ScottishPower Employee Reviews

What is the best part of working at the company?The calls weren’t always bad but when they were they were AWFUL. Call centre work is not easy so please be kind to cust service agents they are people too (some aren’t very patient and it’s because there are targets to meet everyday). Pay was low. Back to back calls. EVERYTHING is timed! My manager was 10/10 though and the learning process was intense but paid which was plus. I learned a lot of useful information about energy that has actually helped me manage my own bills as well as explain in a succinct way to customers as well as family & friends.A lot of SP customers seemed to wake up angry so the trick is to be calm and patient with them, try not to worry about the targets. The right manager will understand. An interesting and varied role but not for the faint hearted. It’s good to show empathy, that will help with upset customers & don’t take things they say personal. If a cust was rude I would pause, And let them know, that my job is to help them and for me to do that, we need to begin with a mutual understanding of each other. I would advise that I may ask questions but it is so that I can understand the problem and figure out the best solution. But ultimately reassure that I’m in their side and there to help. I would advise that they are in control of their energy bills and discuss ways in which to mange it better. I would also explain how to read their bills or why they have been charged a certain fee. Also every call centre offer goodwill gestures per call, so someone experiencing financial hardship -

Was this review helpful?

Biggest regret joining them

Field Sales Manager (Current Employee) - Newcastle upon Tyne - 30 November 2023

What is the best part of working at the company?More caveats that any other company.processes are antiquatedalways never their fault.open door software as much use as a chocolate tea potWhat is the most stressful part about working at the company?Everything about this company is stressfulWhat is the work environment and culture like at the company?Tense, nasty and down right deplorableWhat is a typical day like for you at the company?From the moment you start the day, you wish you had stayed in bed

Was this review helpful?

Jobs at ScottishPower

Trainee Solicitor (Legal Traineeship)

Glasgow

14 days ago

Horrific

Call Handler (Former Employee) - Warrington, Cheshire - 24 November 2023

Worst place i have ever worked in my life. If you genuinely want your mental health ruined , then please offer yourself up to this dungeon of death. Everyone is rude, smells and dress like hobo.

Was this review helpful?

Great place to work

IT support (Former Employee) - Glasgow, Glasgow - 9 October 2023

great place to work, good progression if you know how to speak to the right people. Its important to make sure you push yourself to learn more though, nothing is handed to you

Was this review helpful?

A great place to work, with lots of opportunity.

Cable Jointer (Former Employee) - Liverpool - 4 October 2023

What is the best part of working at the company?Great company to work for, good pay and benefits, holidays, sick pay, pension, occupational health and great training and opportunities to progress I spent over 30 years with them starting in the gang, moving on to be a jointers mate, then on to be a jointer.What is the most stressful part about working at the company?I found it unstressful, over all, good training and knowledge removes stressWhat is the work environment and culture like at the company?Plenty of support, both technical and emotionally, a great team of men, working together.What is a typical day like for you at the company?Very varied, plenty to keep you fresh.

Was this review helpful?

Insights into ScottishPower

Based on 92 survey responses

Areas for improvement

Sense of belonging
General feeling of work happiness
Overall satisfaction

Not bad to work for

Receptionist (Former Employee) - Glasgow, Glasgow - 30 September 2023

I really enjoyed workirkjg here I was kept busy with answering telephones greeting customers. Filing faxing photo copying booking meeting rooms dealing with car park etc

Was this review helpful?

Poor company

Electrician (Current Employee) - Glasgow, Glasgow - 30 September 2023

Pay isn’t very good, training is not provided right away. You have to wait until the company decide they are ready to train you. Company van is provided.

Was this review helpful?

Absolutely toxic company culture

Customer Service Advisor (Former Employee) - United Kingdom - 13 September 2023

It's an absolutely toxic culture! People won't be able to help unless you're in the gang! They aren't as good as you might think. Avoid it at all costs as it's like being thrown in the deep end！

Pros

None

Cons

Too many

Was this review helpful?

