Very scripted and also very busy with no break in between calls due to it being a bank.
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Insights into Santander

Based on 324 survey responses
Areas for improvement
  • Energising work tasks
  • General feeling of work happiness
  • Sense of belonging

Should not of wasted my time.

What is the best part of working at the company?The opportunity, lots of trainingWhat is the most stressful part about working at the company?Terrible stress asking for time off for medical appointments. Unsympathetic branch manager, who went out of the way to make you feel pathetic and totally unworthy. Went home most nights in tears.What is the work environment and culture like at the company?The staff was lovely, branch manager terrible, judgmental! Face and accent has to fit! I was too Common for her so was made to feel beneath. What is a typical day like for you at the company?No 2 days the same. Good day when branch manager was not in. During training was basically sat for hrs not allowed to talk to anyone, when I took a break from the screen was told to go and sit back down!
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Good but sales driven

I enjoyed it but managers where always under pressure which meant staff were. High staff turnover leading to being short staffed often. Good learning curve for entry level roles
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Never ending

Impossible targets, ever changing deadlines. Job role constantly changing overnight with little to no input from the people it actually affects, did work with some other lovely people though
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Flexible, everyday is different. Good co-workers. Clean environment with lots of incentives, really easy to book annual leave / holidays. Decent pay, hybrid work
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Great place

I work in economic crime. The pace is fast but there is a positive culture in the bank. Be aware the bank is pivoting to Milton Keynes.Having worked there for 20 years I can say that it is good.
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productive and welcoming

a good place to work and everyone is kind and helpful - you get provided with a lot of training when you first start so it’s easy and you don’t feel overwhelmed.
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Good branch team

Supportive staff, good benefits and working hours were OK, benefit package and pension were excellent, only issue was constant targets and pressure to sell.
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Good management but draining and micromanaged

My manager was lovely and there were good benefits, but overall the job was draining. Trained in 3 different areas on phones all day which meant there was never any downtime except once a week team meetings. Calls were back to back often with customers who were not happy and would take it out on you. If you are in wrap for even a minute finishing up notes you will be messaged asking why you are not on calls and overall a lack of work life balance. Most shifts would take up your entire day up until 8pm and weekends too.
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No wonder why FCA fined

Not a great place to work, mid managers lack insight. Long hours and poor quality decisions. Small group of managers desperately trying to impress senior management but unfortunately lacking substance on the ground.
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Rubbish management

Only a few good managers, good benefits, if you work on the phones it gets so draining as customers can be upset and take it all out on you, you’re able to change roles within the business pretty fast
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Fast paced.

The company is good to work for. Hours are fair, pay is average. Seems to be lots of opportunities.There is a slight push to meet quotas, however if you do your job they are usually easy enough to hit. Good flexibility with hours too.
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Good benefits, poor pay

Too much focus in sales and not enough focus on customer service.Don't really care about the staff. Not much chance for progression unless willing to move around.
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A life experience from the other end of the phone.

What is the best part of working at the company?Working from home. Started due to Covid 19, and continued on.What is the most stressful part about working at the company?Working with customers using 3 separate apps. Issue is that the apps sometimes stop working in mid call with customer. A warm transfer to another agent is required due to full local reboot being required. Sometimes IT tech response is slow to respond.What is the work environment and culture like at the company?Most staff are friendly. However, there a few condescending veterans who sneer at the new C.S. recruits.What is a typical day like for you at the company?Ups and downs on the calls. Generally I have a good rapport with the customers with a few bad mouthed ruffians thrown in for good measure. That being said you are dealing with the public and their financial queries. A thick skin is a prerequisite for this job.
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Company benefits are good, but role is hard

Working here is well paid and has good benefits such as wfh flexibility, however the training could be better and working in the role can be quite detrimental to your mental health. You're expected to learn on the job a lot of the time and the calls can be draining to take, especially as they're so repetitive and the customers can be quite nasty
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Provided with too much training in a short period of time

Overall the company is good to work for as they offer stability and progression. However for a new starter you get given too much info in a short period of time and if you aren’t picking it up fast enough you’ll get left behind. Trainers are brilliant but towards the end of training you’ll be put with management and they aren’t always as helpful.
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Productive, safe and rewarding.

What is the best part of working at the company?Training, encouragement for work/life balance and mental health. Great career opportunities.What is the most stressful part about working at the company?Dealing with awkward clientelle.What is the work environment and culture like at the company?Open and honest. Encouraged to say how you feel without fear of reprocussions.What is a typical day like for you at the company?Different and challenging. A constant learning environment.
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Overall rating

Based on 11,963 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.5 out of 5 stars for Management
3.6 out of 5 stars for Culture

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