ScottishPower

ScottishPower Employee Review

Absolutely toxic company culture

Customer Service Advisor (Former Employee) - United Kingdom - 13 September 2023

It's an absolutely toxic culture! People won't be able to help unless you're in the gang! They aren't as good as you might think. Avoid it at all costs as it's like being thrown in the deep end！

Pros

None

Cons

Too many

Ratings by category

1.0 out of 5 stars for Job security/advancement

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Great to learn about the energy market but can be tough as a CSA

Customer Service Advisor - Call Centre (Former Employee) - Home Based - 14 October 2023

What is the best part of working at the company?The calls weren’t always bad but when they were they were AWFUL. Call centre work is not easy so please be kind to cust service agents they are people too (some aren’t very patient and it’s because there are targets to meet everyday). Pay was low. Back to back calls. EVERYTHING is timed! My manager was 10/10 though and the learning process was intense but paid which was plus. I learned a lot of useful information about energy that has actually helped me manage my own bills as well as explain in a succinct way to customers as well as family & friends.A lot of SP customers seemed to wake up angry so the trick is to be calm and patient with them, try not to worry about the targets. The right manager will understand. An interesting and varied role but not for the faint hearted. It’s good to show empathy, that will help with upset customers & don’t take things they say personal. If a cust was rude I would pause, And let them know, that my job is to help them and for me to do that, we need to begin with a mutual understanding of each other. I would advise that I may ask questions but it is so that I can understand the problem and figure out the best solution. But ultimately reassure that I’m in their side and there to help. I would advise that they are in control of their energy bills and discuss ways in which to mange it better. I would also explain how to read their bills or why they have been charged a certain fee. Also every call centre offer goodwill gestures per call, so someone experiencing financial hardship -

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Same role

Turn over is terrible

Customer Service Advisor (Former Employee) - Warrington - 31 August 2023

The turn over there is terrible they treat you poorly and if you have a medical condition don’t bother they try to sack you as soon as they can and don’t take anything into account like sick notes or doctor notes they force you back into work worse company I’ve ever worked for

Pros

None

Cons

Everything

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Same role

horrific place

Inbound customer service advisors (Former Employee) - Warrington - 14 March 2023

Horrible management, nasty girls that work there all gang up on certain individuals and harrass you on nights out and try to bully you outside of work. Holiday time was never granted. And don't actually care about their customers.