Sensée ltd
3.6 out of 5 stars.
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Sensée ltd Careers and Employment

About the company

  • Company size
    501 to 1,000
  • Industry
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10 jobs

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Salary estimated from 604 employees, users, and past and present job advertisements on Indeed.

Customer Service

Customer Service Representative
£9.70 per hour
Customer Service Team Lead
£21,798 per year
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Rating overview

Rating is calculated based on 57 reviews and is evolving.


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Work-life balance


customer service in homebased
on 23 February 2021
Home working
Loved working from home and great clients at the time . The training was free and no other costs to work for them. There are live chat boards so you can talk to colleges and another to ask questions to supervisors. Only downside is you had to ask every customer to take survey after their call.
Customer Service Advisor in Work from home
on 2 February 2021
If you have any self-respect, Avoid
I enjoyed the interview process. It was thorough and professional for the most part. It's entirely work from home, so if you are successful, they will be installing their own things and effectively taking over your PC, but I had no problem with this.The main issue with Sensee is, it's 'Do as I say, not as I do' attitude. There are some great people that work here, but unfortunately this cannot be said about the people that matter most. Once you have been accepted and are placed into training, good luck getting ANY response for any personal matters from HR or Recruitment. I was ignored consistently on numerous occasions.They advertised that "they guarantee hours" and although this is true to an extent, you could find yourself doing ridiculous shifts, as you have to book your own hours on a first come first serve basis. So, if someone books up the last slot, you could be working a mix of silly broken up slots throughout the day, with 2 hours or 1 hour here and there. So there will never be structure.The training was professional for it was also very calculated. They leave out key bits of information about the role that you are doing, conveniently near the END of training, so that if you don't like something they think it is too late for you to leave. They can also transfer you to any client at any time, so if one role is not for you, you will not be happy here.Working from home is a great concept, they were organised but communication and setting expectations is POOR, and they will ignore your emails if anything goes wrong. They preach about the importance of excellent communication with the customers, but in reality, they don't care about you or your needs. So if you are after a job with self-respect and importance, I would avoid this company
Homebased, Sensee Ltd for Aviva Car Insurance Service Advisor in North London, Greater London
on 9 January 2021
Good work life balance. Training is good hours could be more flexible . Bonuses could be better all in all good company to work for . Nice work life balance
Customer Service Advisor in Home Based
on 24 December 2020
Not what is advertised
Offered to work whatever hours you want only to find you have to big for hours and only ones available are off peak. To meet contract hours you’ll be working mornings and evenings leaving it impossible to do anything. You have to be fastest finger first to secure shifts on the day they’re released. The culture is ‘replaceable’ you get heavily disciplined for making any mistake at all. Sneaky tactics. No progression and high turn over of staff
Home Agent in Lake District National Park
on 2 July 2020
The perfect job for me!
If you are self motivated and like your own company this job will suit you. Sensee pay you the real living wage. I personally love working for this company as it suits me so well. The team I work with are very supportive and patient and although you are home working their is a strong commendatory with your virtual team colleagues. Although, I am on a Temporary contract at the moment I hope that I an progress to a permanent contract. What is their not to love. I have no long commutes to work so no expensive fuel expenses. I can just be more focused and get on with my role without having to worry about fitting in with the office clique. I am able to take my dog for a walk or clean the house or watch Tv in my break time. It's just so much more convenient. I think if you work hard and just do your job to your best ability you will have no hassle but if you are joining Sensee hoping for an easy time then homeworking is not for you as you do have to work just as you would in a office only it is in the comfort of your own home. That's bliss for me! This is a genuine professional company so if you are thinking of applying for a role just apply. Although, homeworking is not for everyone.
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Interview insights

Insights from 25 Indeed users who have interviewed with Sensée ltd within the last 5 years.

Average experience
Interview is average
Process takes about a week

Interview questions

How do you deal with difficult customer? can you give example of team work where you were in charge? Give an example of good customer service that you got Recommended for by a Customer. Give an example of Customer Services where things went horribly wrong, but how you manage to handle it.

Shared on 3 January 2018
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