Santander logo
Santander
3.6 out of 5 stars.
Get weekly updates, new jobs, and reviews

Santander Employee Reviews

Review this company
Job Title
Location

Ratings by category

3.4Work-life balance

Sort by

HelpfulnessRatingDate
Found 808 reviews matching the searchSee all 4,786 reviews
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Target driven. Lack of employee support

Indeed featured review

The most useful review selected by Indeed
Target driven and not enough care for the staff. Only recognise favourite staff members for progression and lack of flexibility on many aspects. Not much recognition for long term staff members.

Pros

Close to home

Cons

Annualised hours system not good
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Na

Great company with staff benefits, well-being a priority with adaptable working hours.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Good benefits, poor management

Decent pay, for the amount of effort the job takes. The majority of people who I dealt with in supervisory or management roles are incompetent or ignorant. There are a few good eggs, but it's luck of the draw really. For the most part, you are just a number that has to meet certain targets. You are expected to put up with horrible customers, because the customer service first approach of santander is toxic. Progression is promised, but doesn't materialise. You have to be there years for that and even then, they don't pay you for it. The job is unfulfilling and soul draining.

Pros

None

Cons

Dead end, poor management
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Worst placed ive worked for!

The job is high pressured, never enough staff, expected to take call after call, constantly monitored. Not very supportive when colleuges struggle with mental health. Seen my fair share of colleuges crying on the phones. All managers care about is stats and business needs, not colleuges. High turnover of staff, nobody really stays there that long. Customers can be absolutely awful, and managers except you just to carry on even though you've been horrendously screamed at. Sometimes you can have a full day of screaming customers and not much support. Managers are reluctant to take manager calls when it's there job. I hate never been able to finish on time because if your on call your expected to finish it regardless of how long it will take. I don't think they give staff the right amount of training and the work load just keeps getting higher and higher. You also get in trouble for the most stupid of things.

Pros

Been able to book your own annual leave off, well to an extent.

Cons

Long days, rotational shifts, very clicky, managers gossip about staff, pay could be better for the amount of stuff you have to put up with.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

High risk fast paced

I worked in a very fast paced high risk area typically working 7 hrs per day. Hardest part of the job very high risk moving billions of pounds. Lovely staff friendly atmosphere good yearly bonus and generous holidays.

Pros

Yearly bonus

Cons

High risk very pressurised.
Was this review helpful?

Rate your recent company

Share your experience to help others

Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Wouldn’t recommend it

Working for Santander is very stressful at times. You are always working to meet a target. Good staff are not appreciated and very quickly move on. Staff are ten a penny!!!

Pros

Good location for transport

Cons

Stressful
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Poor overall

No value of staff nor thier input, employees often bullied by management seen 4 people leave now because of this. Your hard work and dedication never recognised. People always happy to pass the blame rather than take ownership. Always had colleagues looking like they have lost the will to live as have been told off infront of team and expected to smile like nothing has happened when the door opens to public.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Depressing enviroment

Company bangs on about how they support and believe in a positive employe mental health however whip employees to take as many calls I'm as little time frame as possible. Understaffed and as a result overworked.

Pros

Good while in uni

Cons

Depressing job, no sense of purpose, over worked
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Work/ life

The hours are terrible and the job is really high pace this is because they deliberately staff themselves to what they beleive will be the nunber of calls throughout the day instead of adding a few extra people in to cover any spikes in calls this results in ques which means no time to recover which equals STRESS!! Their is great room for advancements and potential earning but they target you on EVERYTHING once you learn your second skill it becomes very difficult to get your targets and chances are you wont get your yearly bonus. Also you will spend most of your time and life around this place when in the office the hours are terrible they are not flexible on the hours within each rota.

Pros

Advancement, bonus each year, dental and health insurance, job security, friendly customers (mostly), banked hours

Cons

Long horrible hours, scheduals, unrealistic targets, call ques and terrible system/ technology
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Highly stressful and very complex

Working as a collections agent on personal bank accounts you will be required to chase debts with customers who have exceeded their overdrafts, sometimes by an eye watering amount. The biggest problem is the complexity of this job. You must know how overdrafts work, the different types of bank accounts, charges and fees attached to them as well as the numerous different solutions depending on what the customer can afford. The accounts fall into a seemingly endless number of categories and strategies based on how much the customer has paid back, when they’ve paid back and how long they’ve been in debt for. The biggest problem is the training material, it feels like terabytes upon terabytes of information you simply can’t absorb and they keep adding new things into it.There is always something additional you need to know but if you saw the sheer volume of the training modules you would understand how heavy this is. You then also need to operate numerous different computer systems and coordinate all of this during the call. Once you completed the initial training they team you up with mentors but you simply can’t absorb the level of information they expect you to know. The call exposure you get at this part of the training is minimal but they also expect you to be competent enough to go solo on the phone just two weeks after. The calls are long and stressful and every single thing has to be done correctly and precisely so the pressure not only comes from the calls but also from the management. Everything you say and do is assessed, graded and monitored at all times. Even one - 

Pros

Hours, working from home

Cons

Pay doesn’t amount to very much, highly stressful and extremely complex
Was this review helpful?