Turn over is terrible

Customer Service Advisor (Former Employee) - Warrington - 31 August 2023

The turn over there is terrible they treat you poorly and if you have a medical condition don’t bother they try to sack you as soon as they can and don’t take anything into account like sick notes or doctor notes they force you back into work worse company I’ve ever worked for

Pros

None

Cons

Everything

Was this review helpful?

Dont go terable to work for promise the world to get u in then give u nothing apart from treating u worse than a dog mat

Tcs consultancy call handler (Former Employee) - Warrington - 23 August 2023

Get in answer calls one after another untill the end once week thay tell you how bad you are all intrested in is stats

Pros

None

Cons

Treat you like garbage

Was this review helpful?

Rate your recent company

Share your experience to help others

It was okay overall

Sales Advisor (Former Employee) - Seaham - 22 August 2023

It was okay however management didn’t care they would rather just shout at you for not hitting targets then actually help you reach them. Very clicky.

Was this review helpful?

Extremely poor underskilled Managment which leads to mental health concerns

Domestic Letting Market Team Manager (Former Employee) - st vincent street, glasgow - 21 August 2023

No training/no proper tools to do the job. Promotions is not based on skill/knowlege/experience, and is rather based on a clique environment. 1-2-1;s are a farce and progression is only for the people who dont call out all the system issues/problems. Terrible place to work! And the managers who dont know how to actual manage people dont get taken to task!

Pros

Cons

Senior Management/Systems/Processes

Was this review helpful?

Nice people

Courier Driver (Former Employee) - Chichester, West Sussex - 2 July 2023

Fair pay for an average job,good communication with staff but ended up closing stores,simple delivery routine and easy to organise but was involved with heavy lifting

Was this review helpful?

Race to the bottom

Analyst (Former Employee) - Glasgow, Glasgow - 15 June 2023

Seem to lose knowledgeable staff to redundancy expecting those left to do more work. This also leads to poor customer experience. My team were extremely professional.

Was this review helpful?

Not a good place to work.

Bereavement Officer (Current Employee) - Birlingham - 9 May 2023

Management is bad, System is bad, Managers have no clue what their doing and training was horrible. They kicked out one person when we were on training for speaking the truth about the training and how bad it was. Not a good place to work.

Was this review helpful?

Productive and fun workplace

Call Centre Advisor (Former Employee) - Warrington - 4 May 2023

Good place to work, friendly staff and right amount of training given. Always support when needed and many ways to progress within the company itself.

Was this review helpful?

Horrible place to work always out to target Thar worker's

Cable Jointer (Former Employee) - Dumfriesshire - 21 April 2023

Not a nice place to work your life is taken over by stand by and the management is terrible out to target Thar worker's all the time definitely not recommend

Pros

Pay not bad when out your time

Cons

24 hr stand by for a week at a time

Was this review helpful?

Unstructured graduate scheme, most colleagues good to work with

Graduate Trainee (Former Employee) - Glasgow, Glasgow - 17 April 2023

If you’re not in a certain business area of Scottish power the graduate scheme is a much less structured programme. Not sure why this is the case but certainly hinders the experience. Most people I worked with were nice and Scottish Power itself I don’t think is a bad employer but responsibilities for a junior member of staff seemed very high.

Was this review helpful?

Good company with great people

Technician (Current Employee) - East Kilbride, South Lanarkshire - 31 March 2023

Great company. Always supported and provided with assistance. Work and life balance is super. Supervisors and peers are all friendly. Conditions vary dependant on job, some tasks are simple and others are really challenging.

Was this review helpful?

Great

Partnership Manager (Former Employee) - Blantyre, South Lanarkshire - 18 March 2023

Brilliant company looks after you very well if you have a family and also looking to build a career within the energy sector.Worked there for 18 years and not an issue

Was this review helpful?

horrific place

Inbound customer service advisors (Former Employee) - Warrington - 14 March 2023

Horrible management, nasty girls that work there all gang up on certain individuals and harrass you on nights out and try to bully you outside of work. Holiday time was never granted. And don't actually care about their customers.