Work wellbeing score is 60 out of 100
3.2 out of 5 stars.
Write a review
View all ScottishPower reviews
Review this company


ScottishPower Employee Review

Turn over is terrible

The turn over there is terrible they treat you poorly and if you have a medical condition don’t bother they try to sack you as soon as they can and don’t take anything into account like sick notes or doctor notes they force you back into work worse company I’ve ever worked for





Ratings by category

1.0 out of 5 stars for Work/Life Balance
1.0 out of 5 stars for Salary/Benefits
1.0 out of 5 stars for Job security/advancement
1.0 out of 5 stars for Management
1.0 out of 5 stars for Culture
Was this review helpful?

Similar reviews

Same role

Great to learn about the energy market but can be tough as a CSA

What is the best part of working at the company?The calls weren’t always bad but when they were they were AWFUL. Call centre work is not easy so please be kind to cust service agents they are people too (some aren’t very patient and it’s because there are targets to meet everyday). Pay was low. Back to back calls. EVERYTHING is timed! My manager was 10/10 though and the learning process was intense but paid which was plus. I learned a lot of useful information about energy that has actually helped me manage my own bills as well as explain in a succinct way to customers as well as family & friends.A lot of SP customers seemed to wake up angry so the trick is to be calm and patient with them, try not to worry about the targets. The right manager will understand. An interesting and varied role but not for the faint hearted. It’s good to show empathy, that will help with upset customers & don’t take things they say personal. If a cust was rude I would pause, And let them know, that my job is to help them and for me to do that, we need to begin with a mutual understanding of each other. I would advise that I may ask questions but it is so that I can understand the problem and figure out the best solution. But ultimately reassure that I’m in their side and there to help. I would advise that they are in control of their energy bills and discuss ways in which to mange it better. I would also explain how to read their bills or why they have been charged a certain fee. Also every call centre offer goodwill gestures per call, so someone experiencing financial hardship - 
Was this review helpful?
Same role

Absolutely toxic company culture

It's an absolutely toxic culture! People won't be able to help unless you're in the gang! They aren't as good as you might think. Avoid it at all costs as it's like being thrown in the deep end!




Too many
Was this review helpful?
Same location


Worst place i have ever worked in my life. If you genuinely want your mental health ruined , then please offer yourself up to this dungeon of death. Everyone is rude, smells and dress like hobo.
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at ScottishPower. Our community is ready to answer.Ask a Question

Overall rating

Based on 307 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Salary/Benefits
2.9 out of 5 stars for Job security/advancement
2.8 out of 5 stars for Management
2.9 out of 5 stars for Culture

Compare ScottishPower with

  • Companies
  • ScottishPower
  • Employee reviews
  • Turn over is terrible
Tell us how to improve this page
What would you add or change?