Jobs at Santander

See more jobs
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Good place to work very rewarding

Busy place to work call after call can be stressful but also very rewarding, good bonuses. Good atmosphere really nice work people great team work helping each other

Pros

Bonus, days out, win prizes

Cons

Stressful shift work
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Do not work here

Worked here as an apprentice for a year, had no help at all with the apprenticeship side of things was doing a full time adviser role and paid nothing

Pros

Hour lunch

Cons

Horrible management, always putting you down, wage is not good considering how much you have to do
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Dont ever work at Santander

The worst company I have ever worked for.They talk about Equality and Diversity but this is ignored in Santander if your face fits your good.They only sound good to work for on paper please avoid at all costs even if desperate for work.No work home balance.Pay is rubbish for all work in contact centre it's very boring and most managers are very unsupportive.I have seen colleagues have mental breakdown in front of me.

Pros

Could go home after shift

Cons

Expected to be on time but when still on call after shift has finished dont get paid
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Expected to be a robot.

Managers never happy with you. Always something to work on, too many targets even though they say ‘no targets’ full of 16/17 year old kids as they are the only ones willing to work as it’s a good start up job for a kid but you end up in the cycle of call centres for your whole life never earning above 19000

Pros

Nice people

Cons

Managers, targets
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Think long and hard before you apply here

managers don't like it if you do a better job than them and often there childlike behaviour gets brushed aside by their managers. People not treated fairly when managers take 2 hour lunch breaks don't speak to customers and just sit in office on facebook all day. Also it's not professional to shout at team members in front of others.

Pros

Some benefits

Cons

Stay out to have lunch or expect to be asked to return early
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Best job i’ve ever had!

Couldn’t praise this job more. It was absolutely top and my favourite out of all jobs i’ve done in my life. Unfortunately Covid has ruined it and couldn’t return back.

Pros

Hours, pay, colleagues, management, work life balance and many more

Cons

None
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Enjoyable environment for a school leaver without family commitments

I enjoyed working with colleagues and made some life long connections. However, hard work is not always valued at Santander. Working hours outside of the contract would not be a problem for an ambitious employee if they could see the benefits of going the extra mile and putting in the hard work. But when it is expected by an employer in return for simply keeping your job, motivation and dedication is quicky lost. (The hours worked outside of the contracted hours everyday e.g. 8.30 start and 5.30 finish everyday when paid for 9 til 5)

Pros

Education on finance

Cons

Additional hours worked consistently and never compensated
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Not as bad as other banks but still don't recommend

Management aren't always helpful. Some of them shouldn't be managers at all as they possess so little knowledge. Some of the staff are lovely but it doesn't matter because we are all segregated and cannot even talk to each other. The covid rules have made it ten times worse in the office, everyone feels isolated and is unable to do much as see a physical human sat around them because of screens that are up. It is extremely depressing. Many of the people I began with quit long ago. The only reason I am still there is due to job security in these uncertain times. I am afraid if I leave for another job, the company may have issues and I could be made redundant or not kept on etc, and I have bills to pay. It's a bit of a predicament. Back to Santander though, there is zero opportunity for job progression which was a deciding factor in me moving to this company in the first place. They have actually removed all supervisory/"floorwalker" positions and thus there seems to be no way to progress now and we were told recently we cannot apply for any internal vacancies to even change department. Shocking. The nature of the job itself is a con but anyone would know that going in, to be fair. I actually regret leaving retail work to come to the call center. The slight salary boost softens the blow alongside the 1.5 hours of breaks for a fulltime shift, but I constantly question if it was worth it.

Pros

Multiple breaks and a long lunch, Nice enough staff, decent pay rise from other customer service jobs

Cons

Some managers are clueless and others obsessed with targets, Depressing working environment, Feel isolated both in the office and working from home, No progression options at all, Rubbish sickness policy, Nature of work of course
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Productive and fast pased environment

Good for begginers to join Santander .As you can learn a lot from the work itself..The work culture is also pleasent and payout is also decent, however there is a less or no job security.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Low Pay, Untrustworthy

After 4 and a half years on seconded roles whereby Santander have the licence to pay you very little for your responsibilities, they then see fit to terminate that secondment and ship you back to an entry level job. For a company that prides itself in its PEOPLE, and TRUST, forget it. Cynical and untrustworthy business.

Pros

The day I leave

Cons

Everything
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Productive workplace

Good structure and management. Long hours and shift pattern but great benefits. really intense but very good training programme. I would recommend working here is you like contact centre environments.

Pros

Canteen

Cons

Shift patterns
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at Santander. Our community is ready to answer.Ask a Question

Overall rating

3.6

Based on 4,786 reviews
5
1.4K
4
1.3K
3
1.1K
2
463
1
516

Ratings by category

3.4Work/Life Balance
3.6Salary/Benefits
3.2Job security/advancement
3.2Management
3.3Culture

Compare Santander with

  • Companies
  • Santander
  • Employee reviews